想去外企上班-208個必須搞掂的面試難題
圖書簡介： 本書的目的是向你提供208個在求職時最常被問及的問題。這些問題有些很難，有些比較容易。但所有的這些問題都有可能構成一次面談或使你贏得一次面談。要回答一系列的求職面試問題，那種感受猶如受苦刑般的體罰。但是只要你稍做準備，本書將會幫助你渡過難關，使你表現出色…… 書名: 想去外企上班別名: 208個必須搞掂的面試難題作者: 韋魯基ISBN: 7-5045-2955-9/F.836裝幀: 平語言: 開本: 編/譯: 出版時間: 2004年4月出版社: 中國勞動社會保障出版社市場價: 9.8元
想去外企上班
作者：韋魯基
序言 本書的目的是向你提供208個在求職時最常被問及的問題。這些問題有些很難，有些比較容易。但所有的這些問題都有可能構成一次面談或使你贏得一次面談。
要回答一系列的求職面試問題，那種感受猶如受苦刑般的體罰。但是只要你稍做準備，本書將會幫助你渡過難關，使你表現出色。本書所囊括的面試問題及其回答方法將會帶給你一種如何對付面試問題的靈感。但你不能把這些問題作為「罐裝」好的或是起草好的答案來使用，而是要把它們運用於你自己的實際情況中。記住，你的反應方式和你實際說的內容同等重要。
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業務熱情第一部分(1～3問) 問：為什麼在這個行業里你能做得特別出色？
答：我是一個做酥皮點心的師傅，所以我對甜點比較了解並能幫助開發新產品。新的防腐劑終於能夠除掉生麵糰上面的不同條紋了，這意味著我們能比以前投資更多的產品了。
表明因你的天性好奇、熱愛讀書等原因，你是如何跟蹤新產品的。你有沒有足夠的興趣進行額外的研究並把適當的精力運用到你的工作上？給予具體的回答。
Q:Why would you be particularly good at this business?
A:I was a pastry chef,so I understand dessert products well and can help you with new product development.Recent preservatives have come a long way toward eliminating texture difference in pastry dough.This means we can investigate many more products than before.
問：你是如何關注當前時勢的？
答：我仔細研讀《華爾街日報》、《時代周刊》、《慈善機構投資者》和幾家共同基金時事通訊。我還有一大群分析家朋友。
通過描繪一些符合你目標的出版物或貿易團體來證明你對該企業或職業領域的興趣。
Q:How do you stay current?
A:I pore over the Wall Street Journal,the Times,Institutional Investor,and several mutual fund newsletters. And Ihave a number of friends who are analysts.
問：為什麼你認為你對該行業會保持長久的興趣？
答：撇開晉陞的機會不說，該行業的技術變化得如此快，所以這裡有廣闊的就業機會。我尤其對多方面應用多媒體作為培訓手段感興趣。
你對該行業的發展前景有什麼期望或設想？它使你不需晉陞就可以獲得發展嗎?這家企業里什麼使你最受鼓舞？你可以提供什麼證據來證明你的興趣來源於你極度的好奇——可能回到幾年前的時間去找這個證據——而不是目前這些你可能放棄的一時興緻?
Q:Why do you think this industry would sustain yourinterest over the long haul?
A:The technology in the industry is changing so rapidly that Isee lots of room for job enhancement regardless of promotions. I am particularly interested in the many applications for multimedia as a training tool.
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業務熱情第二部分(4～7問) 問：5年之內你想處於什麼位置？
答：我希望有機會在工廠或國內辦事處工作。我也希望通過管理一個小團體發展我的管理技能。
不要給出具體的時限或工作頭銜。談你喜歡的東西，你天生的技能，實際的問題和在你所選的領域或行業里你希望有什麼機會，你希望從那些經驗中學點什麼。不要談論你在那些與你所應聘的工作無關的領域或行業里的目標。這是聽起來很明顯的道理，但是很多求職者會犯這個錯誤。不經意間你就表現出了對當前的領域或行業缺乏真正的興趣。不用說，一失言馬上就會把你從進一步的考慮中淘汰掉。
Q: Where do you want to be in five years?
A: I『d like to have the opportunity to work in a plant as well as at the home office.I also hope to develop my management skills,perhaps by managing a small staff.
問：描述你的理想職業。
答：不管發生什麼事情，我都願意在與培訓有關的領域裡工作。和在大學中教學的工作相比，我還是對商業感興趣。但我相信從事教育是我的天性，我擅長銷售是因為我願意花時間去教我的客戶。現在我熱切盼望我能培訓那些新招聘進來的人。
談及你喜歡的東西，你天生的技能，實際的問題或在這份特定工作或行業里你所期盼的機會，你希望從那些經驗里學點什麼東西。避免談具體的時限和工作頭銜。
Q:Describe your ideal career.
A:Id like to stay in a field related to training no matter what happens.I was too interested in business to work at a university,but I believe that teaching is somehow in my blood.Ive been good at sales because I took the time to educate my clients.Now I look forward to training the new hires.
問：如果你有無限的時間和經濟來源，你會怎樣使用它們呢？
答：我希望能參加幾次不針對金融專家的有關金融管理的行政研討會。我還希望能讓我的部門放長假，把每一個人都派去參加外界的一些活動。最後，我很可能去旅遊並考察一下外國競爭者，同時一路享受當地的美食，您呢？
雖然娛樂的事情談起來很有誘惑力，但一定要緊扣工作或與行業相關的事務，或者緊扣與你應聘的這份工作的技能相關的努力上。例如，你正在應聘教書工作，你可能對義務教授成年人讀書識字的項目感興趣。這就證明了你對自己的工作領域的激情，即對教育重要性的一種信仰，即使是作為一種興趣而毫無報酬都無所謂。
Q:If you had unlimited time and financial resources,how would you spend them?
A:Id love to be able to take several executive seminars on financial management that arent geared toward financial experts.Id also love to be able to shut down my department long enough to send everyone through an Outward Boundtype program.Finally,Id probably travel and look at foreign competitors,and enjoy the food along the way.What would you do?
問：假如現在是你在我們公司做首次年度總結，我該告訴你一些什麼呢？
答：您要感謝我把工作完成得很好，並說明您渴望能夠繼續看到我工作的好成績。更重要的是，我希望您能告訴我，您很欣賞我為一些重要項目加班加點工作的行為，還有我富有創造性的思維是如何有助於對存在的問題提出改革方案的。
很明顯，在回答該問題時，你想給人留下積極的印象。「但願您能更準時地出現」絕對不是一個好答案。記住，重點談一兩點你個人的優勢。
Q:If this were your first annual review with our company, what would I be telling you right now?
A:Youd be thanking me for a job well done and would be explaining how you look forward to continuing to see good work from me. Furthermore, I would anticipate your explaining how you really appreciated my putting in extra time on some key projects and how my creative thinking helped come up with some innovative solutions to existing problems.
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動機和目的第一部分(1～2問) 問：告訴我一些有關你自己的但在你的簡歷上又沒有反映出來的東西。
答：你可能不知道我16歲就開始管理自己的投資組合，我認為你能理解我對投資銷售方面的興趣是重要的。在過去的8年里我平均每年獲得12%的盈利。
不要只是重複簡歷上已有的東西，講講那些雖與你過去的從業經驗無關但能反映你的個性和經驗的獨特的天賦或技能。
Q:Tell me something about yourself that I didnt know from reading your resume.
A:You wouldnt know that Ive managed my own small portfolio since I was sixteen,but I believe that its important for you to understand my interest in investment sales. Ive averaged a 12 percent return over the past eight years.
問：告訴我你了解這家公司的什麼。
答：去年夏天我作為一個實習的餐館分析員與所有牛排連鎖店聯繫密切。
你們做得特別好的是集中精力在有限的品種上，使各地能保持高度統一。商業遊客都信任你們在美國任一個店的產品。但我特別感興趣的是你們的不動產資金小組和擴展計劃。
描述你第一次或是近來邂逅該公司或其產品及其服務的情況。是什麼促使你想在那裡工作而不是在另一家不同的公司里做同樣類型的工作呢？招聘者會仔細觀察反映你真正興趣的方面，而不僅是你對該公司所做的一些表面上的調查了解。把公司的年度報告背出來不大可能會給招聘者留下印象，但把來自顧客和員工的一些反饋意見說出來可能會給招聘者留下印象。
Q:Tell me what you know about this company.
A:I served as an intern analyst to a restaurant last summer,so I followed all the steakhouse chains closely.What youve done especially well is focus on a limited menu with great consistency among locations;the business traveler trusts your product anywhere in the U.S.Im particularly interested in your real estatefinance group and expansion plans.
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動機和目的第二部分(3～6問) 問：你從我們公司的顧客、員工，或者別人那兒了解了我們公司的一些什麼情況？
答：我確實給你們小冊子上提到的幾個客戶打過電話。我與之交談的顧客中有兩人解釋了他們為什麼年復一年地購買你們的產品。你們的供銷運作是很棒的，但還有沒有一些可提高的服務項目呢？
敘述通過你個人與公司代表們的接觸後，你的興趣又是如何增長的。為面試進行而富有創造性地思考。例如，在你面試之前，和一些零售商或公司生產線上別的供銷點的工人交談。他們能告訴你一些什麼？給出一到兩個你所了解到的例子來解釋你為什麼對這家公司感興趣。什麼是你可以用來證明你興趣的最有力的例子？
Q:What have you learned about our company from customers,employees,or others?
A:I actually called several of the key accounts mentioned in your brochure.Two of the customers I spoke with explained why they continued to buy from you year after year.Your distribution operation is phenomenal.Are there any service improvements you think could still be made?
問：為什麼你想在這裡工作？
答：我幾年前就錯過了你們公司的一次招標，之後我意識到電腦產品變得越來越相近了，且零售價格的競爭愈趨激烈，以致服務成為了一家公司在競爭中脫穎而出的最好的方法。貴公司在所有的競爭者中享有最好的服務記錄，而我相信從長遠看，它將主宰這個行業。
你的準備和調查研究工作應在這裡明顯表現出來。給出一到兩個你對該公司感興趣的原因，並表明什麼最激發你的興趣。什麼是你可以敘述來表明你個人對該公司的認識的最有說服力的事情呢？它的產品還是它的員工？答案包括公司的信譽、對該工作本身的描述，或者是躋身於該企業的慾望。
Q:Why do you want to work here?
A:I lost a bid several years ago to your company.I realized then that products in the computer industry are becoming increasingly similar.Theyre so similar now,and retail prices are so competitive,that service is the best way for a company to distinguish itself from the competition.This company has the best service record of all its competitors,and I believe it will dominate the business in the long run.
問：公司有什麼特別的方面使你最感興趣？
答：我最感興趣的是你們公司在拉丁美洲的發展。我父親是一位軍官，所以我們在拉美住了3年。我知道你們剛和那裡的兩家加工公司合資，接下來幾年你們有什麼計劃呢？
這是可以展示你對該公司的特定知識的另一個機會。如果你做了適當的調查研究，你回答這個提問是絕對沒問題的。
Q:What particular aspect of the company interests you most?
A:Iam most interested in your Latin American developments.My father was an army officer,so we lived for three years in Latin America.I know youhave just entered joint ventures with two processing companies there.What are your plans for the next few years?
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動機和目的第三部分(7～10問) 問：對我們最新的產品和廣告你有什麼見解？
答：你們的新廣告好像是要表明早餐時間是家庭歡聚的時間，帶有一定的健康意義。你們這樣做是不是要糾正最近有關高脂食物的負面報道，而避免與傳媒直接交鋒？
你應該對該公司的新產品和廣告運作充分熟悉，從而能對之做有見識的、明智的評價。提供具體的建議和肯定的評價。
Q:What do you think of our newest product and ads?
A:It seems that your new ads are trying to show that breakfast time is family time,with a certain wholesomeness.Are you doing this to balance against the recent bad press about highfat foods,without attacking the issue directly?
問：告訴我你認為我們公司在業內有什麼突出的優點？
答：以你們的低價策略和總部設在低消費區的運作，即使是在不景氣的年份，相對實力和你們最相當的競爭對手而言，你們也還是處於有利地位。
描述你認為公司做得非常好的事情，尤其是相對其競爭力而言。解釋經濟實力對一個公司來說是何等的重要。
Q:Tell me what you think our distinctive advantage is with in the industry.
A:With your lowcostproducer status and headquarters operation in a low cost area of the country,you seem in a better position to be able to spend aggressively on R&D,even in a down year,compared to your closest rival.
問：作為一家企業，你認為我們哪些領域最易受攻擊？
答：你們的現金狀況和強大的生產陣容使你們成了一個吸引人的收購目標。這是我惟一最擔心的事情。我曾為一家與別的企業合併的機構工作過，但我知道我能安然渡過風暴。
公司與其競爭對手相比做得不夠的地方。解釋經濟實力對於一個公司來說是何等的重要，如果你熱衷該企業，那麼你對該工作的前景很可能早就胸有成竹了。
Q:Where do you think were the most vulnerable as a business?
A:Your cash position and strong product presence make you an attractive target for a takeover. Thats my only major comcern. Ihave already worked for one organization that merged with another,but I also know I can weather the storm.
問：如果你來經營這家公司，你會有什麼不同的做法？
答：我可能會進行調查研究，看是否低價賣掉輕工製造業而開始一個有挑戰性的供應商關係項目。有建設性地表明你對該行業有足夠的知識，有說服力地回答這個問題。獲得這種知識的方法之一是通過與大量的公司內部人員交談。這就是為什麼這個問題能很快把那些「閑逛者」從認真的工作候選人中淘汰出來的原因。你同樣可把問題調轉，請教招聘者的意見。這樣你可能會學到有價值的東西。
Q:What would you do differently if you ran the company?
A:I might investigate whether to sell off the lightmanufacturing businesses and start an aggressive supplierrelations program.
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動機和目的第四部分(11～12問) 問：你在應聘別的公司嗎？應聘什麼職位？
答：實際上我鐵心要找一份餐館經理的職位，所以我只是應聘餐館管理培訓項目。我最近面試過幾家大型國有快餐連鎖店，如SUPER BURGER和CLACKEYS CHICKEN。
通常情況下，應聘者會通過說出一些與本行業無關的大公司及一些完全不同類別的工作名稱來，給面試官留下印象。大錯特錯！面試官想聽到的是你在面試的是同行業里同類公司（諸如他們的競爭者）的同類工作。這就證明你肯定是在找你興趣範圍里的工作，因此聘用你的風險會比較低。
Q:What other firms are you interviewing with,and for whatpositions?
A:Actually,Ive definitely decided to pursue a career as a restaurant manager,so Iam applying only for restaurant managementtraining programs. Ive recently had interviews with several other large national fastfood chains,such as Super Burger and Clackey『s Chicken.
問：你認為你的資深能力完全超出這份工作所需的能力嗎？
答：不是。我的經驗和資歷只能是使我做得更好，並且，在我看來，我的設計技能有助於我多賣一些書。我的商業經驗能助我高效率地管理藝術部門，由此我可為公司省錢。最後，我認為我能夠吸引更好的自由職業作家，因為我有很多行業關係。既然公司的投資想獲得更高的利潤，那麼我的資歷更有益於公司。再者，我能和我的上司建立長期的合作關係，如果我做得好的話，我期望能擴大我的責任範圍以利用我其他方面的技能。
大多數的人都沒預料到他們會被問到他們是否有豐富的工作經驗。這個問題很容易就給面試人選來個出其不意。準確地說這就是面試官的目的（企圖/意向）。這位候選人毫不猶豫地回答了這個問題並對他自己的能力表現得完全自信。
Q:Do you believe youre overqualified for this position?
A:Not at all.My experience and qualifications make me do my job only better,and in my opinion,my good design skills help to sell more books. My business experience helps me run the art department in a costefficient manner, thus saving the company money.Finally,I think Im able to attract better freelance talent because of all my industry contacts.My qualifications are better for the company,too,since youll be getting a better return for your investment.Again, Im interested in establishing a longterm relationship with my employer,and if I did well,I would expect expanded responsibilities that could make use of even other skills.
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動機和目的第五部分(13～15問) 問：如果我們的競爭對手給你一份工作，你將會怎麼做？
答：我會拒絕。我對這個行業里的其他公司不感興趣，我想在耐克公司工作是因為我曾穿著耐克牌的產品，在多次賽跑中獲勝。正因為我對使用耐克牌產品有真實的經歷，我認為我有足夠的說服力把公司的產品賣給零售商。
面試官試圖斷定面試者是否真正對該行業和公司感興趣，或者他是否隨便地挑選公司。對比你對該公司及其競爭者的認識，談及你所接觸過的公司產品或接受過的公司服務。從長遠看，你認為哪一家經營者是最具生存能力的，為什麼？這也同樣是你詢問面試官的見解的好時機。
Q:What would you do if one of our competitors offered you a position?
A:Id say no.Im not interested in other players in this industry. I want to work for Nike because I won a number of races wearing the Nike brand.Because of my positive experience with Nike,I know Id be convincing selling your product to retailers.
問：為什麼你準備辭去現在的工作？
答：我的興趣在於回到銀行業。我能負責很多公司的人力資源的管理工作，但我認為，作為一個貸款人的經驗已為我招募新的貸款人納入培訓項目做了特別的準備。
給出2～3個你準備辭去目前這份工作的原因。集中體現你當前工作在發展方面受到的限制或缺少挑戰。一定要指出為什麼你相信現在這個職位會提供給你挑戰的機會和你期望的另一些職責。
Q:Why are you ready to leave your current job?
A:My interest lies in returning to the banking industry.I can work in humanresources management in many environments,but I believe that my experience as a lender prepares me exceptionally well for recruiting new lenders into the training program.
問：是什麼促使你想從事這類工作？
答：我讀書時是幸運的，我遇到了很優秀的老師，我也想成為那樣的老師，他不僅僅是鼓勵孩子們如何學習，而且要樹立一種能激勵別人也想從教的榜樣。從長遠來看，那是我們在教學舞台上改變我們的教育能力的最好機會。
面試官會想知道你對公司的產品和服務所抱的信心。運用個人的經驗來證明你的興趣和實力。在面試一份你理想的工作時，你的動機就是做你喜歡的事情而獲得報酬。面試官會想知道你的興趣是否和該特定的工作一致。
Q:What motivates you to do this kind of work?
A:Ive been fortunate in my own schooling;I had wonderful teachers.I want to be that same kind of teacher,who not only encourages kids to learn but also sets an example that inspires others to want to teach.In the long run,thatsour bestchance of turning around the quality of education in this state.
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動機和目的第六部分(16～18問) 問：做這份工作，你想要什麼樣的工資待遇？
答：據你的工作簡介，上面提到你們更喜歡一個有工程學博士學位的人，我希望你能考慮我的技能符合你們的最高要求的標準這個事實。所以，我希望的是一份屬於這個職位工資範圍里最高的工資。你能透露一下你們的工資範圍嗎？
招聘者想淘汰那些金錢目標不現實的人。這個問題一針見血，它逼你對一個敏感的話題做出反應，假如你提一個太低的工資，你就顯得沒見識；太高了，那你又把自己的價位定得太高或失去了討價的機會。最好就是反問招聘者，問他這個職位的工資範圍,然後讓他對比你的學歷程度和這個職位一般的要求作出考慮。
Q:What salary would you expect for this job?
A:Based on your job description,which mentions that you prefer someone with a master『s degree in engineering,I hope you
consider the fact that my skills meet your highest standards.Therefore,I『d expect a salary at the high end of your pay range for the position classification.Can you give me some indication of your range?
問：你可以帶來什麼別的人選不可能提供的新技能或新見解嗎？
答：因為我已為這個行業里歷史最長的一家公司工作過，我可以幫助公司避免一些我們在建立市場上所犯的錯誤。我認為保住主要的顧客基礎比獲取新的客戶更為重要。
這個問題是問求職者為這份工作帶來意外價值的動力。你是否仔細考慮過這份工作?是否斟酌過當前的工作部門裡存在的限制和弱點及你自己獨特的能力？假如你和另一位人選勢均力敵，不分上下，要是你能證明「我可以提供你所要求的，然後還有別的什麼」，那麼這份工作就是你的了。
Q:What new skills or ideas do you bring to the job that other candidates arent likely to offer?
A:Because Ive worked with the oldest player in this industry,I can help you avoid some of the mistakes we made in our established markets.I think that retaining your core customer base is more important than securing new accounts right now
.
問：前一份工作里，什麼是你希望完成但卻不能完成的事情？
答：我曾被一筆預算困住，以致不能實施印製廣告等市場活動，我想開發互動傳媒，因為那些8～25歲的人對以計算機為載體的媒體有興趣。
回答這個問題應與回答：「為什麼你準備辭去目前的工作？」用同一種方法。保持積極的態度談及過去那份工作中你喜歡的東西和你在該工作上的才能，要避免過多地談過去那份工作的缺陷。
Q:What would you like to accomplish that you weren『t able to accomplish in your last position?
A:I was hampered by a small budget that limited our marketing efforts to print ads and other traditional resources. I『d like to explore interactive media,because the eighttotwentyfiveyearold category responds to computer based media.
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動機和目的第七部分(19～20問) 問：在過去短短的幾年時間裡，你的職業動機是如何變化的？
答：當我開始做銷售的時候，我從沒意識到假如我離開銷售行業會有多大損失。現在，即使我在找一份市場工作，但我還是想找與銷售領域密切相關的公司。你們公司能吸引我的原因是你們的賬戶小組的概念可以使我與顧客的需求保持一致。
敘述你從過去的工作中學會的東西，特別是你的技能和本領有特別明顯的表現之處，你目前的動機應該和你面試的這份工作有很大的聯繫。
Q:How have your career motivations changed over the past few years?
A:When I started in sales,I didnt realize how much I『d miss it if I left.Now I want to stay close to the field organization,even though I『m looking for marketing jobs.Your firm attracts me because the accountteam concept would keep me in tune with customer needs.
問：我為什麼要聘用你？
答：我叔叔在這個行業里有過一個小規模的製造公司，儘管他後來賣掉了它，但我在那裡工作了5個暑假，做過各種各樣的臨時工作。因此，我認為我是從最底層做起並了解這個行業的，且你要相信我知道作為一個工廠的經理我該學會一些什麼東西。
不要重複你的簡歷或應聘歷史，提供一個或兩個例子來說明為什麼你要和這家特定的公司進行交談。什麼是你用來證明你的興趣最有力的例子呢？這個問題通常都保留不問，但它總是在招聘者的腦子裡。即使這個問題不問到，你也應該找機會在面試過程中說出來，大約就在你結束談話的時候。
Q:Why should I hire you?
A:My uncle had a company that was a smallscale manufacturer in the industry,and although he later sold the business.I worked there for five summers doing all sorts of odd jobs.For that reason I believe I know this business from the ground up,and you can be assured that I know what Id be getting into as a plant manager here.
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技能和經驗第一部分(1～5問) 問：你的關鍵技能是什麼？
答：作為高級系統分析人員工作6年以後，我拓展了大量的關鍵技能，包括商務模型、過程重建、軟體包評價和在UNIX和C語言環境下的優秀編程技能。我非常高興這些技能都是你們需要的，你想聽一下我具體的工作例子嗎？
談及你的工作技能以及你如何把它們運用於這份工作上。避免陳詞濫調或過分籠統，應提供具體的例子，拿你當前在任的工作或以前的工作與正在面試的這份工作作比較。
Q:What are your key skills?
A:After working six years as a senior systems analyst,I『ve developed a number of key skills,including business modeling,process reengineering,software package evaluation,and excellent programming skills in UNIX and Cenvironments.I was very pleased to discover that these are the skills you『re seeking.Do you want to hear about specific examples of my work?
問：你的實力是什麼？
答：我的實力是人際關係技巧，我通常都能使別人支持我的觀點。對人我有著較好的判斷力且對他們的才華和解決問題的能力有較好的直覺。這種技能在我看來和這份工作直接相關。我知道你要求有3年的相關工作經驗。雖然我的簡歷表明我只有兩年的工作經驗，但這並不代表我只上了兩年和本領域相關的夜大，並在某一專門團體里表現得比較積極。我還通過閱讀企業貿易新聞來獲取知識，我肯定我的綜合知識和技術水平與那些有3年實際水平的人相當。眼下我還正在學習時間管理課程，我已看到了這門課程在我目前從事的這份工作中起到的作用。
描述兩三項和該工作最相關的技能。避免老生常談或過分籠統，應提供詳細的例子。描述能把這些技能運用於新職位的新方法。假如你不得不談你缺點的話，那就誠懇一點，但要避免露餡，避免指出那有可能成為你獲得這份工作的主要障礙的缺點。例如，指出你僅有他們要求的工作經驗是明智的，面試官肯定很重視這些，你還可以解釋你是如何夠資格去做這份工作的。
Q:What are your strengths?
A:My strengths are interpersonal skills,and I can usually win people over to my point of view.Also,I have good judgment about people and an intuitive sense of their talents and their ability to contribute to a given problem.These skills seem to me directly related to the job.I notice that you require three years work experience for this job.Although my resume shows that Ive only two years experience,it doesn『t show that I took two evening college courses related to my field and have been active in one of the professional societies. I also try to gain knowledge by reading the industry『s trade journals. I『m certain that my combined knowledge and skill level is the equivalent of that of other people who actually do have three years work experience.I『m also currently enrolled in a time management course;I can already see the effects of this course at work on my present job.
問：你的經驗如何與這份工作有關呢？
答：在我目前從事的工作里，我最近完成了三項工程再設計項目。我收集了所有需要的市場數據，發展了一項測量水準項目，組成一支隊伍去做評價和分析工作。因此，我已經準備好了去解決你這項工作里列出的第一年首要的重新設計項目。在過去的工作里，我是工程設計隊和新滑輪引擎儀器檢測隊的聯繫人。這些經驗有助於我與你們的技術隊伍和檢測隊伍保持密切和謹慎的工作關係，以解決這項工作。
對比你當前從事的工作或以前的工作與這份工作的要求。相似點對於你來說是明顯的，但對於招聘者來說卻未必。如果需要的話可就這份工作提出問題，使面試官接受你的理論依據。
Q:How is your experience relevant to this job?
A:In my current job I『ve recently completed three reengineering projects.I gathered all the necessary market data,developed a benchmarking program,and put together a team to do the evaluation and analysis.As a result I『m ready to tackle the major reengineering project that youve listed as the priorty of this job during the first year.In my past job I was the liaison between the project engineering group and the instrumentation group in the testing of a new turbo engine.This experience will also help me tackle this job,which involves a close and careful working relationship between your technical group and your field testing group.
問：對於這項工作你認為什麼技能是最重要的?
答：評價你們所有新產品的規則和競爭要求的能力是重要的。在我最近的工作里，作為市場策劃者和政策調整分析員已獲得了大量的經驗，我的第一份工作也是一樣。
描述你過去的工作經驗與這份工作最相關的地方，對比你當前從事的工作或以前的工作與這份工作的要求。
Q:What skills do you think are most critical to this job?
A:The ability to evaluate all of the regulatory and competitive requirements for your new product are critical.I『ve had considerable experience in this area as a strategicmarketing and regulatorypolicy analyst in my most recent job,and also in my first job.
問：你在這份工作里想提高什麼技能？
答：我希望提高我的談判技巧。我在翻譯合同和實施合同上都有大量的經驗，但對談判主要合同的實際條件、要價、標準等事項，我的經驗有限。我相信這份工作能提供機會讓我成為談判隊伍里的一員，使我有機會獲得一些必要的技能來領導這個隊伍。
敘述你在目前就任的工作中還不能充分施展的幾項才能。例如：因為你的上司計劃在他的工作崗位上至少還要干5年，所以你負責管理整個部門的機會就可能受到妨礙。
Q:What skills would you like to develop in this job?
A:I『d like to develop my negotiating skills.I『ve had considerable experience interpreting and implementing large contracts,but Ive been limited in negotiating the actual conditions,costs,and standards for a major contract.I believe this job will offer me the opportunity to be a member of a negotiating team and thereby to begin acquiring the skills necessary to lead the team.
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技能和經驗第二部分(6～10問) 問：假如你不得不留在你目前就任的職位上，你會多花一點時間在什麼方面？為什麼？
答：如果我還干這份工作，我寧願獲得更多有關勞資談判的經驗，特別是我想幫助談判勞動合同，解決4級程度冤情，準備提請仲裁。我在人力資源所有其他方面的背景資料都比較牢固，我相信勞動關係經驗能使我的技能更豐富完善，以使我將來能有機會上升到部門領導或副經理的位置。
你對你的工作最感興趣的是什麼？敘述大量的任務給了你最大的滿足。此外，表明你有興趣提高工作的等級，處於領導位置上等。
Q:If you had to stay in your current job,what would you spend more time on?Why?
A:If stay in my current job,Id like to gain more experience in labor negotiating.In particular,I『d like to help negotiate labor contracts,resolve grievances at the step4 level,and prepare grievances for arbitration.My background in all other areas of human resources is strong,and I believe labor relations experience will round out my skills so that I can have the opportunity to move up as a department head or a vice president in the future.
問：你如何豐富你目前就任的工作？
答：回想1993年時，我是一家電報和無線電公司的研究助理。正當我們取得飛速發展時，我們的價格分析員為了另一份好工作突然辭職了。在找人填補他位置的過程中，我協助完成了幾個主要的政府項目之一。我常加班加點，並且努力學習，並使這個項目獲得肯定。我因此而受到讚揚，並被告知我將納入下次舉辦的價格小組。
展示一項能不斷地為你的工作增值的能力。有什麼新的機會能挑戰你的技能和智力？面試官想確信你不會對你的工作感到厭倦或對之不抱幻想。
Q:How could you enrich your current job?
A:When I was a research assistant for the cable and wireless company back in ninetythree,at a time when we were experiencing rapid growth,our pricing analyst abruptly resigned for a better job.During the search to fill his position,I volunteered to help out with one of the major government projects.I worked considerable overtime,studied on my own,and helped bring the project to conclusion.I was commended for my effort and was told Id be in line for the next opening in the pricing group.
問：你對你的成功如何解釋？
答：我從來都不假定我的顧客滿意我們的產品，所以我總是儘力跟蹤每一位顧客。
顧客對我們產品的質量和性能提供了很好的見解，顧客們同樣也很賞識這種追蹤調查，特別是有些事情處理不當的時候，你還有機會及時糾正。另外，我能傳遞信息給我們的設計和生產單位去幫它們改善工序和提高產量。
說話要坦率但不能自大。提起一些別人對你工作能力或才華的評價。這個問題與「什麼使你與眾不同？」問法很相似。
Q:How do you explain your job successes?
A:I never assume our customers are satisfied with our product, so I do my best to follow up with every customer.This feedback has provided valuable insight into the quality and characteristics of our products.The customer,as well,always appreciates this followup,especially when something hasn『t gone right and you still have the opportunity to correct it on a timely basis.In addition,Im able to pass on information to our design and production units to help improve both process and product.
問：和同領域裡背景相似的人比較，你如何評價自己？
答：在全國所有的銷售員隊伍里我一直排在前10%。我為一家國有新聞刊物推銷廣告版面，我的顧客代表了全美國的主要大型廣告代理。我總是喜歡把產品賣給廣告代理執行部門的這種挑戰，因為它們總是定一個高的標準，並且真正了解我們的產品。這最充分地顯示了我愛競爭的天性。我在我的出版公司和行業里一直都是名列前茅的。
誠懇而自信，但不要驕傲自大。為你的回答提供清楚、有說服力的理由。如果你在全國銷售領域裡排在前10%，那麼這是提出來的好時機！
Q:Compared to others with a similar background in your field,how would you rate yourself?
A:Ive been consistently ranked in the top 10 percent nationally for all salespeople in my field.I sell advertising space for a national news publication.My clients are primarily large and agencies that represent corporate in America.I『ve always enjoyed the challenge of selling to advertisingagency executives because they always set high standards and really know our product well.This brings out the very best in my competitive nature,and I『m consistently at the top,both within my publishing company and within the industry.
問：你的寫作能力有多強？
答：在我獲得了工商管理碩士之後，我就真正集中精力進一步提高我的寫作技巧。我參加過一個企業家培訓班，其主要任務是拓展、擬寫和不斷改寫一個非常複雜的商業計劃。
一個極好的回答，準備一個商業計劃或類似的東西展示給招聘者看。在面試後把這份商業計劃留下給招聘者。招聘者可能正在尋找一個有寫作能力的人選，特別是需要大量寫作的工種，如財政分析者或撰稿人。
Q:How good are your writing abilities?
A:I really concentrated on further developing my writing skills while I got my MBA.I took an entrepreneurial class in which the chief assignment was developing,writing,and continually rewriting a very involved business plan.
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技能和經驗第三部分(11～12問) 問：你認為一個助理編輯的廣泛職責是什麼？
答：我肯定不同的公司有不同的責任要求，但最基本的是，一個助理編輯要會打字、文件歸檔和一般的行政工作。也許還要閱讀書籍和寫書評，寫退稿信，與作者進行一些簡單的書信交流，還有協助編輯處理需要完成的工作。
面試官可能會以這種或者那種形式問你這個問題。這個問題與「在你以前的那份工作中，你的願望與現實有什麼相異之處？」那個問題很相似，但更巧妙一點。雖然從根本上說，這兩個問題都是在確定同一樣東西，但是這種提問形式更巧妙一點。許多首次應聘者對他們的公司抱有幻想，而且對於從事平凡的抄寫員的工作感到意外與不快。僱主想確信你對該工作抱有現實的態度，還有你會愉快地在那個職位上工作好幾年。
Q:What would you say are the broad responsibilities of an editorial assistant?
A:Though Im sure it varies from company to company, I think it would be safe to say that being an editorial assistant involves a lot of typing, filing, and general administrative work. I would probably be expected to read and evaluate book proposals, write manuscript rejection letters, have some limited correspondence with authors, and generally assist the editor in whatever needed to be done.
問：你熟知什麼電腦系統和軟體？
答：我用過裝有辦公軟體的個人電腦，軟體包括WORD、WORDPERFECT、LOTUS 123和EXCEL。同樣我也有使用MACINTOSH系統的經驗。通過對電腦網路的研究，我已對區域網熟悉起來。我們使用某公司的電腦系統和軟體，它們就培訓我們如何排解一些基本的故障問題。
在今天的商業環境里，電腦操作能力是必需的。WORD文字處理程序和EXCEL電子製表經驗是必要的，熟悉資料庫的操作或製圖程序也一樣有用。大多數行業使用PC機，但很多創新型領域，如出版業和廣告業就使用MACINTOSH。假如你正在面試這個領域裡的一家公司，你會發現熟悉 MACS的好處。
Q:What computer systems and software do you know?
A:Ive used PCs with general office software such as Microsoft Word for Windows,WordPerfect,Lotus123,and Excel.I have some experience with Macintosh systems as well. And through my search for a computer network,I『ve gained some familiarity with local networks;the computer company we used trained me on basic troubleshooting issues.
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努力與職業道德第一部分(1～5問) 問：舉出一個例子說明你是如何不顧困難把一個項目堅持到底的。
答：實際上我已逐漸退出某個賬目，但作為一個顧問仍保持著對其跟蹤服務，因為那個顧客威脅說要是他不跟我交易，他就撤銷賬戶。3個多月來，我一邊做補償調整工作，一邊逐漸減少出面次數，這樣就使那顧客覺得愉快多了。
示範你是如何收集資料和預見並解決困難的。你的回答應集中在如何解決困難和執行方案上，而不是集中在困難的本身。
Q:Give an example of how you saw a project through,despite obstacles.
A: I actually rotated off an account but kept my hand in it as an adviser, because the client had threatened to pull the account if he wasnt dealing with me.Over three months I was able to make the client more comfortable with my replacement while I slowly decreased my presence.
問：告訴我你做決策的一個例子。
答：我曾努力把我們的生產系統轉變為專用路線。最大的問題就是說服廠里的工人，因為他們要學會用不同的方法來做這工作，但這個策略是可行的。我向他們保證在幾個月內這份工作就會變得很容易了，那時我們每個職員每周能節省4個工作時，
我還說服了管理部門用一半儲蓄去提高利潤分紅，這樣做也贏得了員工們對我的支持。
描述你堅持達到目標的一個事例。個人目標（例如：一個可以反應你發展一項新技能的興趣的個人目標）在這裡會更適合。說明你怎樣收集資料、預見困難和對付壓力的。
Q：Share an example of your determination.
A：I led an effort to change our production system over to dedicated lines.The biggest problem was convincing the factory workers that this strategy made sense,even though theyd have to learn to do their jobs differently.
I assured them that within a few months their jobs would be easier,and we『d save about four manhours per employee per week.I convinced management to increase the profit sharing account using half of those savings,which also helped get the employees on my side.
問：讓我聽一下你勤奮或有恆心的實例。
答：上次在我們系統安裝的過程中，顧客改變了要求。在新的花費由顧客負責的條件下，
我的同事同意了顧客的要求，決定按時完成工作。雖然知道這份工作要3個月時間才能完成，但我們每周花70～80個小時，最後我們完成了。
描述你自己的職業個性，包括有毅力、勤奮刻苦和有責任感。說明你如何收集資料、運用時間管理技巧或有超前意識。舉出具體例子。
Q:Share an example of your diligence or perseverance.
A:About halfway through our last system installation,the client changed her requirements.Our partner agreed that,at the new costs the client would incur,we could still meet the original completion date.It took about seventy to eighty hours a week for us to get the job done,but we did it,knowing that it would be over within three months.
問：描述你解決棘手的問題或是誰都不願意接受的任務的情況。
答：我必須決定在我的部門裡要取消哪項開支才可以使花費降低大概5%。
我儘可能地保持客觀。最後結果是通過減少每個科組領導的旅遊開支，讓他們負擔所要減少的經費的25%，這是我們銷售分部的一大筆經費。在可能的時候減少出差，並通過買打折機票而實現大部分的節約。
描述你曾願意甚至是自願去解決的一個曾被嘗試但未能解決的問題。或者描述你完成的即使在短期內不甚受歡迎，可對公司的長遠利益有重要作用的事情。例如，你的回答或許應包括對待一個難對付的員工或改進工序計劃。
Q:Describe a time when you tackled a tough or unpopular assignment.
A:I had to determine which budgets would be cut within my division to yield an overall 5 percent cost reduction.I tried to remain objective and keep the personalities of department heads out of the decision.Ultimately,I ended up getting each department head to commit to a 25 percent reduction through frugal travel expense planning,which was an enormous part of our sales division『s costs.We accomplished most of the savings by combining trips and by securing two week advance airline reservations whenever possible.
問：你現任的老闆會不會把你看做是一個有超前意識的員工？
答：絕對會。實際上，在我年度工作評語里她說我是她員工隊伍中最可靠和適應能力最強的人。我認為主要歸因於我善於應變和超越別人的能力。您想聽一個例子嗎？
隨時準備提供一個你毅然堅持到底並獲得重大成果的重要項目。說明你在解決一個棘手問題時的可靠性和自覺性。假如你描述你「長時間工作」，則要保證說明你這個時間是高效的，而不是低效率的。
Q:Would your current boss describe you as the kind of employee who goes the extra mile?
A:Absolutely.In fact,on my annual evaluations she writes that I『m the most dependable and flexible person on her staff.I think this is mostly because of my ability to juggle and prioritize.Would you like an example?
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努力與職業道德第二部分(6～10問) 問：你去年上班請假幾天？為什麼？
答：去年我請假4天，3天是因我染上了流感，而另一天是因我的親屬過世。無故曠工或遲到的記錄，或反映職業道德的欠缺，或是操作能力低下都可能對你不利。以你的工作自覺性、責任感還有你的守時和可靠性及可靠的出勤記錄去向面試官說明。如果你認為你有可能因出勤或不可靠而得一些不佳的看法，那你最好準備一個詳細的、令人可諒解的解釋。
一個相似的問題：「你會準時嗎？」也有可能會被問到。
Q:How many days were you absent from work last year?Why?
A:I was absent four days last year,three because I came down with the flu,and one due to the death of a family member.
問：講述你沒能發揮你能力的一次事例。
答：我第一次被引見給董事會的時候，我沒有料到他們會問其他一些問題。除了我準備彙報的事情外我沒有準備其他任何東西。現在我的上司和我都絞盡腦汁提前準備所有的「怎麼樣」。
這個問題要求求職者去敘述一次消極的情況。根據問題的意思講一件早期因沒工作經驗而造成的工作失誤。然後說明作為上次的經驗教訓，你現在有了更好的判斷能力。
Q:Tell me about a time you didnt perform to your capabilities.
A:The first time I had to give a presentation to our board,I failed to anticipate some of their questions.I was unprepared for anything other than what I wanted to report.Now my director and I brainstorm all the whatifs in advance.
問：員工們有的注重思想，有的注重實幹，你如何評價自己呢？
答：對我來說在每個項目上都有明確的方向是重要的，那就是為什麼與思路清晰的管理者在一起，我能成為很好的支持者的原因。我總是能很好地完成任務。
通過這個問題，面試官在尋找一個恰當的人選。假如工作以團體為主而該應聘者偏愛獨立工作，那問題就出現了。在完成過去的工作項目時，你是否按工作任務所指定的界限進行呢？
Q:Employees tend to be either concept oriented or task oriented.How do you describe yourself?
A:It『s important for me to have clear direction on each project.That『s why I『m good in support roles,with managers who have very specific ideas.Im thorough at carrying out the tasks.
問：你的同事會告訴我有關你注意細節方面的什麼呢？
答：我的同事總是靠我給他們指出他們工作中忽略的東西，所以他們很可能會告訴您，我在工作中考慮得很周密。
在這裡，面試官感興趣的是應聘者的獨立性和完成工作的能力。你負責任嗎？你是否卓有成效地為團體活動做貢獻而不是被卡在一些無關緊要的細節上？你能有效地利用你的時間嗎？假如是的話，舉出一個別人稱讚你的例子。
Q:What would your colleagues tell me about your attention to detail?
A:My coworkers always count on me to help them think through what might have been overlooked,so they probably tell you I think throug processes from A to Z.
問：日常工作中，你怎樣應付壓力？
答：我每周至少出去吃一頓飯並藉此清理一下我的大腦。我自己有一個原則，即直到我覺得冷靜了才對事情作出反應。我先思考，然後行動，我已學會了加班加點地幹活。
在這裡，敘述一個你已解決的壓力較大的項目，及你在這個項目中組織每一步驟時所採取的具體行動，以及如何把工作堅持下去的事例，這可能會有好處。在壓力下你是如何保持心境的平和及保證你的職業水準的？
Q:How do you manage stress in your daily work?
A:I try to get out for lunch at least once during the week to clear my head.I also have a personal rule that stops me from reacting to any problem until I fee calm about it.I think,then act，but Ive learned to do that over time.
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努力與職業道德第三部分(11～15問) 問：如果事情不按你所計劃的發展，你又如何重新部署呢？
答：我開始想像有可能出現的最壞結果，然後找出能避免那糟糕結果出現的預防措施。這樣做之後，我通常都能取得和原定目標不相上下的結果。我前面敘述的那個培訓例子就是證明。
描述曾經出現的困難迫使你改變原來的計劃，但你還是達到了預期的目的。你是否得到別人的協助支持才能實現這個目標的？吃一塹，長一智，你以後又是如何預見困難的呢？
Q:How do you regroup when things haven『t gone as planned?
A:I start by trying to imagine the worst possible outcome;then I back up and identify precautions I can take to avoid that scenario.In this way I usually end up with a result close to the original goal.The training example I described earlier is proof of that skill.
問：在你目前的工作中，你是如何對工作任務的輕重緩急排序並用什麼措施來處理的？
答：我的辦法就是每天一大早就首先處理兩大客戶的事務。這樣，如果有什麼問題出現的話，即使最挑剔的顧客也被照顧得很好。說明你是如何收集資料、如何預見困難和如何應付壓力的。敘述一下你的一些個人工作習慣，這些習慣能使你按輕重緩急的次序去安排工作且又能避免管理過細或運作停滯。幾年來，有什麼方法使得你能越來越好地把握時間？
Q:How have you prioritized or juggled your workload in your current job?
A:I juggle by working only on my two major accounts early in the day.That way,if interruptions occur,my most critical customers are taken care of.
問：說說在最近的一份工作里，你是怎樣改進職業技能的。
答：最令我驕傲的是我對資料庫技術的應用。例如，在我們的郵寄服務里，過去對郵件進行人工分類需花費幾天的時間，現在通過快速的特徵搜索法只需五分鐘就完成了。
描述一下為了提高工作效率而提高了工作技能。一些典型的例子有可能包括：學會一個新軟體的應用、參與專業研討會或者參加成年人學習班。
Q:Describe a professional skill youve developed in your most recent job.
A:I『m most proud of my new skills in applying database technology，for example,in our mailing services.What used to take us days of manual sorting now takes five minutes through a quicksearch feature.
問：為什麼服務是一個如此重要的問題？
答：服務是令消費者滿意的重要因素。它和成本一樣重要甚至比成本更重要。如果顧客得不到他所期望的或更好的服務，他就不會是你公司的回頭客了。此外，這個顧客在你的公司的體驗會影響市場上大批顧客對你公司的看法。
人們肯定會相互交流信息。這不僅影響效益，也影響將來的銷售。在很多場合，服務能成為一個公司有別於其競爭者的原因之一。信譽差的服務會使一個公司在市場上的地位大打折扣。
面試官想斷定這個人選是否懂得對顧客的服務能在市場上樹立積極形象的重要性，以及顧客服務質量對新銷售業務的影響。出色的顧客服務能極大地幫助建立長期客戶關係及促進業務的運轉，這是盈利公司的生命線。公司的客戶關係越長久，公司的盈利可能性就越大。
Q:Why is service such an important issue?
A:Service is a major contributor to customer satisfaction.Just as important as,or maybe even more important than,cost.If a customer isnt receiving a level of service that meets or exceeds his or her expectations,that customer wouldn『t be a customer for very long.In addition,that customers experience with your company may affect how potential customers in the marketplace view your company.People do talk and share information.This may affect not only profits but future sales as we
ll.In many instances service may be the one thing that distinguishes a company from the competition.A bad reputation for service may compromise a companys position in the marketplace.
問：告訴我某次你遇上一個怒氣沖沖的客人的情形。你是怎樣處理這種尷尬場面的？
答：我在電話公司的顧客服務部時經常會接觸到一些怒氣沖沖的顧客。發生這種事情時，我儘可能心平氣和地與顧客交流，目的是為了讓顧客以公事公辦的態度來處理事情，且重點是解決問題，大多數時候我能處理好問題，使顧客滿意。不過我印象特別深的是一次顧客在電話里用髒話罵人，我儘力保持平靜且不讓我個人的感受融入這種情景，我不理會那些粗言穢語，我只是對之作了一些記錄，繼續儘力地幫助他。可他仍是罵個不停，所以，我禮貌地叫他稍後再打電話來找我們的經理。因為在那種情況下，我知道我是沒辦法解決這個問題了。
在許多情況下，當別人發脾氣或心煩意亂時，你如何反應是很重要的，特別是在服務業里你的反應尤為重要。面試官在尋找能證明你有能力從事大量接觸公眾的工作的證據。舉出一次你遇上的麻煩，而你又是如何解決問題的例子。你回答時應舉例說明你的成熟態度、你的交際能力和洞察別人的需要和感受的能力。
Q:Tell me about a time when you had to deal with an irate customer.How did you handle the situation?
A:My customer service position at the telephone company involved dealing occasionally with irate customers.When that happened,Id try to talk in a calm,even voice,in order to get the person to respond in a businesslike manner and focus on trying to resolve the situation.Most times I was able to rectify the problem and pacify the customer,but I remember one incident in particular in which the caller became verbally abusive.I tried to remain calm and professional and not to let my personal feelings enter into the situation. I didn『t respond to the abuse,I just made a note of it and continued to help the customer as best I could.When the abuse persisted,however,I politely asked him to call back and ask for my manager,because at that point I knew I couldn『t resolve the problem.
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努力與職業道德第四部分(16～22問) 問：你的私人生活是否存在對你的職業造成影響的問題？
答：我總是很注意把自己的私人生活與職業生活分開。我認為在給病人治病時，重要的是保持客觀。一個臨床醫生應該能夠控制自己的感情而不帶偏見地給病人看病。假如你把個人的問題或感受發泄到病人的身上，那隻能對病人造成傷害。
這個問題對於在醫療服務領域工作的人尤為重要。面試官想知道作為一個獨立個體，你是如何完善你的人格的。假如你有不能克服的個人問題，這些問題就會影響你和你病人的關係，也有可能影響你對病人的診斷，同時影響你的治療方案和治療建議。使面試官深信你能把私人的感受和職業行為分開來。例如，假如你不能積極處理好危急關頭的事情，你就不可能真正幫助你的病人面對創傷問題，因為那會引發你太多個人的強烈情緒。
Q:Are there any issues from your personal life that might potentially have an impact on your professional career?
A:Im always careful to separate my personal life from my professional life.I believe it『s important to remain objective when treating patient s.A therapist should always be able to take an emotional step back in order to make an unbiased assessment of a patient.It only hurts the patient when you try to project your own issues and feelings onto that patient.
問：什麼時候你的交往能力受到了考驗？
答：一次一個顧客要求退還那件她明顯已穿過的晚裝的錢。她抱怨說衣服乾洗後變了另一種顏色，而洗衣服的人告訴她是布料不好。雖然我認為她是不誠實的，但我馬上就退還她的錢。我認為不讓別的顧客聽到她的話而懷疑我們的高質量產品更為重要。敘述你客觀地解決和顧客或夥伴的一個矛盾的實例。你是怎樣表現你的同情心及如何建立和諧氣氛的？
Q:When have your skills in diplomacy been put to the test?
A:A customer came in once and demanded money back for an evening dress that had apparently been worn.She claimed it was a different color after dry cleaning and that the cleaner said the fabric was faulty.I quickly told her wed happily return her money,even though I didnt think she was being honest.I decided it was more important to keep other customers from hearing her and maybe doubting our high quality merchandise.
問：告訴我某次你不得不延長工作期限的情形。
答：一次工作已經進行兩周了，可是在工作進行當中，很明顯地顧客又要求我們多加幾項特性。我重新和顧客商談，記下他的目的和要求，給他一張像菜單一樣的價格表，那上面他可以有更多的選擇，但必須付更多的錢和等待更長的時間。他選擇了一個他認為改變要作出3個星期相應調整的中間檔次。
為了使一項工程的全部目標圓滿地實現，描述一下你的責任感和自覺性。假如你不調整工作期限的話，將會使什麼目標大打折扣？
Q:Tell me about a time you had to extend a deadline.
A:Two weeks into a job,it was clear that our client expected us to add more feat ures as we went along.I renegotiated with the client,outlined his goals,and showed him a price structure similar to a menu,from which he could choose more features at a higher cost and in a longer time frame.He opted for something in the middle that he understood would cause a three week adjustment to the schedule.
問：你想努力提高或改變什麼方面的個人技巧或工作習慣呢？
答：我必須學會拒絕。我過去常愛幫助別人，甚至到了別人濫用我的好意的地步。現在我向能有回報的人提供幫助。總的來說，交換是比較公平的。隨著時間的推移，我們辦公室人員的合作也大大提高了。
這個問題與「敘述你在最近的工作上是如何改進職業技能」相似。可是，在這裡你很可能想談及從最早的工作或在相對較久遠的時間裡，你技能的發展，但要使面試官相信這種特殊的工作習慣不再是一種工作阻礙了。
Q:What personal skill or work habit have you struggled to improve?
A:I had to learn to say no.I used to be helpful to the point that other staff abused my goodwill.Now I offer to help by countering with something I『d like help on in return.On balance I beileve the tradeoff is more equitable,and cooperati on in our office has improved over time.
問：你在桌上放什麼書？
答：我放一本好的字典在桌上，我也會放一本strunk and white，這是一本好的參考書，能查找高中或大學裡學過但又忘掉的語法知識，或者在遇到特別困難的情形也可使用。
招聘者可能有興趣判定你對你的職業有多重視。一本好字典和好的參考書對於一個從事寫作的人來說是手頭必備書，你可能也會把喜愛的小說放到桌上。
Q:What books do you keep on your desk?
A:I keep a good dictionary on my desk.I also keep Strunk and White,which is a good reference for looking up all the grammar rules that you learned in high school and college but forgot,or for particularly difficult situations.
問：你願意到另外一個城市定居嗎？
答：我寧願留在這裡，不過可能的話我會考慮一下。儘管在某些初次面試中，你也許會被問到許多像這種能代表你利益的問題。儘管這樣的問
題對一個初次面試的人來說不公平，回答不好的話，你也許什麼都得不到，甚至還會失去所有的東西。假如你在初次面試時被突然地問到這樣的問題，只需說些如「當然有可能」或者「我願意考慮一下」之類的話。
後來，如果你得到了這份工作，你會知道具體的工作條件，然後決定你是否願意接受這個職位。記住，在提供工作階段，你有大部分的談判權利，而且僱主也許會很願意為你提供你所需要的東西。如果那些不成問題，你也許會想說明一下，經過重新考慮，你已決定了不遷往別處，但是你想讓僱主知道可以考慮把你安排在其他的在將來開放的職位上。
Q:Would you be willing to relocate to another city?
A:Id prefer to be based here, but it『s certainly apossibility Id be willing to consider.
問：經常需要出差的工作適合你的生活方式嗎？
答：對我或我的家庭來說，這種經常需要出差的顧問工作是完全沒有問題的。我的妻子是航班上的乘務員，我們倆都無法過朝九晚五的生活。
Q:Does the frequent travel required for this work fit into your lifestyle?
A:The frequent travel in this consulting positionis no problem for me or my family. My wife is an airline flight attendant, so neither of us follows the typical ninetofive routine.
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創造和領導能力第一部分(1～6問) 問：你的腦袋是什麼顏色的？
答：我的腦袋是紅色的，因為我總是充滿激情，我時刻都在為新的計劃和主意而燃燒。
小心你隨時都會被問到一些滑稽的問題。面試官的目的不是想難倒你，而是發現這一刻你會作出什麼反應。當問一些標準的問題時，因為人們準備過了，面試官就很難去真正了解一個人。例如，一個廣告業招聘者，就會儘可能避免這種情況。回答這種問題不存在對或錯。實際上，招
聘者不會真正在乎你的回答。他只是不想聽到如：「我不知道，我想它是藍色的，因我是這樣想像的」這樣的回答，關鍵是要看你是否有創意和如何思考，一定要解釋你為什麼這樣回答。
Q:What color is your brain?
A:My brain is red because Im always hot.Im always on fire with new plans and ideas.
問：假如你一進電梯，就發現電梯里的人都面向電梯壁，你會怎麼做？
答：我想我會向前看並大聲說：「你們知道，向前看要舒服得多。」像廣告和製圖這種創意性領域裡的面試是不同於別的工作面試的。廣告業招聘者會採用不同的面試形式和步驟，通常是引導一種行為式的面試。招聘者問這類問題，是要發掘在特別真實的生活環境中你的行為是什麼樣的。
Q:If you got on an elevator where everyone was facing the back,what would you do?
A:I think Id face the front anyway and say aloud,「It『s really much more comfortable facing forward,you know.」
問：考慮一下以下的情景：一天晚上，你工作到很晚，是留在辦公室最後的一個人。你接到一個找管理人員的緊急電話，是銷售代表打來的，現在他正在會見一個潛在的客戶。他要對一個問題作出答覆，否則的話，明天就太晚了。你能回答這個問題，但這超出了你應有的職權範圍。
這種情況下你會作出什麼反應？
答：我會收集所有有關的資料、文件證明，然後回答他這個問題。第二天早上我會給管理人員留張紙條，告訴他這件事的詳情，說明我所作的決定和解釋我的思考過程。這個回答顯示出求職者對他自己的能力充滿信心，而且他在處理緊急事件的時候是靠得住的。同樣，你的回答應表明，在棘手的情況下，你絕不膽怯做一名決策者，即使這種情況下的決定超出你的職權範圍。
Q:Consider the following scenario:Youre working late one evening and are the last person in the office.You answer an urgent telephone call to your supervisor from a sales rep who『s currently meeting with a potential client.The sales rep needs an answer to a question to close the sale.Tomorrow will be too late.You have the expertise to answer the question,but it『s beyond your normal level of authority.How would you respond?
A:I『d get all the pertinent information,taking welldocumented notes.I『d then answer the question based on my knowledge and the information provided.I『d leave my supervisor a note and fill him or her in on the details then next morning.I『d be sure to explain my decision,as well as the thought process behind it.
問：你認為那些生產好產品的公司為什麼會失敗？
答：參與產品設計或生產的人員必須對產品完全了解和充滿信心，並能定期使用它。只有這樣他們才能對產品進行不斷的改進，滿足顧客的需要。任何產品都必須不斷改進，從而滿足顧客日益變化的需求。只有讓員工都參與產品的生產並對之保持熱情，才能使改進成為可能。
這是個關係到求職者作為領導者是否有遠見的問題。假如你被問到這樣的問題，你最好談及一項產品或想法失敗的具體例子，而失敗是由於員工或其他顧客缺乏熱情。你不要過分地吹毛求疵，應談及你採取了什麼與眾不同的措施。
Q:Why do you think that some companies with good products fail?
A:Employees who are involved in the design and/or manufacture of a product must totally understand and believe in the product nd use it on a regular basis.Only in this way can they continually modify and improve it to the customer『s satisfaction.Any roduct must be constantly finetuned to meet the changing needs and demands of the consumer.Only by getting the employees nvolved with the product and excited about it can this improvement occur.
問：你的應變能力如何？
答：從前，在我們新產品投產時，都是我們的總工程師發布一則關於新產品優良性能的評論。但是當我負責一項新產品的投產時，我決定讓我們 3個最大的客戶錄製一盤宣傳我們新產品的錄像帶，用於我們的市場推銷活動。這種做法大大提高了我們的信譽，而且銷售量超過了6個月的銷售定額。現在我們通常都採用這種方式來推出我們的產品。
這是個考察求職者的創造力和主動性的問題。舉一個你如何改變計劃或方向並且取得同樣或更好效果的例子。你要側重談你怎樣獲得至關重要的信息或者是你如何改變個人作風獲得與別人合作的機會。
Q:How resourceful are you?
A:At one time,for all of our new product launches,our chief engineer would release a press statement about its virtues.But when I was given responsibility for a new launch,I decided to get three of our largest customers to videotape an endorsement or use in our marketing campaign.The result was a far higher level of credibility,and we exceeded our sixmonth sales quota.We now use personal endorsements routinely when we launch our products.
問：向我證明你的說服能力。
答：在我做暑期實習生期間，我被派去對一主要公共設施的所有通訊費用基準進行調查研究。我必須取得屬於幾個不同部門的員工的一致意見。遺憾的是，因我是實習生，被拒絕合作。我不得不和每個員工單獨會面，並說服他們，我現在所做的一切最終都是有益於他自己的部門及整個公司。經過一個月的努力，我終於說服了他們，計劃得以圓滿地實施，最後拿到了因努力而掙得的獎金。
這是個考查領導能力的問題，不過儘可能別用你被指定為領導者的例子。可能的話，描述你沒有真正職權的一次經歷，但你運用你的說服能力獲得人們對你的支持。描繪你努力的目標和你的努力的結果。大家為什麼會信任你？
Q:Give me proof of your persuasiveness.
A:During my summer internship I was assigned the task of conducting a benchmarking study for all the communicationexpenditures for a major utility.I had to get the consensus of employees in several different departments.Unfortunately,they resented the fact that I was just a summer intern,and they refused to cooperate. I had to schedule individual meetings with every employee and persuade each one that what I was doing would be ultimately beneficial to his or her own department and to the company.After a frustrating month I finally got everyone『s cooperation,the project went flawlessly,and in the end I received a bonus for my efforts.
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創造和領導能力第二部分(7～12) 問：你的上司對你的主動性會作出什麼評價？
答：做任何工作我通常都能找到工作中低效的原因，我總是首先為改進而提出解決方法。最初的幾個月，向上司提出改進意見時，他有點驚訝和緊張，最後，他接受了我有好主意這個事實，並且鼓勵我把最好的構思詳細地寫進每個月的計劃里，以便他能給我提供資料改進那些正規管理基礎上的解決方案。我的首份任務就是改進我們其中一個製造廠的存貨控制。因為已有的存貨和記錄數目不相符，於是我制定了一個全新的訂購存貨制度，並用其數據來追溯存貨的來歷。例如，什麼時候用的、怎樣用的，我的建議也做必要的調整。第一年，我把我們非得承擔的存貨總值降低了23%。結果是，我的上司把我看成了一個常起帶頭作用的人。
描述一個你自願去繼續解決一個存在問題或避免一個潛在問題的項目。你是如何用你的見解主動地博取你上司的好感的？側重在這個構思的創新性、你的途徑以及你所取得的成效上。
Q:What would your last supervisor say about your initiative?
A:In any job I hold I can usually find inefficiencies in a process,and I always try to take some initiative to come up with a solution for improvement.My last supervisor was a little surprised and flustered the first few months when I was constantly coming to him with my ideas for improvements.He finally accepted the fact that I had some good ideas and encouraged me to write up in a proposal every month my one best idea so that he could get me the resources to tackle the solution on a formal basis.My first big project had to do with improving the inventory control in one of our manufacturing shops.Because the records for inventory receivable were inconsistent,I set up an entirely new inventoryorder system and used that data to trace the history of the inventory，for example,when it was used,how it was used,and my recommendations for necessary replacement.I reduced the total value of the inventory we had to carry by 23 percent the first year.As a result,my supervisor would always use me as an example of someone who『s constantly taking the initiative.
問：描述一下在你的工作經歷中，當現有的工序不管用時，你對此怎麼做。
答：我工作過的電信公司的入戶訂單系統簡直混亂不堪，定單不能及時地處理。我搞了一份工作流程表來表明這是影響生產效率的障礙，然後說服我的老闆，應當花10萬美元建立一個全新的系統。他勉強同意了，但要求我這個新系統最好要能省錢。一年之後，這項計劃給投資帶來了兩倍的收益。
面試官想知道這位求職者起什麼樣的帶頭作用，採取什麼創新方法改變一種錯誤的工序。證明你可以創造性地解決問題並且能對付計划行不通的困境。你是否達到了你要的效果？
Q:Describe a time in your work experience when theexisting process didn『t work,and what you did about it.
A:The orderentry system at the telecommunications company where I worked was a mess.Orders weren『t being processed properlyor in a timely manner.I did a work flow analysis to identify the bottlenecks,and then I convinced my boss that we needed to spend one hundred thousand dollars on a totally new systemHe reluctantly agreed,but with the caveat that「This had better save us money.」After one year,the project had paid for the investment twofold.
問：描述一次你不得不改變領導風格。
答：通常我是那種很有遠見而且喜歡授權給下屬的領導，但是我希望我下達的命令能立刻執行。當我被派去負責一項擴大產品出口的任務時，9 個人來協助我一起工作，接著我開始授權。我很快意識到，儘管這群員工有很好的國際背景，但他們對我計劃的反應卻不太令人滿意。實際上，他們想參與計劃的設計。我同意花半天的時間與他們談論，然後我意識到他們也有很好的點子。使計划進展的惟一方法是鼓勵工作組的全體人員為我們的出口問題提供解決方案。我想這些人會一致認為，在必要的時候，我能靈活地、樂意地去改變我的領導風格。
你回答這個問題時應強調你能讓不同的人都感到稱心，所以能產生較好的工作關係。敘述要具體，你如何主動改善不理想的情況？
其他參與者對你會有什麼評價？
Q:Describe a time you had to alter your leadership style.
A:I『m normally a strong leader who has good vision and enjoys delegating,but I expect my orders to be carried out promptly.When I was assigned a project to increase our product exports and was given a committee of nine people to work with,I immediately assumed I had the best plan and began my normal routine of delegating.I quickly realized,though,that this group of employees,with international backgrounds,wasnt responding well.In fact,they asked to have input into my plan.I agreed to spend half a day talking with them,and then I realized that they,too,had good ideas.The only way to move ahead on the project was to encourage the entire group to offer solutions to our export problem.I think these people would agree that
I『mflexible and willing to modify my leadership style when the need arises.
問：以前的同事或部屬如何描述你的領導風格？
答：我的同事可能會說我的領導風格是少說多干有魄力的。決策時我不會小題大做，在決策過程和執行計劃的行動中，我設法讓每個人都參與。我的同事確實相信我給整個集體帶來了積極的幹勁並且啟發了別人。
面試官正設法斷定當應聘者的證明人或其同事接到電話時會對應聘者作出什麼評價。實事求是地回答，不要過分渲染或過分謙虛。坦白地描述你的領導風格，舉些反映你個人工作方法的具體例子。以前的同事總的來說是否積極地評價你對部門的貢獻？
Q:How would a former colleague or subordinate describe your leadership style?
A:My colleagues would probably say that my leadership style is the strong,silent type.I dont make a big deal about being in charge or making decisions.I try to involve everyone around me in the decisionmaking process and in carrying out a plan of action.My colleagues truly believe that I bring a lot of positive energy to our group and that I help motivate others.
問：描述你作為領導最稱心如意的情景。
答：我的一項才能是解決複雜的問題，並且使問題的難度降到最低，我也擅長教導別人。因此是不管什麼時候遇上複雜難題，別人總是設法讓我找出解決辦法，然後教他們如何去繼續。所以我發現在這種情況下，我是有影響力的領導人。但在高級行政管理部門，我不是一個特別有影響力的領導。我的愛好是處理、解決一些實際情況和數據。當有其他問題，如政治上的或感情上的因素要考慮時，通常我寧願別人帶頭，而我決心做個好隊員。除此以外，所有其他情形下我都以一個正常領導者的身份出現。
描述你作為一名富有創造力的領導，你所有的經歷和人們對你的信任的一些情景。在這些情景中人們為什麼傾向於聽從你的領導？這是應得權力的問題，而不是完全權力的問題。相反地，假如你需要講述你是個能提供幫助的人而不是領導的情形時，你能確認這種問題，儘管你不太注意繼續做下去，或者你覺得自己太固執己見了或偏向於公平地管理集體。之後用你已經把領導人這個角色扮演得很好的事例作結束。
Q:Describe the situations in which youre most comfortable as a leader.
A:One of my talents is to take complex issues or problems and break them down into the simplest parts.I『m also good at teaching other people.As a result,whenever I『m faced with a complex problem,other people tend to let me find a solution and instruct them on how to proceed.As a result,I『ve found that I『m an effective leader in this kind of situation.I『m not a particularly effective leader,though,in a highly charged poltical environment.My perference is to deal with facts and data.When there are other issues like political or emotional factors to consider,I often prefer that someone else take the lead,and I simply resolve to be a good team player.In all other situations I normally surface as a leader.
問：描述一下你與地位較高的人及地位較低的人一起工作的融洽程度？
答：每天兩次送郵件的那個郵差已經成了我的好朋友。我曾經邀請他到家裡與我的家人見面，而且在周末我們經常一起參加棒球比賽。我與總經理的關係也很好，我倆有共同的興趣，包括航海和在冬天獵鹿。
這裡要說得具體，告訴面試官你已經形成了一種能和各種各樣的人一起工作的風格。
Q:Describe your comfort level working with people ofhigher rank and people of lower rank.
A:The person that delivers our mail twice a day has become a good friend.Ive invited him to my house to meet my family,and we often go to baseball games together on the weekends.I can also relate well to my general manager.We both have common interests,which include sailing and elk hunting in winter.
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工作協調能力第一部分(1～7問) 問：在你最近的一份工作里，最值得誇讚的是哪方面？
答：我最喜歡的就是作為一個招聘者，當你招聘到最佳的人選時那種成功的感覺。我總是對新招聘來的員工和他們的經理進行定期檢查。良好的發展報告使我倍受激勵。
面試官感興趣的是求職者對工作的適應程度。什麼是你做得特別好的？且在下一份工作中你想做得更好的是什麼？作總結時側重你在你的事業中探索的新經驗。你的回答應該與你正在面試的職位密切相關。
Q:What were the most rewarding aspects of your most recent job?
A:My favorite aspect of being a recruiter is the feeling of accomplishment you get when you know youve made a good match.I always make periodic checks on the recent recruits and their managers.Positive progress reports keep me motivated.
問：你現在從事的這份工作有什麼局限性？
答：我的工作現在受到限制，因為這個產業已處於停滯狀態。實際上這也磨鍊了我在維持市場方面的技巧。通過一些令顧客滿意的活動穩定顧客，這些活動能提高我們的名氣，使我們在競爭中獲勝。
簡單地講一兩個原因，說明為什麼現在的工作不能使你有所發展。思考一下這個問題：「為什麼你準備辭去現在的工作？」最重要的是保持積極的心態，側重你工作中做得好的和你想強調的東西。
Q:What are the limitations of your current job?
A:My job now is limited because the industrys simply not in a growth mode.Actually,thats why I became skilled in defensive mar keting—retaining customers through customersatisfaction programs that enhance our reputation and give us an edge over the competition.
問：這份工作里，你最不感興趣的是什麼？
答：我不希望做的一件事就是通過約見一個又一個小客戶的代表。我發現在最近的銷售領域裡，我通過給予我的主要客戶較好的服務，使得我們之間的合作增長了20%。
你可能想問面試官：「本職位前任員工在該工作中發現了什麼困難？」不管他給你的答案是什麼，你都要適當地做出反應，談一下在這份工作中你最感興趣的是什麼。
Q:What interests you least about this job?
A:One of the things I hope not to do is prospect extensively by meeting one on one with small account representatives.I found in my last sales territory that I gave superior service to my major accounts by focusing my on site time with them.I was able to grow my key account business 20 percent.
問：你對這份工作的哪方面最有信心？
答：我相信我確實可以有效地吸引眾人的注意力。每當我站在前面提出一個新的構想時，我很快就贏得人們的支持。把你做得最好的事情推銷出去，並且設法找到與它一致的工作，而且這份工作是你所熟知的
工作的一部分。詢問面試官，你的技能是否對最近的某個項目有所幫助。設法讓面試官相信你所能提供的確實是該公司、該工作和該行業所需求的。
Q:What aspects of this job do you feel most confidentabout?
A:I believe that I can engage an audience really effectively.When I get up in front of a room to present a new idea，I can usually get people on my side rather quickly.
問：從事這份工作，你最擔心的是什麼？
答：我的臨床經驗給了我能勝任這份工作的自信。除了我從沒正式管理過一家診所這個事實外，我擔心那些後勤人員是否能有效地回答來電。要從熱線電話中獲取你想要的結果，員工必須能有效地接聽電話並回答有關問題。
你可以扭轉問題，反問面試官他是否擔心你的資歷。然後化解那些顧慮並表達你的自信，那就是你的技能是最適合該職位要求的，你的興趣正與該職位相一致。提供證據來消除面試官所有的顧慮。
Q:What concerns you most about performing this job?
A:My clinical experience gives me confidence that I can perform the job.Other than the fact that Ive not formally managed
an outpatient clinic,I『m worried about whether the support staff is readily available to answer the phones.To get the results you want with your hot line,staff will have to be available at all times to answer questions about our services.
問：你能提供哪些和這份工作最緊密相關的技能？
答：我的工程學學歷使我邏輯思維能力較強，我知道這種能力在估計顧客的需要時是很有用的。我的學歷同樣有助於諮詢公司，幫它們把業務推銷給那些聘任了很多工程師的製造商。
你的回答應與：「關於這份工作你最感興趣的是什麼？」這個問題所準備的答案相似。用例子來支持與你履歷最密切相關的信息。
Q:What skills do you offer that are most relevant to this job?
A:My engineering background gives me a logical problemsolving ability that I know will be useful in assessing client needs.That background will also help your consulting firm sell business to manufacturers who themselves employ many engineers.
問：就你的履歷表來看，與這份工作相關的你的缺點是什麼？
答：您最擔心的是什麼？如果您擔心的是我為無利可圖的機構工作的誠意，那您聽了關於我的家庭為慈善事業奮鬥的敘述後，會對我的動機感到放心。
在這裡最好的方法是把問題轉向，讓面試官透露他所認為的你的缺點是什麼。然後借這個機會改變面試官的主意。仍然給出具體的例子來證明你適合這個職位的能力。
Q:Considering your own resume,what are yourweaknesses in relation to this job?
A:What are you most concerned about?If youreworried about my sincerity in working for a nonprofit organization,I hope that my discussion about my familys philanthropic efforts will make you more comfortable with my motives.
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工作協調能力第二部分(8～14問) 問：在你的上一份工作里，現實與你的期望有何差距？
答：最難預見的事就是，公司的其他部門如何看待我在市場研究部門的工作。遺憾的是，我發現許多機構寧願向外面尋求專業的研究服務，這就是我決定與你們公司聯繫的緣故。
面試官試圖斷定，求職者在過去的工作中是否能客觀考慮他對工作的適應能力。如果在很大程度上，你對這些事情都能作出好的判斷，那麼你很可能為了這份工作已細心地審查了你自己。面試官還想確定含混不清的事情不會在這份工作中重現。
Q:How did the realities differ from your expectations in your last job?
A:The hardest thing to foresee was how other departments within the company would view my marketresearch departments work.Unfortunately,I found that many groups prefer to go outside for specialized research services,and that『s really the reason I decided to contact your firm.
問：你怎樣充實你目前從事的（或最近的）工作？
答：假如我決定呆在我目前的工作崗位上，我會自願地負責通訊方面工作，設法使我們所有的辦公室和互聯網相連或聯繫上別的信息資源。
不要過細描述消極的事，描述你如何提高工作質量，使你的技能增加，從而敬崗樂業。別讓面試官有這種印象，那就是假如你有什麼不滿意，你就不再對一項解決方案或一個計劃的改進起作用。結束面談時應側重講下一份工作中你要追求的，你的回答應和該職位所提出的要求緊密聯繫。
Q:How would you enrich your current (or most recent)job?
A:If I decide to stay with my current job,Im going to volunteer to be on the communications task force,which is trying to get all of our offices linked to the Internet and other resources
問：做這份工作，你能隨時出差嗎？
答：如果受到充分的重視，我可以在任何需要的時候出差。就目前而言，我通常是每月出差一次。
你的回答要和你正在申請的職位的要求一致，要反映出你對該工作和時間要求的真正理解。假如你對此不明確，可詢問工作的規律性，並表示願意定期地延長工作的時間。
Q:Would you be able to travel as necessary to perform the job?
A:If I have adequate notice,I can arrange to be available for travel at almost any time of the year.As it is,I usually travel about once a month for my current job.
問：為什麼對於一個有著你這樣條件的人來說，這是一份特別好的工作？
答：您剛才告訴我本職位的前一位職員做得非常出色，我自信在電子製表和數據統計上我有同樣的技能。同樣我會和你的審計組配合得很好，因為我來自那種環境，並且知道客戶做什麼使協商關係更富有成效。
在這裡，最好的回答是用對比方式，描述一下你最近的工作里的經歷和成果。
Q:Why is this a particularly good job for someone with your qualifications?
A:Based on what youve told me about the last person who excelled in this job,I『m confident that Ive the same skills in spreadsheet analysis and statistics.I『d also work well with your audit team,because I come from that kind of environment and know what a client can do to make the consulting relationship more productive.
問：什麼是你最有效率或最理想的工作環境？
答：我喜歡每天清晨至少用一個小時準備一天的工作，這段時間內不受任何干擾，我通常在早上7點左右開始工作。此外，我喜歡有開放式的辦公室，喜歡常有信息反饋，喜歡做什麼事情都充滿活力。同樣，別人忙忙碌碌地工作，也有助於我更高效率地工作。
面試官想知道求職者的工作環境對他的工作帶來的影響。你對這個職位、部門的硬體設施，以及特定工作隊伍的態度適應得如何？強調你在各種環境下的工作能力，以及你在不怎麼理想的工作環境中如何通過努力提高了效率。
Q:Whats your most productive or ideal work setting?
A:I like having at least one hour of uninterrupted time in the early morning to plan my day.I usually start around 7 A.M.Otherwise,I enjoy an office with open doors,constant feedback,and lots of energy and activity.It helps me work more productively when I sense how busy everyone else is,too.
問：日常工作中，你喜歡固定的工作模式還是多變的工作模式？
答：我喜歡工作多變且富有挑戰性，這就是我經常請求從事艱巨任務的原因。我們前兩次商討的那兩個方案就是我自行要求的，我不會讓自己空虛無聊的。
你的回答要與工作的要求相符。描述既能保持你的興緻，從而學到新東西，又不會讓你厭煩的環境。
Q:Do you prefer continuity in structure or frequent change in your daily work?
A:I enjoy change and challenge,which is why I frequently ask for the tough assignments.The last two projects we discussed were ones that I asked for.I don『t allow myself to get bored.
問：有效的時間管理已成為提高生產力的一個必不可少的因素。舉例子說明你學會並應用到工作上的時間管理技術。
答：我會定期使用日程安排軟體，它能有效地幫我安排好每日、每周、每月或者每年的工作。它還有計劃表的特點和提示選擇功能，有助於在限定的時間內及時完成任務。一般來說，我總是朝著目標奮鬥而且非常自覺。我喜歡每次用一定的時間和精力制定一份計劃方案。我已發現這種方法有助於節省時間，這樣使我能夠實施我的新方案，並最終為部門節省了時間和金錢。
回答這個問題時，談談你在工作中應用過的能節省時間和資源的分配時間的技巧。在這種公關領域裡，時間是很珍貴的，面試官想看看你是不是一個珍惜時間的人。試舉一個例子說明你是如何因為合理安排時間而提高生產力的。
Q:Time management has become a necessary factor in productivity. Give an example of a timemanagement skill youve learned and applied at work.A:I regularly use scheduling software, which helps me effectively plan for the day, week, month, or year.
It also has a todolist feature and an alarm option,which is helpful for meeting timely deadlines. In general, though, I『m very goal oriented and selfdisciplined.I like to focus clearly on one project at a time for a set amount of hours. In
the past Ive found that this has helped me save time, which in turn has given me the opportunity to implement new rocedures that have ultimately saved the department time and money.
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個性與社會協調能力第一部分(1～5問) 問：你的朋友會告訴我有關你的一些什麼事情？
答：我的朋友會告訴你，我走得比別人快，吃得比別人多，工作得比別人晚，且除了計劃內的事情外，我還擠時間與朋友在一起。我確信做很多事情都需要有熱忱。
說說你在工作中自然體現出來的個性的各個方面。
Q:What would your friends tell me about you?
A:My friends would tell you that I move faster than most people,eat more than most people,work later than most people,and
still manage to spend time with friends despite my schedule.I believe in doing lots of things with gusto.
問：說說你和以前幾位上司的關係。
答：我的幾位上司會告訴你，我是他們出色的助理，我和三位上司在一起時，我們之間是良師益友，雖然智慧和專業水準是他們強，但在關於客戶問題的決策上我總是能幫他們一把。
面試官感興趣的是，適合這個職位的求職者和其上司在一起時是否會相處得愉快。當你講述每一位以前的上司時，面試官最有可能拿他自己與你的上司作心理上的比較。面試官必須確信他已發現了你的工作關係中的任何特殊之處，你不會和新上司鬧翻。要誠實，但不能有反面例子。
強調哪種類型的上司和你合作得愉快。
Q:Tell me about your relationship with your previousbosses.
A:My bosses would tell you that I『ve often acted as a sounding board for them.With all three of my bosses,we『ve mentored ach other,although the obvious balance of wisdom and expertise was theirs.I was always helpful to them in their decisions about customer problems.
問：描述你和同事之間的工作關係。
答：他們或許會告訴你，從來沒有什麼事讓我感到驚慌失措，或者成為我的絆腳石。在他們遇到困難時，例如我們討論承包商那件事時，我作
為指導者確實很在行。我這個人忠實又可靠。
你喜歡與哪種類型的人一起工作？公司的客戶對你有什麼樣的反應？從你的回答中，面試官確信有關你工作個性中的任何令人驚奇的事都逃不
過他的眼。舉例說明你如何幹勁十足，當需要時你知道怎樣去尋求幫助，以及你對集體業績的關心。
Q:Describe your working relationship with your colleagues.
A:Theyd probably tell you that nothing ever shocks me or sets me back too much,and that Im really an asset as an adviser
when they suffer a roadblock,as in the case we discussed about the contractor.Im constant and dependable.
問：描述你的職業形象背後的個性。
答：我經常嘲笑自己的缺點。我言辭辛辣並在很多情況下都是直言不諱的，但我又給辦公室帶來了幽默。我認為這為我們的工作環境提供了和
諧、溫暖的氛圍。這個問題與「你的朋友會告訴我關於你的什麼事？」類似。側重在你的個性是如何反映你的工作技能或興趣的。
Q:Describe your personality beneath the professional image.
A:I laugh a lot at my own shortcomings.I see irony in most things and Im outspoken,but I bring a sense of humor to any
ffice.I think it provides a nice balance of warmth in a work setting.
問：什麼樣的環境使你能特別高效率的工作？
答：儘管在大多數環境中我都能很有效率，我還是喜歡那種自覺管理自己的工作環境。我喜歡有目標並要能為達到這個目標而設計。為了實現
目標，我靠的是請教和尋找易於接受新事物的人，所以，對我來說在工作隊伍中合作與接納是很重要的。
突出你在各種不同類型的環境中的應變能力與工作能力。你的回答不要羅列一大堆的要求（如私人辦公室、毫無干擾的工作環境等），否則面
試官的結論會是：你是個難以滿足的人。
Q:What environments allow you to be especially effective?
A:Although I can work effectively in most environments,I prefer environments where people are their own bosses,within eason.I
like to have a goal but be able to draw my own map to get there.To accomplish goals,I rely on asking questions and finding
people receptive,so cooperation and access are important to me in a work group.
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個性與社會協調能力第二部分(6～10問) 問：描述一個對你來說是沒有效率的工作環境。
答：當某人提出一個確切的建議說我的一個目標該如何實現時，我做得就不是非常好。因為那就意味著不允許我有任何的自由去對我自己的風格作出調整，只有當我可以描繪自己的藍圖時，我才能做得好。這個問題是「什麼樣的環境讓你的工作特別有效率？」的反面問法。側重在你
比較喜歡或能提高你的工作效率的環境。
Q:Describe an environment that is ineffective for you.
A:I dont do terribly well when someone has an exact idea of how one of my goals should be accomplished.That doesn『t allow any latitude to make adjustments to suit my own style.I do well when I can draw my own map.
問：什麼樣的環境能激勵你？
答：我確實很喜歡從事工程，從中能獲得真正的進步——例如，在JIT工程中，我們在物資耗費上每月節省1萬多美元。
面試官想更清楚地觀察哪種工作能激勵你。這個問題是沒有正確答案的，不過你的回答至少應該和你正在申請的工作有幾分相符。例如，假如你正面試的是一項枯燥和反覆性的工作，如，數據記錄或裝配線這類工作，你就不該說高創造型的工作最能激發你。
Q:What situations excite and motivate you?
A:I really enjoy working on any reengineering project where a true improvement results，for example,the JIT project in hich we saved more than ten thousand dollars per month in inventory costs.
問：你的上一位老闆如何形容你的工作習慣和職業道德？
答：讓我這麼說吧，由於我付出了更多額外的努力去處理與一位顧客的關係，我因此獲得了部門發給的一筆津貼。這位顧客以取消賬戶相要挾，我介入這件事並設法改進某些制度，儘管這得讓我花上整個周末去工作。
你認為你目前的或上一位僱主會再次僱用你嗎？你的工作夠完善嗎？你可靠嗎？你值得信賴嗎？舉出一些有關你的可靠、你的奉獻和有合作誠意的例子。
Q:How would your last employer describe your work habits and ethics?
A:Let me put it this way:I received an MVP award from my division for the extra efforts I put into one of our customer elationships.
The customer had threatened to pull the account,so I stepped in and debugged the system,even though it required me to work through a holiday weekend.
問：你覺得你的公司對待自己的員工如何？
答：近年來，管理部門實際上已經為優秀的員工做了很多。但是，當員工們為公司做出犧牲但卻得到極少回報時，公司的努力又激起了過去的混亂。我們花大量的金錢在人力資源上，設法消除橫在免稅員工和非免稅員工之間的屏障。假如「公司」是管理部門，管理部門正有意識地努力修補漏洞，從而公平對待員工。
主考官想看看你能否在忠於管理部門和對員工的關心之間走出一條滿意的路線，儘管這個問題沒有正確的答案，但你應當盡量避免對任何一方的偏袒並儘可能客觀地談論你所在公司對員工的態度和方法。隨時準備給出一些反映你的公司對待員工的觀點的例子。
Q:How do you feel your company treats its employees?
A:In recent years,management has really been dedicated to having a satisfied workforce.Their efforts,however,often rekindleast upheavals,when employees made sacrifices for the company and received little in return.In human resources we spend a lot of money trying to break down the walls between exempt and nonexempt employees.If「the company」is management,I would have to say management is making a conscious effort to mend fences and to do right by our employees.
問：你的顧客和客戶喜歡和你一塊工作嗎？
答：我的客戶很穩定，因此我認為三四年來顧客是很滿意與我一起工作的。在廣告部門中那是很不平常的事情。他們知道完全可以靠我去處理他們的生意，就像讓我處理自己的生意一樣。
公司的客戶對你的反應好不好？你可以從一位顧客的身上給出具體的反饋信息嗎？有多少客戶是你的回頭客？為什麼你相信你留住了他們的生意？
Q:Did your customers or clients enjoy working with you?
A:My client base changed very little,except that billings increased,so I think thats evidence the clients were satisfied enough to stay with me for more than three years.Thats particularly unusual in the adagency business,too.They simply knew they could count on me to treat their businss as if it were my own.
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個性與社會協調能力第三部分(11～15問) 問：在部門，你如何與同事做到相得益彰？
答：我喜歡一個人人都獨立思考的、但必要時又能相互幫助的工作環境。我作為我們辦公室的電腦檢修員，在複核重要備忘錄時，我常請求他人的幫助。我相信互相幫助是有益的。
描述你的個性、技術或上述兩者是如何有助於公司的發展和完善的。什麼類型的人喜歡跟你工作，並一干就是幾個小時？公司的顧客或客
戶對你作怎樣的評價？使面試官確信你的工作個性不會出意外問題。
Q:How will you complement this department?
A:I enjoy an environment in which people bounce ideas off each other and have the flexibility to ask for help when they need it.Im usually a great troubleshooter for PC problems in my office,and Im often going to ask for help proofreading important memos.I believe in giveandtake.
問：你會選擇什麼人做你的證明人？為什麼？
答：我會找前任老闆、一個夥伴或一位顧客來做我的證明人，說明我是個成熟的人，且在日常生活中與所有重要的同事們都能相處得很好。
面試官在尋找一個邏輯思維較強的人。例如：一個以前做過推銷員的人很可能就會找一個以前也曾是推銷員的人來做自己的證明人。描述你期望你的證明人，包括不同年齡層次的人，一個同事或來自大學的老教授會說些什麼。
Q:Whom did you choose as your references,and why?
A:I selected a former boss,a peer,and a customer as references,to demonstrate that I『m a pretty wellrounded person and get along with all the important work associates in my life.
問：我們可否與你所有的證明人聯繫？
答：我希望你們確定聘用我之後再與我的上司聯繫。這樣，我才有機會親自告訴她我要換工作。當然，我知道您必須確認我的申請情況是否屬實。這是設計來保護你的問題。假如你現在的僱主還不知道你正在尋找新的工作（情況通常如此），你可以要求面試官，只有在你獲得該職位後，才能與你目前的老闆聯繫。
Q:Can we call all of your references?
A:Id prefer that you call my current boss only after you『ve made me a firm offer of employment and Ive had a chance to tell her myself that I『m changing jobs.Then,of course,I understand your need to verify that my application was accurate.
問：告訴我你從最近讀的書中學到什麼。
答：我喜歡讀人物傳記，尤其是那些生活在不同時代人的傳記。最近，我讀了丘吉爾的傳記，這本書教會了我很多領導的價值和重重壓力下獲得的良好的公共關係。
面試官想知道求職者是否與公司的其他人有著共同的興趣。你利用業餘時間有效、輕鬆地學習新的東西嗎？你生性對什麼好奇？
Q:Tell me what you learned from a recent book.
A:I enjoy reading biographies,especially of people who lived in a different era.
I recently read Churchills biography,which taught me a lot about the value of leadership and good PR under times of stress.
問：告訴我，你曾真正喜歡的一個工作組。
答：我的工作組是我們新產品投產部里最默契的一組。在產品投放的前一天，我們捲起袖子幫著打包，把產品裝運到銷售部。雖然這是行政管理部門的任務，但是必須要完成，這正是我們檢查我們的好產品的時候。這個問題是「描述一下你與同事的工作關係」和「你的顧客和客戶都喜歡和你一起工作嗎」這兩個問題的結合。表現一下你與別人很好地合作的能力和建立一種穩定的、可持續的工作關係的能力。
Q:Tell me about a work group you really enjoyed.
A:My group in our newproductlaunch department really meshed.
When one of us was approaching the final day before a launch,we all rolled up our sleeves and helped put press packets ogether or whatever else was the last item to be shipped to the sales force.Although it was an administrative task,it had to be done,and it was a good time for us all to speculate on the success of the product and any major concerns.
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個性與社會協調能力第四部分(16～19問) 問：請舉出你幫助一位同事的例子。
答：我曾幫助一位同事理解調查方法，以便他能寫一份報告。因為他從未學過調查課程，所以不懂怎樣去組織問題。
展示一下你樂於助人的一面。描述因你客觀的忠告或特定的專業知識，使你的同事和部門獲得積極成果的例子。
Q:Describe a time when you had to assist a coworker.
A:I once helped an associate understand survey methodology in order to write a report.He had never taken a research course and didn『t know how to structure questions.
問：你是單獨工作效率高還是小組工作時效率高？
答：我需要一些個人時間去做計劃，但我喜歡周圍的人的活動和他們的聲音，並和他們分享見解。我想，大多數作家需要完善，因為我們偶爾都會遇到寫作上的困難。
面試官在尋找一個能在有干擾的環境下工作的人。誠實地進行交流，表明你是一個靈活的、易於適應環境的職員。
Q:Are you most productive working alone or in a group?
A:I need some private time for planning,but otherwise I like the activity and noise of people around me and the ability to hare ideas.I think most writers need reinforcement,because we all get writers block occasionally.
問：告訴我使你難以保持客觀的情形。
答：我曾為我們的圖書館研究一種新的在線資源，但最後我的經理卻決定撤銷資金。我感到沮喪，因為我為該產品激動，就像賣主那樣，我告
訴了許多人可以擁有這種資源。但我明白改變預算的必要性，並且在當時此事不是我說了算的。在這裡，一個明顯的例子就是你已在一個項目上花了很多時間，而得到的結果就是取消該項目，或你可能發現該項目從戰略上講，並沒有你期望中的那麼出色。你是否能夠重新調整你的思維做一些從長遠來看是最好的事情。
Q:Tell me about a situation in which it was difficult to remain objective.
A:Id researched a new online source for our library,and my manager decided to pull funding at the last minute.It was ustrating for me because I『d gotten excited about the product,liked the vendor,and had even told some people to count on having the resource.But I understand the need to revise budgets,and the matter was out of my control at the time.
問：你現在的老闆想改變你的什麼工作習慣？
答：我習慣早上工作，而我的老闆卻是個夜貓子。我喜歡提前至少一小時到辦公室，通常是7點左右，一到辦公室就開始工作，而我的老闆喜歡 9點以後來辦公室，一就到晚上。所以我想知道她要改變我的一項習慣，很可能是要我也變成個夜貓子，以便她想工作的時候我也在場。
面試官想知道你是如何與你將來的老闆和同事合作的，同時他們還想確信，他們已發現了你與人合作方式里的所有與眾不同之處。回答該問題，一個好方法就是指出彼此之間輕微的愛好差別。或者你可以有選擇地談談你跟老闆經過共同努力改善了的缺點。
Q:What might your current boss want to change about your work habits?
A:Im a morning person and shes a night owl. I like to come into the office at least an hour early,usually by seven,to get a jump start on my work. My boss likes to come in after nine and work late into the evening. So I think if she could change
one thing about me,shed probably make me into a night owl,too,so that Id be available during many of the same hours she likes to work.
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管理模式與人際技巧第一部分(1～5問) 問：談談你所認識的卓有成就的經理、管理者，或其他處於領導位置的人。
答：我曾碰到過一位非常優秀的教授，在他給我們上新課之前，總會複習上一課的重點。他細心地觀察我們的反應，我們一旦有疑惑，他就會重複所講的內容。有時他會問些反饋性的問題「你們還有什麼困難嗎？」，他從來不作太多的假設，也不會讓我們因為未能迅速掌握一個概念就覺得自己很愚蠢。
請談談一個管理者的管理模式和人際技巧。重點在建設性上，那就是他是如何工作的，而不在於他做什麼類型的工作。他是如何能夠取得如此驕人的成就並能得到你的讚許的？
Q:Tell me about an effective manager,supervisor,or other person in a leading role youve known.
A:The best professor I ever had always reviewed me most important points from our last class before he moved on to new material.He also watched our faces carefully and repeated information whenever he saw a blank stare.Sometimes he would just ask for feedback by saying,「What are you having difficulty with?」He never assumed too much or made us feel dumb for not grasping a concept quickly.
問：你認為哪種類型的管理模式是有成效的？
答：有些人充當教練而不是專家，我總能從他們身上學到有價值的東西。當別人有問題向我請教時，我會儘力提供幫助，就如和他一塊分析推理一樣，在幫助他時我也在學習，但我從來不給對方答案，我想幫他樹立獨立解決問題的信心更重要。這個問題與「講講你所認識的卓有成效的經理或管理者」很相似，舉一個你個人或眾所周知的領導人卓有成效的領導的例子。為什麼該領導能有這麼大的成就？談談你自己的管理模式和你與同事和領導之間的人際關係，並且談談你如何從你所欽佩的領導人身上學到好的習慣。
Q:What type of management style do you think is effective?
A:Ive always learned well from people who act as coaches rather than experts.When someone comes to me with a problem,I try to act as if I『m reasoning through the problem with the person,learning as I go.I never just give an answer.I want employees to develop confidence in creating answers for themselves.
問：描述一下你個人的管理方式。
答：我重複別人告訴我的東西，但我用一種有助於他們獨立發現問題和找到答案的方式重新歸納它們。有時，我只是不斷地提問，直到他們找到解決方法為止。這種方法，是我從一位成功從事審訊工作的律師朋友那裡學來的。
談你的管理方式和你與同事、領導之間的人際技巧。談談你是如何從所敬佩的領導人身上學到好的習慣。
Q:Describe your personal management style.
A:I repeat what someone has told me,but I reorganize the information in a way that helps them see the problem or answer themselves.Sometimes I just ask questions until they see a clear solution.I learned this from watching a friend who『s a ccessful trial lawyer.
問：你覺得你跟哪一類型的人一起工作能使工作最有成效？
答：我傾向於和有自信並且性格直率的人一起工作，與懦弱的人一起相處則較難，因為我工作節奏快且處事果斷。
重點談積極的方面，你是哪種類型的上司、員工和同事？請記住，面試官想知道你如何與公司的其他人處得好，而不是公司里別的員工如何適應你。
Q:What type of people do you work with most effectively?A:I tend to work well with people who are confident and straightforward.Its more difficult for me to be around timid eople,because I move quickly and am decisive.
問：同事給你印象最深的是什麼？
答：我敬佩性格好、誠實而且正直的人，並能與他們合作得很好。我認為，自信和熱情在任何工作環境里都起積極的作用。
僱主想知道你的人際關係技巧怎麼樣。更可能的就是，你不但要跟你所在的部門的人交往，更要與公司的其他人交往。顯現出你能在這方面表現出色。
Q:What things impress you in colleagues?
A:I admire and work best with people who are of good character and have integrity.I also think confidence and enthusiasm is positive in any business environment.
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管理模式與人際技巧第二部分(6～10問) 問：你的上司所做的事情有哪些是你不喜歡的？
答：我惟獨不喜歡的一件事就是當著大家的面詢問反饋信息，我願意私下聽取正反兩面的反饋，以使我有時間且不受任何干擾地對該問題進行思考和作出反應。我相信這是提高學識或改變將來的行為的公平做法。
介紹一下你從困境中學到的積極經驗，儘可能地避免對前任老闆或經理進行批評。
Q:What are some of the things your supervisor did that you disliked?
A:The only thing I really dont like is to get feedback in front of others.I want to hear good or bad feedback in private,so that I have time to think and react to the issue without other distractions.I believe thats the fair way to improve earning or to change future behavior.
問：你如何組織和安排那些重點項目？
答：我會事先集體討論，假定最好、最糟糕和最可能出現的情形。接著我會擬定一個比較切實可行的時間表。我發現在計劃執行中最好和最壞的一面都會同時出現，當這些問題出現時，我就能容易地調整我的計劃，因為我已經想像到會發生什麼事情和我該如何作出反應。
告訴面試官，你在完成複雜任務的一般方法上的一個好主意。你可以從以下方面著手：你如何安排時間、設置時間下限、任務輕重緩急的排序、分派任務和決定你該做什麼。
Q:How do you organize and plan for major projects?
A:I love to brainstorm a best,worst,and most likely scenario.Then I set a timetable thats realistic.What I usually find is that some combination of my best and worst cases evolves;I can adjust my schedule easily as these things unfold because Ive already visualized what could happen and how Id react.
問：描述一下你在巨大壓力下工作的一次經歷。
答：在連續不斷地工作了兩個星期後，我還得完成最後的1/4的工作。
打進打出的電話多得令人難以置信，因為我不能隨身帶著辦公文件。很幸運，我有個得力的秘書和不錯的文件系統。最後，我們把每件事都處理得井井有條。
回答這樣一個問題，最好的辦法就是集中在你的時間安排技巧上。舉一個有足夠細節的例子，談你面臨的嚴峻形勢及你如何輕鬆自如地解決了問題。
Q:Describe a time when youve worked under intensepressure.
A:I had to complete an endofquarter report once while I was on the road for two consecutive weeks.The amount of lephoning back and forth was incredible,because I couldnt bring my office files with me.Luckily I had a great secretary and a logical filing system,so we located everything we needed.
問：在典型的工作日，你如何安排時間？
答：我總是給予已建立起關係的顧客優先權，因為他們提供給我們更好的機遇和回報。最後一件事，是處理商業信件，尤其是內部的商業函件，這些都放在快下班或周末去做。
面試官想要一個證據來證明求職者能根據工作隊伍的需要、部門的調整及任務的性質，來對工作做出輕重緩急的安排。他還想確信你不會為了避免工作的單調而優先娛樂，從長遠來看，必要的慣例對於工作來說是很重要的。
Q:How do you manage your time on a typical day?
A:Ive always given priority to work with established clients,because they offer a better risk/return value.The last thing I do is general correspondence,especially internal correspondence,which I take care of at the end of the day or week.
問：描繪你按別人的建議行事的例子。
答：我改變了我的辦公時間，因為幾個員工都覺得除了早上，其餘時間就很難找到我。
展示你靈活的一面和你的人際關係技巧。人們樂意向你提建議嗎？他們會相信你能公平客觀地聽取他們的意見嗎？當你確實接受建議時，你會對他們表示讚賞嗎？使面試官相信你的管理方式是合理的、公正的，而且你欣賞別人的好建議。
Q:Describe a time when you acted on someones suggestion.
A:I changed my open office hours because several of my employees found it difficult to visit me except in the early mornings.
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管理模式與人際技巧第三部分(11～15問) 問：描述你在上司面前為自己的見解辯護的一次經歷。
答：我說服上司改變公關公司。我確信以芝加哥為基地的公司不能滿足我們在西海岸的利益，通過向上司展示客源統計變化後，我說服了他。
這與描述「你按他人的建議行事的經歷」是相對立的。你能提出有建設性的建議並且讓他人明白你的想法嗎？請舉出具體的例子來說明。
Q:Tell me about a time when you had to defend an idea to your boss.
A:Once I had to convince my boss to change PR firms.I really believed that our interests on the West Coast werent being met by our Chicagobased firm.I was able to convince him after showing him the demographic shift in our customer base.
問：你想改變你的管理形式的哪些方面？
答：別人向我徵求意見時，我常常控制著自己不把答案直接告訴別人。我認為使別人學會如何解決問題更為重要。我越來越善於教導別人並提出問題，但我從不告訴別人該怎麼做。
談談你正在努力改進的管理方式的一個方面。告訴面試官你採取的步驟，並給出證據來說明你取得的進步。
Q:What aspect of your management style would you like to change?
A:Ive been working on holding back the urge to tell people the answers when they ask for advice.I think its more mportant to teach people how to solve their own problems.Ive gotten better at coaching and presenting questions and feedback without telling people what to do.
問：你有沒有感到上司及同事對你的排斥？
答：我必須說明一下為何我曾認為黑白色調更切合保險小冊子的內容。最初，辦公室里沒有人贊同這個想法，因為我們都習慣於彩色的冊子，人人都認為黑白冊子看上去顯得低檔。最後我終於說服大家，用更為巧妙的方法呈現死亡撫慰金這一大難題會更行之有效。
舉出具體例子說明你為自己的觀點辯護的例子。避開談及個性抵觸、怨恨情緒或憤怒的爭吵。你如何令別人理解你的觀點？結果如何？一定要以積極的語氣結束談話。
Q:Have you ever felt defensive around your boss or peers?
A:I had to explain once why I thought a blackandwhite brochure was more suitable for the content of an insuranceproduct brochure.No one in my office liked the idea initially,because we were all used to color brochures,and everybody felt that black and white looked cheap.Eventually I convinced them that a more subtle approach would work better to present information about a difficult topicdeath benefits.
問：談談影響你管理風格的一次學習經歷。
答：我早期在銀行工作時，給一位副執行主席發信，但忘記給在他手下做事的兩位副行政主席發副本。其中一位斷定我有意作梗。從那以後，我對關鍵環節非常小心。
把你的回答內容稍作改變，用以回應這個問題：「談談你最不喜歡的經理或監督員」。在此描述一次正面或反面的使你獲得有效管理經驗的教訓，或者描述一位經理讓你做你認為難以實現的事情的手段，他是如何激發你的？
Q:Tell me about a learning experience that affected your management style.
A:Early in my job at the bank，I wrote a letter to an EVP but failed to make copies for the two AVPs who worked for him.One of them was impacted by the content of the memo and concluded that Id circumvented him on purpose.Ive really been careful about chain of command ever since.
問：你有沒有仿效過別人的管理形式？
答：我在許多方面效仿我的第一位上司。我在桌上為每個工作成員準備了一個文件袋。他們可把便條、想法、要我檢查的工作或其他東西放在那兒，我就用這些材料來處理事情。這成為我們大家溝通的另一種形式。那麼，當我們坐下來談論時，要解決的問題都在手頭上了。
你應該描述一位自己認識的上司，用積極的方式激發你去達到超出你自己目標的要求。詳細說明他是如何實現這種做法的。
Q:Have you patterned your management style after someone in particular?
A:Ive emulated my first boss in many ways.I keep a file for each member of my staff on my desk.They can throw notes,ideas,work they want me to review,or anything else in there,and I do the same with material I have for them.It『s an xtraform of communication whenever one of us gets an idea.Then,when we sit down to talk,the issues we need to cover are in one place,at our fingertips.
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管理模式與人際技巧第四部分(16～19問) 問：描述一位你敬佩的領導。
答：我一直很敬佩公司的董事長，他不是那種高高在上的人，他不佔用特殊的車位或餐位，他給人的感覺就像他只是團體里的一員而已。舉例說明你認為能幹的領導，這個例子可以是個人認同的，也可以是大眾認同的。為何你相信這位領導能取得如此的成就？你從你所敬佩的領導身上學到了什麼？
Q:Describe a leader you admire.
A:Ive always admired the president of my company.He『s visible,he doesnt want a special parking place or table in the afeteria,and he gives you the feeling that hes just another member of the team.
問：你怎樣處理工作中遇到的批評意見？
答：第一次受到一個客戶的抱怨時，我發現很難把這些抱怨和我的專業報賬服務分開。那個客戶對自動櫃員機停工檢修感到不滿。我知道表示同情和理解往往能平息這種不愉快。我還認識到，沒有客戶會對每一樣事情都感到滿意，即使他們所有的經歷都是積極的。
面試官正尋找一種能表明求職者責任感和職業特性的東西。描述具體的一項工作計劃或習慣曾帶給你的麻煩，直到後來你勇敢地面對並克服了這些困難。或者你可以談談你是如何對工作中遇到的特別嚴厲或者無理的批評與指責做出客觀而專業的反應的。
Q:How have you handled criticism of your work?
A:The first time I had a complaint from a client, I found it difficult to keep the complaint separate from my professional service of the account. The client was upset about the downtime on ATM machines. I learned that showing empathy usually calms an unpleasant situation; I also learned that no client is going to be happy with everything, even if that client『s overall experience is positive.
問：告訴我你最近一次說錯話的情形？
答：我告訴我的朋友麗莎，我不會再參加年鑒俱樂部的聚會，因為我覺得編輯根本就是個白痴。後來我發現編輯居然是她的堂兄，我立刻向她道歉，並問她為什麼在我說這蠢話時沒有作聲。幸好，我和她直到現在還是朋友。
每個人都會犯錯，能認識錯誤是很重要的。面試官想了解你是不是具有是非感，還有你會採取什麼措施去彌補過錯。別人對你、你的公司或者你的客戶留下一個壞的印象，這會給你的公司帶來很大的不利。
Q:Tell me about the last time you put your foot in your mouth.
A:I told my friend Lisa that Id no longer be attending yearbookclub meetings because I thought the editor was a complete idiot. I later found out that the editor was her cousin. As soon as I found out, I apologized and asked her why she didn『t say anything when I made that foolish comment. Luckily, she and I are still friends today.
問：告訴我，你與同事相處時遇到的問題。
答：我非常平易近人，而且易於與大部分人融洽相處。但我記得有一次，我們請了一個愛發號施令的新助手，他的態度冒犯了一位實習生。我把他叫到一旁，告訴他請求別人幫忙比命令別人去做事有效得多。不幸的是，我的意見似乎沒起多大作用。但從那以後，我們在聘用新員工時都更加小心了。
免討論與個性抵觸的問題，而應把重點放在你與你的同事的職業道德的不同之處，又或者把重點放在面試官有可能強調的其他方面。例如：你可以談談某些人追求完美的標準沒有你那麼高。
Q:Tell me about a problem youve had getting along with a work associate.
A:Im pretty easygoing and tend to get along with most people. But I remember one time when we brought in a new associate who was very bossyto the point where he offended one of our interns with his attitude. I actually pulled him aside and told him that I found it more productive to ask people for help than to give orders. Unfortunately, my advice didnt seem to help much, but we were more careful when we hired new staff after that.
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解決問題的能力第一部分(1～5問) 問：你的專業技能如何成為你寶貴的財富？
答：儘管我從未想過要當作家或出版商，但我在市場推广部的大量工作都要靠良好的寫作技巧和富有創意的設計才能。大學時在報社的兼職工作讓我學會許多出版方面的知識，如何排版和如何寫最有影響力的短句等技巧。市場推廣方面的工作使我必須向圖形設計師說明我的目標，以避免大量的複查工作。
描述你如何用專業技能解決問題。舉個具體的例子，說明相同的技能怎樣才能在不同情況或在你負責的工作中變得實用。如果你被聘用，在什麼樣的環境下你會發揮得最好。
Q:How have your technical skills been an asset?
A:Although I never planned on a career as a writer or publisher,much of my job in marketing has depended on good writing and creative layout skills.My parttime college job with a newspaper taught me a lot about desktop publishing,how to position something on a page effectively,and how to write short sentences with maximum impact.In all of my marketing jobs,Ive been able to explain my goals clearly to graphic designers,which has helped me avoid costly design revisions.
問：描述你運用專業技能解決問題的情形。
答：在運送部件到達目的地時總是出現裂痕。我用原料學方面的知識判斷這與航運期間的存放溫度有關，儘管我們的儀器都安全地存放在兩端封閉的地方，但在到達目的地之前，儀器要放在無空調設備的船艙里30個小時。現在我們用另一家航運公司運送貨物，我們用貼在貨物上的標籤顯示極高或極低溫度都是不允許的。
迅速向面試官說明問題，然後集中在你的專業技能如何幫你解決問題。你採取了什麼行動?取得什麼效果？
Q:Describe a situation in which youve applied technical skills to solve a problem.
A:One of our components kept arriving at distribution points with stress cracks.My materialsscience background helped me to diagnose the problem as one of storage temperature during shipping.Although our equipment was safely stored at both end points,it had been sitting in unairconditioned cargo space for up to thirty hours before reaching its destination. We『re now using a different shipping company,and we『ve improved our labeling on large shipments to reflect the users warning about temperature extremes.
問：你的專業技巧和其他技巧結合起來如何能提高工作效率？
答：良好的經濟學知識和電腦銷售經驗，為我提供了綜合的技能並使我能在電腦行業方面從事金融調查工作。我的大部分熟人和他們的興趣都與高新科技有關，因此很自然我有好奇心，而這有助我與行業的變革同步前進。
這個問題給你一次推銷你自己的機會，即為何你獨特的複合技能奏效？舉出一兩個例子說明你常被要求去處理的事項。
Q:How do your technical skills,combined with other skills,add to your effectiveness on the job?
A:My strong economics background,along with my computersales experience,provide a balanced set of skills to perform financial research on the computer industry.
Most of my contacts and hobbies are also related to high tech,so I offer a natural curiosity that helps me stay abreast of changes in the industry.
問：描述你如何運用解決問題的步驟。
答：一次我們接待了幾個客人，他們被安排在地區周圍免費的酒店住宿。我建議成立一個電腦小組建立一個預告系統，顧客的名字與先前的不滿記錄或免費服務相對應。現在，當顧客登記入住時，我們輸入名字，就馬上知道這個顧客在我們的任意一家酒店中有過不愉快的經歷。我們小心地對待這位顧客，承認我們意識到問題所在，並承諾儘可能地向他們提供完美的服務。這一做法既預防了那些想欺詐的顧客，又告誡了我們職員要特別小心對待那些再次光顧我們酒店的顧客。我們酒店的滿意率提升了，欺詐事例減少了。
向面試官說明你如何一步步解決問題，如何做到圓滿的成功。你用什麼措施或準則來控制解決問題的步驟？結果如何？
Q:Describe how youve used a problemsolving process.
A:We once had several customers who『d arranged numerous free hotel stays around the country using our 100 percent atisfaction guarantee.I suggested leading a PC task force to set up a warning system that flags any guest name corresponding to a revious reported complaint or free service.Now when a guest checks in and we type in a name,we know immediately that the person has had an unpleasant experience at one of our hotels.We proactively approach the guest,acknowledge were aware of the problem,and offer our commitment to do everything possible to provide them with impeccable service.This practice warns the potentially fraudulent guest;at the same time,it warns our staff to be especially careful with any guest whos giving our hotel a second chance.Our satisfaction rate has improved,and fraudulent cases have decreased.
問：你怎樣著手處理問題？
答：當要處理問題的時候，我通常會儘可能把所想到問題的原因寫下來。
然後找出原因之間的關係，以此來歸納主要問題的共同特徵。通常，研究完這些問題後，真正的原因就顯而易見了。
面試官除了想知道你取得的成果外，還想知道你解決問題所用的邏輯。你辦事果斷嗎？你如何縮小選擇範圍來作出抉擇？別人如何評價你的推理技巧？他們會用什麼樣的例子來說明你具備有效的決策方式呢？
Q:How do you usually go about solving a problem?
A:When I need to solve a problem,I generally start by writing down as many ideas as I can think of about possible causes.Next I look for relationships among causes so I can group together symptoms of bigger problems.Usually,after I study these groups of problems,the real cause becomes readily apparent.
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解決問題的能力第二部分(6～10問) 問：你如何衡量你工作中的成功？
答：我憑顧客的反映來衡量。顧客打電話向我推薦新客戶時，我知道他們覺得與我合作愉快。但我認為拉住老客戶比贏得新客戶更令我感到滿足。人們有嘗試新公司的趨向，因為那類新公司擁有良好的聲譽或產品，但顧客再次光顧是出於他們信任已建立起的合作關係。
你要依據什麼樣的結果或證據評估工作的成功？哪類反饋或獎賞制度對你重要？面試官想證實這些要求能在工作中得到滿足。
Q:How do you measure the success of your work?
A:I measure reactions of customers.When my customers call me with a referral,I know theyre happy.And I have to say that repeat business to me is more satisfying than winning a new account.People have a tendency to try a new company because of that companys reputation or product,but they come back because of the relationship theyve learned to trust.
問：你做事切合實際嗎？
答：通常我能找出潛在的問題，即使問題並不顯眼。我想起一位投資銀行家，他聽過我們的金融不動產課程，並問我們為什麼東京投資集團難以吸引當地投資。許多工商管理碩士嘗試從一系列複雜的原因去思考，但我認為這與迅速擺脫市場不利因素有關，是非流動性投資引發的問題。我是說，如果主要投資當地不動產且通貨膨脹已經使貨幣價遠高於黑市價，投資者會感到不穩定，這樣一來，結束投資就成為投資者的首選了。
向面試官舉例說明你用過的實際可行的方法。怎樣才算是簡單明了且又是最佳的解決方法？其他人忽略了明顯的問題嗎？在這個事例中，你要更多地顯示出常識性技能而非專業技能。
Q:How practical or pragmatic are you?
A:I can usually pick up on an underlying problem,even of its not too obvious.I recall an investment banker who visited our realestatefinance class and asked us what might cause the Tokyo investment community a problem in attracting local investment dollars.A number of finance M.B.A.s in the class started trying to think of some complicated set of reasons.I decided it would have to do with getting out of a bad market quickly,and that a nonliquid investment would create problems.I said investors would be unsettled if the primary investment is local real setate and inflation has caused the paper value to exaggerate the real street value.As it ended up,that was the answer he wanted.
問：你如何把握對事實和對直覺的判斷？
答：事實確實重要，但人們通常忽略了時效的影響，特別是在做市場調查時。在一次調查中，我對涉及到的價格數據感到不對頭，我懷疑顧
客是否會像調查所示的那樣花大量的金錢購買新車。因此，我們停下來並等候最後一季的價格結構。當利率攀升時，我們賣出了更多的車，而我們的對手卻只能等待。
描述你曾靠直覺來處理問題，那類問題如果按照事實或常規步驟來處理的話，將會處理得一團糟。說明你具備突破常規去解決問題的能力。
Q:How do you balance your reliance on facts with your reliance on intuition?
A:Facts are important but often neglect pointb intime influences,especially with market research.One survey that I was uncomfortable with involved pricing data that was collected just after a major presidential election.The timing caused me
to doubt that consumers would really spend as much as the survey indicated they would for new cars.So we ended up holding on to the last quarters pricing structure.We sold more cars while,as interest rates climbed,some of our competitors had expensive inventory carryover.
問：在你上一份工作中最大的困難是什麼？
答：我要讓對電腦一竅不通的老僱員接受電子郵件系統。首先，我說明了減少用紙的要求；然後，我決定建立一個臨時的電子郵件賬戶，這個系統設有每日一謎，誰要是答對了就把誰的名字記在該周的圖表上。每周圖表上有名字的職員可以到當地一家很不錯的餐館享用四人套餐。這個方法就如一個很好的設計方案一樣促使大家使用電子郵件系統。
面試官想了解應試者在他上一份工作中改進的地方。如果你被問到這類問題，不要只是抱怨而不說明解決方案。不要僅僅指出問題，更要證明你有能力提出解決方案。
Q:What was your greatest problem in your last job?
A:I had to get longtime employees with few or no computer skills to embrace a new email system.I started by explaining the need for less paper in everyones job.Then I decided to create a temporary email account with one daily riddle on the system;everyone who responded correctly got their name put in a weekly drawing.Each week for one month a person from the drawing got dinner for four at a nice local restaurant.This approach went over well as a device to get people to use the system.
問：談談你沒有預料到的問題？
答：我的上司要我解決正在執行的時間表的問題。我沒有意識到在這些問題下工作的人會把我當成敵人。當我意識到的時候，我已做了一部分基礎工作了。如果我先問一下他們的想法，我就能早一點讓他們支持我的做法。
這個問題要求你謙遜，但也使你能從這件事情得到教訓。你還明白了什麼？這次經歷如何使你的判斷力得以提高？
Q:Tell me about a problem that you failed to anticipate.
A:My boss asked me to solve an ongoing scheduling problem.I failed to realize that the person who had lived with the problem would see me as an antagonist.By the time I realized it,Id already done some of the groundwork.If I『d started by asking for the persons opinion,I would have been able to get him on my side early on.
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解決問題的能力第三部分(11～15問) 問：你解決過長期存在的問題嗎？
答：以往，我們一批一批地向顧客發傳真件，有時每小時多達10份。所以有的客戶對此感到不滿。我設置了客戶自助服務的租賃傳真機系統，這讓職員有更多時間處理傳入的文件、保存信息，直到他們能親自找到特定的顧客。
告訴面試官你在工作環境中或其他機構中所戰勝的難題。面對困難你如何克服或智勝？
結果如何？什麼促使你著手處理問題？
Q:Have you ever resolved a longstanding problem?
A:We used to batch our guests personal faxes sometimes as many as ten outgoing fax requests per hourto put less strain on our administrative staff.We had guests who werent happy about that.I arranged a lease deal on an outgoing fax machine for guest selfserve access.This freed up more time for staff,and they were able to maintain control of incoming axes,protecting incoming information until they could locate the appropriate guest in person.
問：描述一次你認為有必要作出不受歡迎決定的情形。
答：我制定規章禁止攜帶食品進入工作區，包括私人辦公室，為了安全起見，工人不能帶食物靠近昂貴的精密儀器。現在這已被遺忘了，但那段時期許多監管員對我生氣。我認為這件事很重要而且解決方法也和其他新條例一樣要堅續下去，如廢除給高級職員分配車位的做法等。到目前為止，我們還能不斷改進，使公司團結一致。
有時候重要的、長期的成果只需作出短期努力就能獲得。這樣的問題用來考察應試者對帶有長期成果的重大價值作出判斷的能力，如果你被問及這樣的問題務必給出具體的例子。
Q:Describe a time you found it necessary to make an unpopular decision.
A:I had to start a policy of no food in work areas,including private offices,because the production workers were unhappy with the inequity.For safety reasons workers couldnt have food anywhere near expensive equipment.Now its forgotten,but at the time a number of supervisors were angry at me.I thought the matter was important and that the solution was consistent with other new policies,like doing away with assigned parking spaces for highlevel employees.So far we『ve been progressive enough to keep unions out of our company.
問：談談你處理過的最難的問題。
答：我被提拔管理一個新的部門。那個部門有一位職員一開始就對我很反感。很快我知道了原因：她的好朋友剛剛從我現在做的職位離開。我當面與她談這件事；我解釋說我也曾讓友誼面臨考驗，因為我與一位朋友工作交往過於密切，我們倆甚至花業餘時間談工作。談話過後幾周，她承認她沒有想過與私人朋友工作交往過密潛在的後果。
從那以能，我們把工作關係處理得很恰當。談這樣的問題要說得簡練，重點談你採取的措施和取得的成果，要坦率，為何這樣的問題對你來說難以應付？如何保持客觀並具有專業水準？
Q:Tell me about the most difficult problem you『ve ever dealt with.
A:I was promoted to manage a new department.A coworker in that group resented me from the beginning.I soon learned that her best friend had been turned down for the position.I actually confronted her about it;I explained that I had once put a friendship to the test because Id worked too closely with someone and we found that we spent our leisure time talking about work.A few weeks after our talk,she admitted that shed never thought about the potential results of working too closely with a personal friend.Our working relationship was fine after that.
問：描述你對問題的處理不滿意的一次經歷。
答：我想起因為我們曾因沒有迅速答覆顧客而令他失望。假期中我們的生產能力滿足不了客戶提出的發送全部定貨的要求。最後那位客戶要求打折。我覺得我方應該先提出給予折扣，不應等顧客提出。如果我方先提出的話，這件事處理得會好一些。
這個問題集中在應試者的素質水平上。描述你從一個處理不好的問題中看到長期隱患的情形。你有沒有採取措施來處理這個問題？
Q:Describe a time when a problem wasnt resolved to your satisfaction.
A:I thought once that wed let a customer down by not responding quickly enough to resolve a problem;our production capacity wasnt sufficient to deliver the customers complete order during the holiday season.That customer ended up asking for a discount,and I thought we should have offered the discount first,without waiting to be asked.The sense of goodwill would have been stronger.
問：談談你在沒有規則及先例可循的情況下處理問題的經歷。
答：我所擔任的職務是最近才設置的。我用了一周時間弄清楚創設這個職位的原由。惟有這樣，為該工作設立優先權的方法才能更清楚。
沒有指導的情況下你能處理問題嗎？描述你解決問題的過程，尤其是你採取的步驟和在特定嘗試環境下使用的方法。表現出你面對挑戰的信心和意志。
Q:Tell me about a time when there was no rule or precedent to help you attack a problem.
A:I was the first employee in a newly created position.I spent the first week developing an understanding of the history that had led to creation of the position.Only then did a method for setting priorities on the job become clear.
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解決問題的能力第四部分(16～20問) 問：什麼情況下你對作出抉擇感到困難？
答：我特別不太擅長解說調查數據，我盡量與調查人員和圖書管理員溝通，我需要他們的幫助，而我也在公司副總面前鄭重地感謝他們。我們確實是同一個團隊的，而且我很謹慎，並沒有把公司在太平洋地區出版工業報告歸功於自己？
一定要坦誠，什麼樣的情況會令你難以處理？你會召集哪些人，收集哪些材料來幫助自己作出抉擇？
Q:When do you have difficulty making choices?
A:Im not particularly good at interpreting survey data.Ive really worked to get to know our research staff and librarians.I rely on them and am careful to thank them formally in front of my vice president.Were definitely a team,and I『m careful not to take credit for our industry reports,which we publish for the Pacific region of our firm.
問：描述一次機遇，這次機遇讓你覺得承擔的風險比所得的回報要高。
答：有一次，我們有機會從一家解散了的公司手中購買廉價運輸設備。儘管我們知道五年後要對分布的設備進行大檢修，但我覺得花錢購買一些五年中閑置的設備不切實際。
如果市場情報能預示在最近兩年內有新的廉價商品的話，我會抓住機會的。面試官想看到應試者樂於承擔理性的風險而不是干蠢事。舉例說明你作出反對某項計劃或抉擇的理由？如何使結果比原計劃處理得更好？
Q:Describe an opportunity in which you felt the risks far outweighed the rewards.
A:At one point we had an opportunity to purchase conveyor equipment at thirty cents on the dollar from a company that had dissolved.Although we anticipated an overhaul of our distribution facility five years down the road,I felt it was
too far into the future to spend money only to have idle capacity for a fiveyear period.If market conditions had shown more promise for new sales in the initial twoyear period,I would have gone ahead with it.
問：告訴我一個曾令你對自己的表現感到失望的項目。
答：我以前在一家製造業公司工作時，必須對所有供應商的開價（發盤）作出分析，然後把建議提交給後勤部副部長。由於供應商開價並不統一，我的分析報告通常要對不同的項目作比較，這就令報告顯得有點混亂，直到我把報告重新整理並提交給副部長時，我們已經錯過了對價格進行審批的關鍵時刻。事後回想起來，我想我本該採取簡單的方法解決問題，而不是把所有的東西都放在一起考慮，把問題複雜化。自那以後，我更加註意及時地提出建議。
描述你工作中遇到的一些阻礙，以及你是怎樣儘力去克服它們的。你的技能起到怎樣的作用？事後回想起來，你當時該採取什麼不同的做法？吸取了什麼樣的教訓？
Q:Tell me about a project in which you were disappointed with your personal performance.
A:In my last job for a manufacturing company, I had to analyze all of the supplier bids and present recommendations to the vice president of logistics. Because the supplier bids werent in a uniform format, my analysis often consisted of comparing dissimilar items. This caused some confusion in my final report, and by the time Id reworked it and presented it to the ice president, we『d lost the critical time we needed to improve our approval process for these bids. In hindsight I should have taken a simpler approach to the problem and not tried to make it so complex or all inclusive. Ever since, Ive paid more attention to making recommendations in a timely manner.
問：請舉例說明有一次你被要求完成一項任務，但卻沒有得到足夠的資料，你怎樣解決這種問題？ 答：在上一次實習期間，我的上司—— 一個主管賬目的行政人員，叫我收集好500份宣傳稿去郵寄。我不是很確定宣傳稿的次序和該往哪裡寄，而我的上司已經出去與客戶會面了。我擔心把資料堆在一塊會把次序弄亂，於是想方設法找到她的行動電話。
在電話里她向我詳細說明了資料的次序。最後，我設法避免了有可能花費更多的工作時間，並且可能耽擱郵寄時間的錯誤，更別提一些令人頭痛的事情。
雖然這個例子聽似很瑣碎，但卻證明了應聘者的成熟和理性處理工作問題的能力。面試官想弄清楚你是否知道僅僅把工作完成是不夠的。你的回答應該表現出你隨機應變的能力和積極主動的特質。
Q:Give an example of a time when you were asked to accomplish a task but werent given enough information. How did you resolve this problem.
A:At my last internship, my supervisor, an account executive, asked me to assemble five hundred press kits for a mailing. I wasn『t sure in what order the pages and press releases should go, but my supervisor had already left for a client meeting. Afraid of putting the information together in the wrong order, I managed to track down her cellphone number and called her in her car. She explained the order of the materials over the phone, and in the end I managed to prevent a mistake that would have cost hours of work and a delay in the mailingnot to mention a few headaches.
問：談談一次你不能解決的矛盾衝突。
答：有一次，我沒能挽留一個在我的製造工廠里幹了10年的優秀員工。由於他的工作漸漸需要掌握電腦技術，於是我試著讓他進夜校進修，但他卻拒絕了。所以除了換掉他之外，我沒有其他辦法。回想起來，如果我鼓勵他和其他員工定期接受技能培訓，當他重新上崗時，也許他就不會被淘汰了。現在我很注重鼓勵我的員工們參與一些研討會和課程學習來提高他們自身的工作技能，避免變得落伍。
在這裡，最好的方法就是談一個不是該由你來解決的矛盾衝突。如果必須談你個人所遇到的矛盾衝突，那就重點談一下如果時光倒流，你能再做一次的話，你會採取的積極措施及你從這次經歷中學到了什麼。
Q:Describe a time when you failed to resolve a conflict.
A:I wasnt able to keep a good employee once who『d been in our manufacturing facility for ten years. His job description was rewritten to require computer skills. I offered to send him to night classes, but he refused the help. I had no option but to replace him. In retrospect, if Id encouraged him and other employees to acquire new training periodically, he might not have been overwhelmed by the time his position was reworked. Now Im vigilant about encouraging my group to attend seminars and urses to enhance their job skills and to avoid becoming outdated.
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解決問題的能力第五部分(21～22問)
問：如果計劃內某些事情出錯，你感受如何？怎樣去處理？
答：嗯，當然，我寧願我的計劃無論什麼時候都能順利進行。然而，生物技術行業的性質意味著任何的計劃在任何時候都有可能發生變化。從一開始我就意識到了這一點，所以每當我遇上這樣的事時，我都要努力去克服它。我經常都會預備好候補的計劃以防萬一，但有時你不可能預先對問題的發生做好準備，直到問題擺在你面前時，你才知道如何去做。我基本上總能從容對付問題。
這個問題很巧妙，但應聘者還是明白了，並已使面試官相信他或她可以不失專業的冷靜去應付計劃中遇到的挫折。面試官不會直接地問你「你能在壓力下工作嗎？」儘管這是他或她想知道的。若回答「我不能在壓力下工作」，這並不是回答這個問題的最佳方法。
Q:How do you feel when things go wrong with a project? How do you handle it?
A:Well, of course I would prefer that my projects run smoothly at all times. However, the very nature of the biotechnology industry means that many changes can and probably will happen to any plan at any time. I try to realize this from the outset and cross each bridge when I come to it. Often I try to have alternate plans ready to go in case of such an event. But sometimes you can『t prepare for a problem until its right there in front of you. Basically I just take it in stride.
問：一家不履行合約的公司Z-65走後門要求重新簽訂合同，如果你的經理要求你重新簽訂，而執行董事會的政策是決定再進行審查，那麼你將怎樣回復這家公司？
有時候，面試官問一些表面上看是不可能的問題，只是想看看你的反應。他們並不是要讓你局促不安，而是要判斷你是怎樣去對待工作上的壓力。不論你當時的感覺如何，被問到這個荒謬的問題也許是個好徵兆。如果你被問到一個難以回答的問題時，思考一會兒，然後自信地微笑，但不必道歉，簡單地說一說，例如「我不知道，但如果你們聘用了我，我肯定可以為你們找出應付的方法。」
Q:How would you respond to a defaulted form Z65counterderivative renewal request if your manager ordered you to do so, and if the policy under which the executive board resolves such issues were currently under review?
sometimes recruiters ask seemingly impossible questions just to see how you『ll respond.It『s not so much that they want to see you squirm in your seat as that they want to judge how you might respond to pressure or tension on the job.No matter how you may feel at the time,being subjected to a ridiculous question like this one is probably a very good sign.If youre asked a tough question that you simply cant answer,think about it for a few seconds.Then,with a confident smile and without apology,simply say something like「I dont know,but if you hire me,I『ll sure find out for you.」
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成就第一部分(1 ～5問) 問：談談你的一項主要成就。
答：我在XYZ批發俱樂部取得的業務成績的確讓我感到自豪。我相信這種類型的公司在今後幾年會蓬勃發展。
用實例來證明你的成就。不要大篇幅地描述情形，重點回答你採取的行動和取得的積極成效。面試官想知道你能為公司做出什麼貢獻。
Q:Tell me about a major accomplishment.
A:Im really proud of the business I obtained with XYZ Wholesale Club. I believe that these types of companies will continue to thrive in the next few years.
問：談談你對團隊作出的一次貢獻。
答：通過我的努力向客戶顯示我們團隊有更強的凝聚力。我認為我們的實踐和準備工作已說明我們在系統安裝細節上能做到全力負責。最後，我們與客戶達成協議。
告訴面試官你在團隊中工作時的主動性。以具體的例子證明你作出的貢獻比團隊所期望的要多，而全團隊也會對你的貢獻加以讚賞。你在團隊中扮演什麼角色？
Q:Talk about a contribution youve made to a team.
A:I helped my last team put together more cohesive presentations for a client. I think our practice and preparation made a statement about how committed we would be to the details of the system installation. In the end, we landed the account.
問：談談你為公司做過的特殊的貢獻。
答：我在上一份工作中連續3年參加聯合方式活動。我相信這是重要的活動，而且公司很難找到自願者參加，因此我參與了。
讓面試官知道你能作出比僱主期望的更大的貢獻。如果你被聘用，在哪些環境里你發揮得最好？你能向機構作出哪些獨特的貢獻?你還能怎樣做？
Q:Talk about a special contribution youve made to anemployer.A:In my last job I ran the United Way campaign for three consecutive years. I believe its an important cause, and I know it『s difficult for the company to find volunteers, so I stepped in.
問：談談工作以外的一個組織，這個組織由於你的參加而受益匪淺。
答：我加入了青少年成長組織。我是學經濟學的。有的中學生看到報紙的內容和看到經濟如何影響生活的內容就會很興奮，我喜歡看到他們那興奮的樣子。
詳細談談你自願參加機構的主動性，比方說慈善機構等。換句話說，什麼是促使你參加那些活動的重要因素？你的僱主能因你加入這些機構而在某種程度上得益嗎？你屬於哪種合作類型的公民？
Q:Tell me about an organization outside of work that『sbenefited from your participation.
A:Ive been involved in Junior Achievement. I was an economics undergrad, and I liked seeing the highschool kids get
excited about what they read in the paper and about how economics affects their lives.
問：舉例說明你作出的貢獻比期望的要大。
答：我的上司要我接手所有未收集到的賬戶。我收回的賬戶數目比他定的指標高出20%。我讓大家相信我能夠儘力解決基於大家需要的問題，而且我是通過詢問他們的困難著手的。他們想做什麼的話，通常都會聽我的意見。
舉例說明你曾經真正出色地完成了被委派的任務，同樣你也可能在新的崗位取得類似的成績。換句話說，你向面試官暗示，被聘用後你會在哪些環境下發揮得特別好。
Q:Give me an example of a time you delivered more than was expected.
A:In my last job my boss asked me to take over all the uncollected accounts. I was able to recover 20 percent more than his goal. I convinced people that I was willing to work out an affordable schedule based on their needs, and I did this by asking about their problems. Once they vented, they would usually listen to me.
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成就第二部分(6～10問) 問：你感到最自豪的成就是什麼？
答：令我最自豪的是在個人管理下，我們醫院在第一年就實現了盈利。既然這個目標已實現了，我正準備在另一家醫院做同樣的工作。這就是為什麼在這一行中那麼多人向我請教的原因。
你的回答應暗示今後你將喜歡從事哪種類型的項目。重點說明你與你所應聘的工作職位相關的目標。面試官想知道你如何將過去的主動性和成就在他公司里變為現實。
Q:What accomplishment is your greatest source of pride?
A:Im proud of how we turned a profit at our hospital in the first year under private management. Now that goals been
accomplished, and Im ready to do the same for another hospital; thats why consulting within the industry appeals to me so much.
問：如果我聘用你，你首先能作出什麼成績？
答：我可以幫你增加在原始設備製造商市場的業務。我已經做了四年原始設備製造商承包商，我知道怎樣組織有盈利的交易。
給面試官清晰明確的證據來說明只要該公司一旦聘用你，該公司就能馬上受益。重點說明你將採取的行動，務必說明你的目標是切合實際的。
你能不能說出該公司和行業的具體知識，而且說明這些知識與你在工作和你在部門中的角色有關？
Q:If I hired you today, what would you accomplish first?
A:I could help you increase your business within the OEM market. As an OEM contractor for four years, I understand how to structure deals that will be profitable.
問：對你來說什麼樣的成績最難獲取？
答：剛開始工作時，我覺得跟市場調查人員一起合作很困難，主要原因是大學期間我數據統計和市場調查內容學得不好。我決定參加有關市場調查的研討會，這個研討會確實令我增加了自信。現在我跟調查組工作時不再感到為難了，而且我知道提什麼問題來獲取對我有意義的信息。
談你在有困難、缺乏訓練或經驗不足的情況下仍能取得的成就，這個問題允許你談及如何克服弱點。
Q:What accomplishment was the most difficult for you to achieve?
A:I found it intimidating to work with the marketingresearch staff when I started my job, mostly because I hadn『t done well in statistics or market research during college. What I decided to do was enroll in an executive seminar on market research,
which really boosted my confidence. Now I dont feel at a disadvantage when I meet with the research group, and I know what questions to ask to get information thats meaningful to me.
問：到目前為止你最大的成就是什麼？
答：讓我感到自豪的是我為校籃球隊效力4年，而且能以合格的GPA按時畢業。和我同隊的女同學要麼少修了學分，要麼使整個年級受到影響。
我相信我能承受的原因就是有堅定的決心。我從不讓自己對事情抱有幻想，而是按時完成並取得好成績。因此，作為專業顧問，我確信積極的態度具有重要意義。
確保你所談到的成就與你現在所應聘的工作有關係，同時要注意你的回答不能是最好的已成過去，在提及你取得很好成就的同時，要明確表達你的信念，那就是你以後能做得更好。
Q:Whats your greatest achievement to date?
A:Im proud of the fact that I graduated on time with a solid GPA while I played varsity basketball for four years. A lot of the women on my team either took a reduced course load or let their grades suffer. I believe the reason I got through it all was sheer determination; I never even let myself visualize anything but finishing on time and with good grades. So I firmly believe, as a professional counselor, in the importance of a positive outlook.
問：談談你要自我努力才能取得的成就。
答：我要做兩份工作才能使自己讀完大學。平時在報社兼職；周末時，我做地產代理。要安排好3份時間表確實很有挑戰性，但我做到了，因為
不用學校的貸款而畢業對我來說很重要。這是一個讓你談及你過去的技巧的機會，或你的工作需要準確的安排時間的技巧。你如何將精力集中於工作上？
Q:Tell me about something you accomplished that required discipline.
A:I had to work two jobs to put myself through graduate school. I interned at the newspaper while I studied journalism during the week. Then on weekends, I sold real estate. Juggling those three schedules was a challenge, but I did it because it was important to me to graduate without school loans.
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成就第三部分(11 ～15問) 問：你的同事靠你處理什麼樣的問題？
答：大家通常靠我來勸解客戶的不滿情緒。眾所周知我在客戶面前從不發脾氣。
這個問題給應試者一次很好的機會來顯示他的獨立性、個性力量和職業道德。如果你能證明你在工作中與他人合作愉快而且在同事中享有聲望，那麼面試官會加深對你的印象。
Q:What situations do your colleagues rely on you to handle?
A:People often rely on me to handle client confrontations. Im known as a person who never loses my temper in front of customers.
問：談談你在小組中或委員會中滿足別人的需求。
答：我在委員會中審查公司的請病假政策。有一位職員濫用這項政策外出度假。作為小組正直的成員，我在5年任期內基本上沒有請過病假。最後我提出了一個設想，那就是允許一周的病假，但要自覺地把這一周病假算進家庭假期中，公司正在考慮這個建議。
告訴面試官你在團隊事務中的主動行為。你通常在團隊里扮演什麼角色?
Q:Tell me about a need you fulfilled within a group or a committee.
A:I worked on the committee to review our company『s policy on sick leave. One of our employees was abusing the system in order to gain vacation time. I served as the objective member of the group, having used virtually no sick leave in five years of employment. I ended up presenting an idea that the companys now considering, which is to allow up to one week of sick time to be voluntarily allocated to extra family leave time.
問：談談你如何支持和協助集體獲取共同的目標。
答：為了實現股東利益的目標，我通過舉辦促銷活動來清減貨倉的存貨，而且為顧客、供應商、攤販和股東舉行預展。參加者可用三折的價格購買新的、但看得出有點小毛病的電子部件。從這筆買賣上我們賺了兩萬美元。
面試官要應聘者證明其曾經完成共同目標的一個項目。哪些團體、部門或顧客從你的努力中受益？舉出具體的例子說明，不要太籠統。重點說明你通過擴展你自己的小組或部門以外活動而產生利益。
Q:Tell me how youve supported and helped attain a corporate goal.
A:I helped meet our goal of value to stockholders by holding a fire sale of goods to clean out our warehouse. The public was invited, with a preview for customers, suppliers, vendors, and stockholders. Attendees bought new but visually imperfect electronics components at 70 percent reductions. We cleared twenty thousand dollars from sales of equipment we『d written off.
問：談談靠你的努力取得的可量化的成果。
答：我曾經調整存貨計劃，而且使重新訂貨功能自動化。這個過程在過去需要40小時，現在只需要3小時。描述一項具體的成果，該項成果能帶來可觀的利益。用實例證明你的付出比所期望的更多。你取得的成果是否比期望的更大？又是如何取得的呢？
Q:Tell me about a quantifiable outcome of one of your efforts.
A:I reorganized inventory planning and was able to automate the inventoryreorder function, which used to be a fortyhour process and now takes only three hours.
問：談談你提前完成的一個項目。
答：我負責一項新產品的生產。總的來說，每個階段都沒有遇到太大的阻力，部分原因是運氣較好。在每個生產階段，我都細緻地要求所有組員提前兩天對生產狀況作檢查，我相信這樣做會起作用。新產品投放市場比原計劃提前了兩周，這對於我們這個行業來說很重要。一般情況下，這個行業的產品存放在貨架上的時間要少於一年。
這裡應重點說明你如何設定目標和日程表，如何衡量結果，如何實施計劃。這個問題的目的是顯示你完成任務所付出的努力，如果你的項目需要團隊努力的話，就顯示你的領導才能。
Q:Tell me about a project you completed ahead of schedule.
A:I was in charge of a new product rollout, In general we completed each phase without a major setback—which was partially luck—but I also systematically called two days ahead of every deadline to check the status with all groups involved.
I believe that made the difference. The launch took place two weeks ahead of plan—a significant period of time in our industry, where shelf life for products is generally less than one year.
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職業抱負第一部分(1～5問) 問：你希望今後的幾年裡，在事業的哪些方面有進步？
答：今後幾年，我希望能在負責最低預算責任方面有所進步，同時我也希望自己能掌管一個生產部門，在這個部門裡，我負有管理勞工關係、質量控制、產品設計和生產的職責。我相信這份工作有助於我實現我的職業目標。
避免要求職務頭銜的企圖，如果談及職業頭銜，那會讓人覺得你固執、不切實際，因為你不懂得晉陞的原則。同樣，你不知道要花多長時間才能令面試官明白你的意思。應立足於你所申請的職位，描述你能為這個職位提供的新經驗和職責。
Q:Where do you hope that your career will have progressed to in the next few years?
A:Over the next few years Id like to have progressed to the point where I have bottomline budget responsibility, and I『m also in charge of a production unit where I have laborrelations, qualitycontrol, design, and manufacturing responsibilities. I believe this job will go a long way to helping me meet my career goals.
問：你長遠的職業計劃是什麼？
答：我長遠的職業目標是成為知名的行業專家，而且獲得受人尊重的管理職務，這個職務主要負責業務事項。我想，過一段時間我會在業務的許多方面擁有經驗。
預見五年後的工作情況是合理的，但不要超出五年。說出業務變更的性質，尤其是高新技術領域，它能在短期內出現戲劇性的變化，要準確地計划出你將如何適應具體的工作是否可能。因此，重點說明你希望獲取的經驗類型（不是職業頭銜）。
Q:What are your longterm career plans?
A:My longterm career goals are to become known as an industry expert and to have earned a respectable management position with responsibility for a major piece of the business. Id like to think Ill have experience in many parts of the business over time.
問：這將是你的第一份工作，你怎麼知道自己會喜歡走這條職業道路？
答：我在這一行確實沒有工作經驗，但我已向許多在貴公司有成就的朋友和校友請教過。我問他們「工作中最讓你泄氣的是什麼?」和「你工作中最有價值的是什麼?」從我所得的信息看，我有信心能很快適應貴公司的企業文化，而且今後幾年根據自己的目標和價值觀，我會獲得應有的回報。
除非你做了一點準備，要不然，要把這個問題答得令人信服確實有難度。談談能讓你評價機構文化或預見工作的情況，描述在這一行里你的良師益友。說明你對這一行感興趣的原因，你如何對該企業有更多的了解，你如何跟上行業的發展。
Q:Since this will be your first job, how do you know you『ll like the career path?
A:Although its true that Ive never worked a job in your industry, I『ve talked to many friends and alums at my school who『ve been successful in your company.
I always ask them the questions, 「Whats the most frustrating thing about your job?」and 「Whats the most rewarding thing about your job?」 From the information Ive gained, Im confident that Ill be able to adapt quickly to your culture and will find the next few years rewarding, based on my goals and values.
問：在你的職業生活中為什麼這份工作適合你？
答：能勝任這份工作是建立在我廣博的專業基礎知識上的，我既做過海軍通訊人員，又在兩家軟體公司工作過。作為項目經理，我能承擔更廣泛的責任。我已表示過我有能力既是不同團隊的程序設計員又是工程師，同時又能承擔主要資產預算的任務。
描述你想在現有的技術和興趣基礎上去獲取的經歷。據你所了解的關於該職位和部門今後的發展方向儘可能具體地談這個問題。說明為何這個職位和你的個人職業目標相符合，你如何開創事業天地？
Q:Why is this job right for you at this time in your career?
A:This job would build on my extensive technical background both as a navy communications officer and in the two software companies where Ive worked. I believe I『m now ready to assume broader responsibilities as a project manager. Ive demonstrated my ability to handle the responsibility for both a diverse team of programmers and engineers and for major apital budgets.
問：比你現在這個職務更高的追求是什麼？
答：除了作為銷售助理，我認為我能從銷售分析、品牌管理到部門管理不斷地進步。我發現做這一行需要發展多種技能，而且我認為在你們的繼續教育項目和我自己要求進步的動機下，我相信在機會來臨時，我已做好了準備，這就是為什麼我從基層做起的原因。
再次提醒，不要談論具體的職務，順其自然對你來說是合理的。如何做這份工作才會對公司有利？然後把話題轉移到手頭上的這份工作來。如果你對這份工作外的東西過分感興趣，那麼面試官會擔心你在這個崗位上呆不久。
Q:What are your aspirations beyond this job?
A:Beyond this job as a marketing assistant, I see myself moving up through marketing analysis into brand management and eventually running a category. Im aware that there are several skills I need to develop in the interval, and I believe with your continuingeducation program and my own motivation for selfimprovement, I『ll have those skills when the pportunities arise for greater responsibility. That『s why I『m determined to learn from the ground up, starting as a marketing assistant.
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職業抱負第二部分(6～10問) 問：你喜歡什麼樣的挑戰？
答：我在服務業做了八年，而且逐步地在更大、更有知名度的酒店工作。
我熟悉食品與飲料方面的業務和酒店管理的業務，我相信能做好會議營業經理這項工作。
根據上一份工作中所學的來談你下一步自然要發展的技能。你認為下一步要處理好什麼事情？儘可能詳細地談及你所了解的有關這份工作和部門在目前或日後的發展方向。
Q:What new challenges would you enjoy?
A:Ive worked in the hospitality industry for over eight years and have progressively worked in larger, more prestigious hotels. I『ve learned the foodandbeverage side of the business and the hotelmanagement side, and now I believe I『m ready to be a conventionor conferencesales manager.
問：如果你能再從頭開始，你會選擇哪種職業？
答：一直以來我喜歡銷售這一行，因為我不斷進步。回首往事，我希望在職業生涯早期能積累更多的市場調查經驗，因為這對於了解定量模型類型和專業研究技巧很重要，而這對於地區營銷經理來說很重要。
面試官想知道你的職業方向（包括這次面試）對你來說是否不太稱心。謹慎地表明你喜歡這個領域。展示你的見識，這些見識能讓新手少走彎路、少費時間等等。
Q:If you could start all over again, what direction would your career take?
A:Ive always enjoyed consumer sales as I『ve moved up in my career. Looking back, I wish I『d gotten a bit more experience in market research earlier in my career, because its important to understand the types of quantitative models and technicalresearch techniques that are now important for a regional sales manager to know.
問：工作中你在哪些方面還沒有得到發展？
答：我在我公司的財務部門已經取得了很大的成就，這是家大公司。還在不同類型的兩家工廠做過財務主任，在大公司辦公室和商業規劃領域做過資金預算工作。但是，至今我還沒有機會在財政部工作。我學過金融專業，而且有幾年金融經驗，我相信現在我有能力擔任這項職務，我下一步的目標就是要為成為頂尖的財政官員而不斷努力。
描述一下你想擔任的但沒得到的職務。你認為接下來要著手處理什麼事情？談談你為何沒機會擔任那項職務，注意不要說得消極。描述一下你為達到目標所付出的不懈努力。問問自己，現在的僱主是否認同你已有能力擔任這項職務。
Q:What achievements have eluded you?
A:Ive achieved considerable success at the finance department of my company, a large corporation. I『ve worked in two different plants as the director of finance. Ive worked in capital budgets at the corporate office and in the businessplanning area. Unfortunately, Ive never had the opportunity to work in the treasury department. Based on my graduate finance education and my several years finance experience, Im now convinced that Im ready to handle this responsibility and that it『l be the next step in my learning curve toward a top financeexecutive position.
問：你認為要在這個行業有所發展，還需多久？
答：我個人認為對工作發展的衡量，主要是看獲得的新技巧、新知識和新的專業見識。只要能按這種方式來衡量發展，我就是成功的。我相信要讓自己的工作得以發展就要不斷學習本職工作以外的相關領域的知識。
這個問題跟「5年內你想做到什麼樣的職務？」是相類似的。根據你對這個職務所了解到的情況來回答這個問題，儘可能詳細地談。不要提你下一步想得到的職銜，否則面試官會懷疑你是否會專註這份工作。
Q:How long do you think youd continue to grow in this job?
A:My own personal measure of growth in a job is acquiring new skills, new knowledge, and new insights into the industry. As long as I can measure this type of gowth, I consider myself successful. Im a believer in stretching a job by reaching out to learn more about other areas that are peripheral to the job I『m in.
問：這個公司里什麼職位你最感興趣？
答：我對貴商業房地產公司的高級規劃部經理的工作感興趣。我在商業房地產的多個領域內工作過，包括建築設計、銷售和租賃等行業，也曾與政府部門、代理機構及銀行一起共事。我打算把這些知識和工作經驗結合起來，在今後幾年裡擔負起規劃部的管理工作。
如果你熟悉的話，展示你在特定工作前景上的知識；如果你不熟悉的話，把回答轉為提問「有著我這樣技能的人適合走哪條職業道路」。主要談及你感興趣的公司業務或部門，同時，也談你希望在今後幾年裡掌握的技巧和迎接的挑戰。
Q:What career path interests you within the company?
A:I『d like to work toward becoming a senior project manager within your commercial realestate firm. My background includes several areas within commercial real estate, including working in architectural design, working with governmental departments and agencies, working with banks in the finance area, and, finally, working in sales and leasing. Id like to pull all this background together in the next few years and eventually have projectmanagement responsibility.
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職業抱負第三部分(11～14問) 問：請把這份工作和你所追求的做一下比較。
答：我把求職範圍縮小到金融業大中型的保險公司。這些公司所要求的必要技能都很相似，如良好的定量分析能力、快速決策能力和應付顧客需求的良好人際關係技巧等。
你在其他方面追求的普通一致性在這裡也很重要。你的選擇一定要反映你的職業抱負，你追求的工作中有哪些共同的技能是必備的？
Q:Compare this job to others yourepursuing.
A:I『ve narrowed my job search to only those large securities firms within the finance industry. The basic skills necessary with all of these firms are similar: strong quantitative and analytical abilities, the ability to make decisions quickly, and good interpersonal skills to react to a customer『s needs.
問：在工作中你是否獲得了你希望的進步？
答：我在一家大型的汽油公司做了6年，在價格分析、資金預算和財務計劃等方面積累了豐富的經驗。我相信現在我有能力承擔信貸公司財務部門的全部信貸工作。
回顧以往工作中取得的積極的經驗，但也要切合實際地承認自己的不足。對於這個問題，不要表現出悲觀和不切實際的期望，誠懇在這裡顯得猶為重要。
Q:Have you progressed in your career as you expected?
A:My six years with a major gas company have included solid experience in price analysis, capital budgets, and financial planning. I now believe Im ready to take on departmental responsibility for the entire finance function within a finance company.
問：5年內你希望得到合理的報酬是多少？
答：在這5年里，我希望作出的貢獻能得到認可和合理的回報。我知道薪酬水平受到許多因素的影響，包括公司的效益和影響我們行業的整體商業周期變化等，但我希望每年都能承擔更大的責任，並根據我的努力和貢獻而得到合理的報酬。
再次調轉這個問題，詢問一下從事該職業有什麼發展前景。然後，根據你的技能和表現，認真考慮你所擅長的領域。讓面試官決定晉陞的適當時機，別再作無意義的猜測，否則你會變得自負、不切實際，或者相反——太過矜持或者猶豫不決。
Q:What do you reasonably expect to earn within five years?
A:My expectation for the next five years is that my contributions will be recognized and appropriately rewarded. I realize that salary levels are based on a number of factors, including the company『s profitability and the general business cycle that affects our industry, but I expect to take on greater responsibility each year and to be appropriately compensated for my efforts and contributions.
問：你曾經擔任過與你的長遠計劃不一致的職務嗎？
答：回想80年代末，華爾街正值興旺，我聽別人勸說進入了一家在亞洲市場從事商品貿易、且能提供優厚待遇的公司工作。儘管我在該工作中表現得很出色，但我很快就明白那份工作因不能實現我的抱負和缺乏挑戰而令我不開心。所以，兩年以後，我又回到企業界為一家金屬工廠做主管。從此，我就進入了金融領域，而我的長遠計劃就是待在這個行業里，在金融策劃和管理方面有所追求並承擔更重大的職責。
在這裡，面試官試圖斷定應聘者如何明智地挑選與他的興趣和抱負相一致的職業。假如你曾偏離你的擇業方向，那麼很可能你要讓招聘者信服你應聘本職位，是走上了正軌。
Q:Have you ever taken a position that didn『t fit into your longterm plan?
A:Back in the late eighties, when Wall Street was booming, I was lured away with a highpaying offer in a firm that was trading commodities on the Asian market. Even though I had success in the job, I quickly realized that the work wasn『t fulfilling or challenging enough to keep me happy. So, after two years, I jumped back into the corporate world as a controller for one of the metal plants of my corporation. I『ve since moved up in the finance area, and my longterm plans include staying in this industry and assuming greater responsibility in the area of financial planning and control.
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個人興趣和愛好第一部分(1～5問) 問：除了工作之外，告訴我一項幾年來你一直對其保持興趣的活動。
答：自從我祖母死於癌症，我就一直參與癌症協會資金籌集的工作。在我內心深處，我希望研究工作有所突破，以便及時挽救我家其他人的生命。
在這裡，面試官想在應聘者身上尋找出持之以恆的精神和對興趣從一而終的經歷。你的愛好是否只維持了短短一段時間，或者你的興趣每年都不同？你的興趣與你所申請的工作是否一致?它們是否在某方面對公司有利呢？
Q:Other than work, tell me about an activity you『ve remained interested in over several years.
A:Ive been involved in Cancer Society fundraising ever since my grandmother died from the disease. In the back of my mind I guess Im hoping that the research can lead to findings in time to save the life of someone else in my family.
問：你在業餘的時間裡會做些什麼？
答：我實在很喜歡外出——我經常去露營和遠足，因此我對不同種類的布料有一定的認識，了解到不同的布料適合於不同的氣候環境，這也是為什麼我對你們紡織公司如此感興趣的原因。
面試官希望你是個全能型人才，而不是只有某方面的能力，他也在尋找彼此共同的興趣或者相一致的地方。你總是應該在某種程度上把你的回答和該工作的要求聯繫起來。
Q:What do you do in your spare time?
A:I really enjoy getting outside—I often go camping and hiking. I『ve learned a lot about different fabrics that are good for various weather conditions. That『s why I『m so interested in your textile operations.
問：你的生活方式健康嗎？
答：我每周兩次擠出時間休息。下班回家後我就帶著狗出去散步，那是使我最放鬆的事情之一，它還有助我想出工作中出現的難題的解決方法，儘管我不是有意識地去想著解決這些難題。
你有發泄情感、能從工作中獲得休息，以便每天都能以新面貌出現且以最佳的狀態去工作的方法嗎？描述一些能讓你放鬆的具體事情。從邏輯角度或思維過程看來，你的個人興趣與職業興趣相一致嗎？
Q:Do you have a balanced lifestyle?
A:I make an effort to get out of the office at a reasonable hour twice a week. I go home and walk my dog. Thats one of the most relaxing things I do, but it often helps me think of solutions for problems at work, even though I『m not consciously trying to solve those problems.
問：什麼業餘活動能增進你的工作興趣？
答：我一直都很喜歡打網球。在許多方面，這是一種講究策略和速度的運動。當某種策略在第一局中不起作用的時候，你必須在第二局中改變它。你還必須保存體力準備進入第三局，而且要不斷地觀察和了解對手的反應。我是個堅毅的網球手——有時我力爭拿高分——不過我會小心掌握時間。這也是我的工作方法。
面試官有興趣知道，應聘者的個性是否在工作和業餘活動中都反映出來。你對這個問題的回答會清楚地反映你的個性，也很可能反映你與該工作的相容性。
Q:What outside activities complement your workinterests?
A:Ive always enjoyed tennis. In many ways it『s a game of strategy and pacing. When something isnt working in the first set, you have to change your strategy for the second set. You also have to pace your energy in case you go to a third set, and constantly watch and read your opponent『s reactions. I『m a gutsy tennis player—I go for the big points sometimesbut I『m careful with timing. Thats the way I am at work, too.
問：談談你在業餘消遣時所獲得的對你工作有幫助的構思。
答：我在墨西哥度假時曾見過一個女人使用一塊自製的蹺蹺板，當她要把籃子里的衣服拿出來洗時，她就用這塊蹺蹺板把籃子提起來。這使我想出一個製造新型支架的主意。上班後，我把支架設計出來了，現在我們的徹磚工人都配有一個及腰的旋轉工作台來運送材料，這樣就可以減輕背部疲勞。
面試官想知道你是否有綜合處理信息和把你所見到的應用到工作上的能力。要表現出你對該工作有天生的興趣，而非不得已而為之。你能否能突破陳規而得出新的辦法呢？一定要舉些具體的例子。
Q:Tell me about a time you were in a recreational setting and got an idea that helped in your work.
A:I was on vacation in Mexico and saw a woman with a homemade seesaw she was using to lift her laundry basket when she needed something out of it. It gave me an idea for a new type of scaffolding, which I designed when I got back to work. Now our brick masons have a rotating bench that keeps their materials at waist level, which reduces back fatigue.
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個人興趣和愛好第二部分(6～10問) 問：在你所喜愛的活動中，你的個性是如何表現出來的？
答：我喜歡烹飪和招待客人，這是一個銷售人員的素質在我身上的體現。我喜歡與他人分享經驗，而且為人爽直。我尤其不喜歡獨處，總覺得我該干點什麼的。
描述一下從工作到休息，你天生的技能與自身的價值是怎樣在你所做的各種事情中表現出來的。你認為怎樣才算是舒適的工作方式？例如：周到精細的個性就不同於愛冒險、愛刺激的個性。
Q:How is your personality reflected in the kinds ofactivities you enjoy?
A:I love to cook and entertain. Thats the salesman coming out in me. I love sharing experiences with people, and I『m very outgoing. I dont particularly enjoy being alone. I always feel as if I should be doing something.
問：什麼業餘活動有助於你將工作做得更好？
答：我喜歡在午餐時間坐在戶外與學生們聊天，這讓我能呼吸新鮮空氣，也能使學生們與我在一起時感到更舒適。這樣，當有需要時，他們更樂意尋求我的幫助。
招聘者想知道你有發泄感情並從中得到放鬆的方法。幾乎任何愛好或者業餘活動都有助於你更有效率地工作，但如果你能直接把業餘活動與工作表現聯繫起來，那就再好不過了。
Q:What kinds of leisure activities help you perform your work better?
A:I enjoy sitting outside during lunch and talking with students. It gives me a chance to get fresh air, but it also helps the students get comfortable with me, so theyre more likely to seek my help when they need it.
問：你做些什麼事情使自己放鬆？
答：我有一個大家庭，周末對我來說就像度假一樣。當我上班時，我集中精力工作；周末回到家時，我就把工作遠遠拋在腦後。我做過的最明智的事情之一就是搬到離城鎮20公里的地方去，即使開車回家也可以讓我放鬆。
承認休息時不去考慮工作的事情也不是一件壞事，該求職者在展現有關他個性的一些附加信息外，還讓面試官知道他已為工作日儲存了大量的精力。
Q:What do you do to relax?
A:I have a great family. Weekends are like a vacation for me. When Im at work, I focus on work, but when I『m home on weekends, work really is far from my mind.
One of the smartest things I did was to move twenty miles outside of town; even the drive home is relaxing.
問：假如你發現自己精疲力竭，你將會做些什麼事情來恢復精力？
答：我不會讓自己陷入一種公式化的工作模式中直到精力耗盡，我是那種永遠要求新的使命以保持自己的動力與興趣的人。
你能否節制自己過度地耗費精力？你的工作效率不高時，你會發現嗎？你會做些事情來對付你的壓力嗎？
Q:If you found yourself getting burned out, what would you do to revitalize your energy?
A:I dont allow myself to get involved in a routine to the point that I get burned out. I『ve always been the type of person who asks for new assignments so that I stay motivated and interested.
問：我們公司認為僱員應花時間參加社團活動，你怎麼看待這種想法？
答：我也贊成這種想法。我前一份工作是當經理，當時，我告訴每一個僱員：他們可以每月一次在星期五下午上班的時間，為他們自願參與的慈善團體服務，只要他們不同時在同一個星期五去就行了。出乎意料之外，生產效率一點兒也沒有降低，我想星期五下午或許並不是高效率的時候。我就把下午的時間用在閱讀。
描述一下你自願為某社會團體或者組織作貢獻的經歷。你比預料中做得更好嗎？你有效地運用了你的技能嗎？作為一個隊員你是否大公無私？說明一下你的個人興趣是如何使你即使在沒有任何報酬時，也能高效率地工作的？除了支票以外，什麼動機能激勵你這樣工作？
Q:Our company believes that employees should give time back to the community. How do you feel about it?
A:I believe that, too. In my last job as manager I told each of my employees that they could spend one Friday afternoon a month at a charity of their choice on company time as long as they werent all gone on the same Fridays. Ironically,
productivity didn『t decrease at all; they got more done in the morning—and I guess Friday afternoons weren『t that productive to begin with. I『ve spent my afternoons with an adult reading program.
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個人興趣和愛好第三部分(11～16問) 問：什麼社區項目能用得上你的專業技能並且使你特別感興趣？
答：作為一個營銷人員，我已免費給本地中學的籌集資金者提供了意見，還幫助地方不動產辦公室設法提高農業區不動產的價值。
面試官想知道應聘者是不是一個好的合作夥伴，這個問題也讓面試官感覺到應聘者的價值。嘗試把你回答的重點放在與工作有關技能的應用方面，不要偏離話題而描述一個不能說明你工作技能的事業上，避免討論任何有可能引起爭論的慈善團體或者組織。
Q:What community projects that can use your professional skills are particularly interesting to you?
A:As a marketing person, I『ve offered free advice to our local high school for its fundraisers, as well as to a local realestate office whose success could help my rural community『s realestate values.
問：假如你有許多業餘時間，你會怎樣利用它？
答：擁有大量的業餘時間是再高興不過的事情了，也許我會去旅行，學另一門語言，花更多的時間在我參加的兩個慈善團體上，我還會學更多的有關會計學的課程。
在回答這個問題時，說明你會利用時間提高你的技能，或者回報社會，或者做好事。可能的話，選擇與職業或者工作相關聯的活動。例如：如果你在銷售部門工作，就說你會參加青年促進協會，教授年輕人有關經商職業的知識。你的回答要表現出你工作的幹勁和能力，以及天生的好奇心。不要說像「我不知道，我只想放鬆」之類的話。
Q:If you had unlimited leisure time, how would you spend that time?
A:I dont think I could ever be happy with lots of spare time. Id probably travel, learn another language, and spend more time with my two charities. I『d also take more courses in accounting.
問：在團隊工作或紀律方面，一項運動或愛好是如何讓你受益的？
答：高中時的足球教練教我要密切注意其他人，這樣，別人會在你需要他掩護的時候來掩護你。我已把這種規則用在我所有的工作組裡，特別是用在貿易領域裡。
談一次你不藉助團隊的力量去獲得預期的成果。舉出具體的例子，然後解釋你如何把同樣的技能或經驗、教訓應用於你的工作上。
Q:Describe how a sport or hobby taught you a lesson in teamwork or discipline.
A:My football coach from high school taught me always to watch out for the other guy. If you do, he『ll cover you when you need him to. I『ve applied that principle in all my work groups, especially on the trading floor.
問：不上班的時候，你願意繼續按時間表去工作還是寧願順其自然？為什麼？
答：我的作息時間是很有計劃的，因為通常我一天要開4～5個會。周末，我喜歡制定計劃，但並不一定是一套固定的計劃。計劃本身對我來說是調節了生活節奏，使我得到放鬆。如果一點也不計劃，我會感到在浪費時間。
無論你怎樣回答，注意要緊扣你所面試的工作。例如：會計是一種要求嚴格和精確的職業，你的回答就應該表現出你是個熱衷於制定計劃和做事精確的人。然而，對於銷售行業來說，這個問題從本質上來說反映了你的個性，同時它還反映了你對工作的適應能力。
Q:When you aren『t at work, do you prefer to stick to a schedule, or do you prefer to be spontaneous? Why?
A:My workday is very structured because I『m generally in four or five meetings a day. On the weekends, I like to have a plan, but not necessarily a set schedule. That in itself is a relaxing change of pace for me, but I feel I『d be wasting time with no plan at all.
問：說說你放棄的一個興趣。
答：早期，我想成為一個專門從事醫學研究的醫師。於是，我花大量的時間在化學實驗室，接著我意識到我並不希望在往後的兩年里繼續呆在實驗室里工作，那就是我改行選擇從事銷售醫學儀器工作的原因。這就把我對醫學專業的敬重與一份適合我個性的工作聯繫了起來。
說說你以前擁有的但現在放棄的興趣或者愛好，確定這種興趣在某種程度上與你面試的工作沒有聯繫。談一下你不感興趣的原因和它怎樣與你現時的興趣不相容。一定要談談你現時的興趣怎樣與你的職業有關聯。
Q:Tell me about an interest that you outgrew.
A:Early on, I wanted to be a research physician. Then I spent time in a chemistry lab and realized I wasnt looking forward to the next two years of lab work. That『s why I『ve chosen marketing for medical equipment instead. It combines my respect for the medical profession with a job that『s more suited to my personality.
問：描述一部你看過的、確實對你有啟迪的電影。
答：我喜歡《飛越瘋人院》這部令人感到壓抑的電影中一個片段。有一個鏡頭是這樣的：護士小姐拒絕打開電視，當時電視正在播放世界棒球聯賽。因此，傑克·尼科爾森看著空白的熒光屏，並開始敘述比賽的情況，就好像那場比賽真的正在進行那行。其餘的病人聚集在他的周圍，伴隨比賽的進行。我想那一幕就是想像的力量起作用的一個例子吧。
說明你可以從書本、電影等廣泛的資料中吸取知識的能力，告訴面試官具體的一本或一部你能從中學到東西的書或電影。說說你如何運用那些方面知識並用在哪些方面。
Q:Describe a movie you『ve seen that really inspired you.
A:I loved one part of an otherwise depressing movie, One Flew over the Cuckoo『s Nest. In one scene the nurse refuses to turn on the TV for the World Series, so Jack Nicholson looks at the blank screen and starts narrating as though the game were actually on. The other patients gather around him and follow the game. I thought that scene was an example of the power of visualization in making things happen.
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難以回答的問題第一部分(1～4問) 問：如果我告訴你，你今天的面試情況很糟糕，你怎麼辦？
答：首先我會問您，在這次面試中是否有某個具體的環節處理得不妥當。然後我會盡量回憶，在我與您的交談過程中，我犯了什麼錯誤。接著，我會重新考慮我對您的問題的理解上可能存在的問題。有必要的話，我會澄清它。最後如果時間允許的話，我會試著更全面、更恰當地對您給我指出的不恰當的地方再作補充。
面試官喜歡問諸如此類的壓力型問題，目的是了解你是如何很好在壓力下生存的。最佳辦法就是保持鎮定並且充分放鬆，不要動搖你的信心。
Q:What would you do if I told you that I thought you were giving a very poor interview today?
A:Well, the first thing Id do is ask you if there was any specific part of the interview that you thought I might have mishandled. After that Id think back and try to remember if there had been any faulty communication on my part. Then I『d try to review possible problems I had understanding your questions, and I『d ask for clarification if I needed it. Finally, if we had time, Id try to respond more fully and appropriately to the problem areas you identified for me.
問：你被解僱過嗎？
答：在我念大學時，有一年暑假實踐，我在一家軟體諮詢公司工作。仲夏時，由於財務出現困難，一位新上任的董事長要求我們工作組全體辭職。儘管我的工作表現沒有受到任何批評，但我還是與所有人一起被解僱了。假如你從未曾被解僱過，當然這會是一個很簡單的問題。但是假如你曾經被解僱過，你就要準備詳細地解釋一下你的處境，而且有可能要回答隨之而來的一系列非常具體的問題。假如結局超出你控制的能力，例如公司解體，大部分的面試官會表示理解。不過假如你被解僱是因為表現太差或者其他的問題，你就必須承認錯誤，並且說服面試官你已經改正了錯誤。
雖然這是一個難以回答的問題，但是你應絕對誠實。如果不誠實，並且面試官從你的證明人那裡得到很多資料的話，你可能會被立刻解僱，或者得不到報酬。
Q:Have you ever been fired?
A:During one of my summer internships while in college, I worked for a software consulting company. Midway through the summer a new president was appointed because of some financial difficulties, and he requested the resignation of my entire group. I was swept out with everyone else, even though my work performance had never been criticized.
問：你為什麼經常換工作？
答：在過去的5年里，我經常調換工作是因為我這種職業迅速變化的緣故。我的工作以政府的合同為基礎。前幾年，國會撥款上下波動，許多公司的合約都被取消，而其他的公司則獲得巨大的、不可預料的巨額合約。這種易變性造就了許多有利的機會，但也帶來了許多不穩定的因素。由於貴公司的生意大部分以消費品為主，而不是以政府產品為主，我喜歡有機會在一個相對較穩定並易於預見的環境下工作。
此時要坦率一點，個人的發展、一項大的預算或者其他有助於轉換工作的經歷都是跳槽的有說服力的理由。讓面試官信服你一直對他或她的公司感興趣。
Q:Why have you changed jobs so frequently?
A:My frequent job changes over the last five years have been due to the rapid changes in my profession. My jobs have been based on government contracts, and over the last several years congressional appropriations have been up and down, cau
sing some companies contracts to be canceled, while other companies land huge, unexpected contracts. This volatility creates some good opportunities, but it also creates a lot of uncertainty. Because your business is based mostly on consumer products, and not on government products, I welcome the opportunity to work in an environment where the business cycle is more stable and predictable.
問：為什麼你上一份工作幹了那麼久？
答：我上一份工作幹了7年多，在那段時間裡，我完成了高等專科的學位，而且還被分配到不同的部門，接受兩項長達6個月的任務。結果是我獲得了一些額外的與那份特定工作沒有聯繫的技能。因此，我想我已取得了很大的進步，而且準備好迎接下一個挑戰。
面試官可會對你個人的提高和對付新任務的能力感興趣。他或者她還很擔心，你是否有安於現狀的傾向。說明你是如何通過有意義的新方式去提高你的責任感。
Q:Why did you stay in your last job so long?
A:I was in my last job over seven years. During that time, I completed an advanced technical degree and also had two sixmonth assignments in which I was loaned out to different departments. As a result, I acquired some additional skills th
at normally arent associated with that particular job. Therefore, I think I『ve made good progress and am ready to accept the next challenge.
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難以回答的問題第二部分(5～7問) 問：告訴我，你最不喜歡的經理或者教授是什麼樣的。
答：嗯，從經理的角度來說，我十分幸運。我與我的教授們沒什麼過節。我走出大學校門的第一份工作是和一個難相處的經理一起工作。假如你走進他辦公室向他請教，他會感到你在打擾他工作。所以，我們反而學會了互相幫助。我並不是說我很不喜歡他，因為在很多方面，他的確是個好經理，但我卻寧願他和我們多接近並給予我們更多的指點。
回答這個問題有點像穿越布滿地雷的雷區一樣，所以要當心！記住面試官並不是想了解你以前的上司，他或她想了解的是你對他們的評價。雖然面試官也許會引誘你去批評你以前的上司，但這樣做會產生許多問題。儘管你的說法是完全真實和公平的，但面試官會認為你要麼是與別人相處得不好，要麼就是純粹在指責別人。在這種困境中最好的解決方法就是選擇一個並不太反面的例子，簡單地提及它，然後，把回答的重點放在你從這些經歷中學到了什麼。
Q:Tell me about your leastfavorite manager or professor.
A:Well, Ive been pretty fortunate as far as managers go, and I didnt have any problems with my professors. In my first job out of college I worked with a manager who was pretty inaccessible. If you walked into his office to ask a question, you got the sense that you were bothering him, so we just learned to get help from each other instead. I wouldn『t say he was my leastfavorite manager, because he was a good manager in a lot of ways, but I would have preferred that he『d made himself more available to us and given us more direction.
問：你遇到過的僱主中，誰最嚴厲，為什麼？
答：那該是富蘭克林協會的漢森女士了。當忙碌的時候，她會把人推向極限，而且她對細節要求嚴格。但是她總是很公正，並且會獎勵工作做得好、勤勞的人。她是一個嚴格的老闆，但也是一個好老闆。
再一次提醒你，無論如何你也要避免對你前任的老闆作任何否定的評價。像這位應聘者那樣，繞過問題，回答積極樂觀的一面。
Q:Who『s the toughest employer youve ever had, and why?
A:That would be Ms. Henson at Franklin Associates. She『d push people to their limits when things got busy, and she was a stickler for detail. But she was always fair, and she rewarded good, hard work. I『d call her a tough boss, but a good boss.
問：你是如何處理與老闆之間的緊張關係的？
答：我惟一感到的緊張那次就是我們都很忙碌，以致於無法互相了解對方的情況。我的老闆不知道我正與另一位顧客因某些問題而糾纏不清，要求我在短期內完成大量的工作。我堅信員工會議的重要性，同事間應了解並尊重相互之間的時間需求。
在這裡，最安全的做法就是舉一個例子，說明你與你的老闆產生誤會時，你是如何去解決的。面試官想了解你是怎樣避免類似的問題再次發生的。
Q:How do you handle tension with your boss?
A:The only tension Ive ever felt was once when we both got too busy to keep each other informed.My boss overcommitted me with a short deadline,not knowing that I was bogged down with another client problem.I believe firmly in the importance of staff meetings so that coworkers can respect the demands on each other『s time.
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針對學生和應屆畢業生的問題第一部分(1～2問) 問：為什麼你沒有取得更好的成績？
答：學校對於我來說是一段精彩的人生經歷。我實在喜歡新思想、專心學習、留心聽課。我從來都不相信在考試前一晚死記硬背以爭取高分或通宵達旦以完成一篇畢業論文是最明智的做法。我確信自己就像許多爭取好成績的學生一樣學習刻苦。
如果已經進入面試階段，適當的做法就是使自己符合這個職位的基本標準，包括教育方面的要求。在這裡，面試官往往試圖判斷應聘者處理困境的能力。千萬不要辯護或推卸責任，這是非常重要的。相反，嘗試從正面的角度來回答這個問題——例如，集中於你學到的東西和所付出的額外努力，這樣做要比只集中在成績上好得多。
Q:Why werent your grades better?
A:School was a wonderful experience for me. I really enjoyed learning new ideas, I studied consistently, and I was attentive in class. But I never believed in cramming before the night of an exam just to get a higher grade or staying up all night to finish a term paper. I really believe I learned just as much as many students who went for the grades.
問：為什麼你當初決定主修歷史呢？
答：這是個艱難的抉擇，因為我也對管理學、國際關係學和經濟學感興趣。但是，學習歷史讓我可以把三者結合起來，特別是通過對經濟史的研究。另外，我知道我系的幾位教授知識非常淵博，極具影響力。
證明你有充分的、合理的理由選擇你的專業。如果你不能為自己的專業選擇辯護，面試官就可能懷疑你對職業選擇的考慮是否充分。你還要肯定選擇專業的理由跟你的職業選擇相符合。比如，如果你應聘銀行經理職位，就不能說你是個英語專業的學生，因為你喜歡文學和寫作。
Q:Why did you decide to major in history?
A:It was a difficult chocice because I was also attracted to government, international relations, and economics. But the study of history allowed me to combine all three, especially by focusing on economic history. Whats more, I found several of the professors in the department to be exceptionally knowledgeable and stimulating.
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針對學生和應屆畢業生的問題第二部分(3～4問) 問：你是否發現某一課程特別有挑戰性？
答：最初，我被去年的那門《化學入門》徹底難倒了。無論我怎樣努力學，似乎都毫無進展。開始的3次知識競賽我還失敗了。於是，我嘗試另闢蹊徑，我不再獨自埋頭苦幹了，而是請來一位主修化學的朋友幫忙。同時，課後我向教授請教。我發現，多花點時間做實驗是非常關鍵的。最後，這一科我考了個 B+，並且完全理解了學習內容。另外我懂得了一個道理：進入一個新的學科領域，有時需要新的途徑而不僅僅是努力學習，同時別人的幫助也可能是個決定性因素。
面試官想要看看你怎樣應付困境。須證明你不會在困難面前畏縮，並且你會格外努力以迎接挑戰。
Q:Was there a course that you found particularly challenging?
A:Initially I was completely overwhelmed by the introductory chemistry course that I took last year. No matter how hard I studied, I seemed to be getting nowhere. I failed the first three quizzes. So I tried a new approach. Instead of just studying by myself, I asked a friend whos a chemistry major to help me with my studies. I also began seeking help from the professor after class. And I found that more time spent in the lab was critical. I ended up with a Bplus in the course and thought I achieved a solid understanding of the material. More than that, I learned that tackling a new field of study sometimes requires a new approach, not just hard work, and that the help of others can be crucial!
問：你為什麼不多參加課外活動呢？
答：我必須把更多的時間花在學習上。我來自小鎮上的一所高中，雖然考試拿了很多個A，但是這並不意味著我有很好的基礎可以應付大學課程。因此，我學習非常努力。不過，我也擠出時間去了解這個城市和結交新朋友，周末時也會去參加一些非正式的社交活動。
面試官也許擔心，如果你對戶外活動的興趣不濃，你可能最終把自己弄得精疲力盡。僱主們喜歡那些全面發展、對戶外活動有興趣的應聘者。 如果你在大學裡不曾參加過正式的課外活動，你仍然有必要談談你的愛好，就像你參加過的一些非正規的閱讀或鍛煉等活動。例如，你可以談談你熱衷於跑步，即使你沒有參加大學的長跑隊。
對於那些以往的事業只局限於某一職業或產業的人來說，工作經驗確實不成問題。你們有豐富的工作經驗——但它們都與你現在的工作目標無關。沒關係！別再三強調你的工作歷史，必須強調的是你所學會的並對你現在應聘的工作有幫助的技能。例如，假設你以前從事房地產工作，在業餘時間裡你喜歡參加馬拉松比賽。最近，你了解到一家運動鞋生產商的市場推广部有一空缺職位。你需要做的是強調僱主正在尋找的而你又擁有的技能。你不僅有很好的推銷經驗，而且熟悉這家公司的售銷地區。這兩者是很有效的結合！
Q:Why didnt you participate more in extracurricularactivities?
A:I wanted to give as much effort as possible to my studies. I came from a high school in a very small town, where I received a lot of As, but this didn『t prepare me very well for college. So I studied very hard. I have, however, found time to explore the city and make new friends, and I do socialize informally on weekends.
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針對轉職者的問題針對轉職者的問題 問：你為什麼要離開現在的工作崗位？
答：我從現時的工作中已學到了許多關於塑料工業的知識，我非常高興曾有機會在Fiske有限公司里工作。然而，我發現自己的真正興趣在於搞開發，而Fiske公司決定在未來兩年內把這些都擱置起來。這就是我對貴單位如此感興趣的原因，因為正如我所知道的，Randy企業集團十分重視開發，而且它是一家頗受尊敬的業界領袖。
面試官首先關心的是轉職者為什麼總是打算轉職，向面試官說明你的決定是經過深思熟慮的。解釋一下你為什麼決定選擇這一特殊職位，同樣也要說明這個職位將會怎樣提高你的天賦技能及發展你的興趣愛好。
Q:Why do you want to leave your current position?
A:I『ve learned quite a bit about the plastics industry in my current position and am very glad to have had the opportunities I『ve had at Fiske, Inc. However, Ive found that my interests really lie in research and development, which Fiske has recently decided to phase out over the next two years. And that『s why I『m so interested in this organization, because, as I understand, Randy Corporation places a great deal of emphasis on R&D, and is also a highly respected leader in the industry.
問：為什麼你要放棄職業介紹所里一份已經穩定下來的工作，而去追求一個實質上你只是入門者的市場推廣職位呢？
答：我非常喜歡在介紹所里工作，還學會了很多有用的技能。但同時，我幾乎止步不前了。我的工作不再給我任何挑戰。我考慮了很久，確信現在是改變的時候了。
正因我對市場推廣有興趣，去年我那十多歲的孩子和一些鄰居的小孩計劃賣T恤以幫助本地一個因火災而失去家園的家庭時，我立刻幹起來了：設計、分發宣傳海報，在當地報紙上刊登廣告，在食品雜貨店和購物中心外面擺賣襯衣。剛開始，我真的不對這項工作抱太多的想法，但是當看見了自己的勞動成果，我開始感到興奮了。我懂得了一個道理：你可能會取得一項巨大成就或擁有偉大的理想，但如果不為別人所知，那麼你的才能就會被淹沒。我終於感覺到自己似乎在做一件與眾不同的事；而且，我做得很好。從那次以後，我選讀了兩門有關市場推廣的入門課程，並計劃在這個秋天報讀一個業餘學位課程。
此外，我可以把曾在職業介紹所里學到的許多技巧和能力運用到市場推廣這一行。畢竟，職業介紹所同樣是為社團委託人和求職者提供推銷代理服務，並向社團委託人介紹求職者等。
面試官試圖要確定兩件事：應聘者選擇職業的動機，以及他們是否有這樣一種可能性——滿足於一個比他或她的前一份工作要求較低能力及責任心的職位。你得消除他們的顧慮，詳述你轉職的原因，還必須說明你對這個職位有充分的認識並大體上了解這一行業。許多應聘者希望他們的新職業是以一份與之前所從事工作同等水平的工作作為開始。但事實上，許多轉職者如果不至於是從入門水平做起的話，也多半必須從新公司的底層做起，以積累新領域裡的基本經驗和知識。
毫無疑問，如果有一段時間你失業了，你就得面對一些麻煩問題。你正在疑惑自己是否還具備你所應有的素質。關鍵就是弄清楚你所有的技能是否適應時代要求。如果不是，那麼你就該考慮接受再培訓，可能是學習新的電腦課程或去當地的大學裡學習。如果你的技能是現代化的，那就不用擔心了。你需要強調的是以前工作的經驗和技巧，還有你在失業期間保持與時代同步的方法（閱讀商貿期刊，業餘寫作，參加研討會等），以及你在家中學會的一些技能，它們也許可以轉化到工作上來。
Q:Why would you want to leave an established career at an employment agency for an essentially entrylevel position in marketing?
A:Ive enjoyed my work at the agency and have gained many valuable skills from it. At the same time, however, I feel as if I『ve stopped growing. Im no longer challenged by my work. Ive thought about this for a long time, and I『m confident that it『s time for a change.
As for my interest in marketing, last year my teenage children and some of the other neighborhood kids decided to design and sell Tshirts to benefit a local family whod lost their home to a fire. I pitched in by designing and distributing posters, placing advertisements in local newspapers, and selling shirts outside grocery stores and shopping malls. At first I really didn『t give the project a lot of thought, but when I saw the fruits of my labor, I began to get very excited about it. I learned that you can have a great product and a great cause, but if nobody knows about it, you『re dead in the water. I finally felt as if I was making a difference—and I was good at it, too. Since then I『ve taken two introductory marketing courses and am planning to enroll in a parttime degree program this fall.
Furthermore, I『ll be able to use many of the skills and abilities I『ve gained at the employment agency in the marketing field. After all, working for an employment agency is marketing—marketing the agency to corporate clients and job seekers, and marketing job seekers to corporate clients.
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針對再次求職的問題針對再次求職問題 問：你的個人簡歷沒有提及過去幾年中你的工作經驗，這是怎麼回事？
答：我花了5年時間撫養孩子，他叫賈森，現在上幼兒園了。對我來說那是個很難的決定，但是在那時候，我認為肩負著這麼重大的家庭責任，我是不可能百分之百投入工作的。僱主因此分配的工作比我本該完成的要少，這對他來說是不公平的。我相信在當時，這是我的正確決定。但是現在，我感覺到已恢復狀態了，準備將我和我的全部時間都投入工作。
不論缺漏是什麼，你必須如實相告。談論一下你離開工作的決定，不管是待在家裡打理家務或剛從一場致命大病中痊癒過來。告訴面試官你現在準備重新工作的原因。最重要的是強調你渴望重新開始你的事業。
Q:Your resume doesnt list any job experience in the past few years. Why not?
A:I took five years off to raise my son, Jason, who『s now in kindergarten. It was a difficult decision for me, but at the time, I decided I wouldnt be able to commit myself 100 percent to my career with such tremendous responsibilities at home. And I didnt think it would be fair to my employer to give any less than my complete and total commitment. I believe it was the right decision for me at the time, but now I feel refreshed and ready to devote myself fulltime to my career.
問：我了解到你曾經有一段時間放棄了工作。要找一份與你興趣相符的工作，你遇到了哪些困難？
答：我過去4年離開了工作領域，這是個事實，但我已經做了極大的努力以恢復狀態。不管怎樣，過去我確實認為留在家裡撫養孩子並做些家務是非常重要的，同時我丈夫為了完成他的法律課程，幾乎用光了我們的所有積蓄。現在，這些事情都過去了，我準備重新開始工作，從事娛樂行業。
在這裡，面試官的好奇心背後的真正問題是，為什麼其他人沒有把這個應聘者從求職所中選走。為什麼這種應聘者不被大家需要？是他太不切實際或者尋找一些隨意的工作嗎？在求職者的過去經歷里，有些什麼隱晦事情被別人發現了嗎？你要坦白地談論你的處境以減輕這些憂慮。千萬要強調你在閑賦的那段日子裡是怎樣與你的行業保持聯繫的，還有，你渴望重新加入這一行列。
Q:I see youve been out of work for a while. What difficulties have you had in finding a job that『s compatible with your interests?A:Its true that Ive been out of my field for the last four years, but I『ve had a number of tempting offers to jump back in. However, I thought it was important to stay home with my new baby and also continue a parttime family business, which I ran out of our home while my husband was completing law school. Now that that『s behind us, I『m ready to return to my career in the entertainment industry.
問：簡歷里指出，過去兩年你在「誠信保險經紀公司」里當過兼職人員，這些經驗對你的銀行職業將起到什麼樣的幫助作用呢？
答：「誠信」正在通過電腦處理檔案，而我受聘的主要任務是檢查那些電腦化的檔案是否比人手做的檔案要精確。我要記錄保險賠償金，準備銀行押金，將收到的付款分類等。這份工作不僅幫我保持會計技能的現代化，而且還教會我各種計算機的應用技巧，這些肯定會使我符合甚至超過銀行的新工作所要求的效率和能力。
在這裡，面試官也許擔心應聘者只是適應任何可得到的工作，而不是特殊領域裡的特殊職位。解釋你的經驗與所應聘的職位有什麼聯繫，並談論你所獲得的技能可以被轉化到新職位和公司里去。
Q:Your resume indicates that youve been working for the past two years as a parttime clerk at Reliable Insurance Brokers. How will this experience help you in your banking career?
A:Reliable was in the process of computerizing its files, and I was hired primarily to check the computerized files for accuracy visàvis the manual files. I recorded premium payments, prepared bank deposits, and sorted payables. Not only did this work help me keep my accounting skills current, I also learned valuable computer skills that will certainly help me become even more efficient and productive in my next position in banking.
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