速賣通客服模板（二）——不二選擇

06-22

速賣通客服模板（二）——不二選擇

1)、已發貨未更新物流信息

hi,

friend,we have sent u the item yesterday,but u know maybe the post

office need 2~3 days to update the tracking info on the internet,do not

worry,thanks.

2)、延長收貨時間

I also have extended the delivery date by xxx days for u , so never worry that the protection time is running out ,my friend .

3)、提供正確地址

hi,

friend,we just received a email from my express company the city name

is wrong . help you can send me right city name ,wait your fast reply

,thanks a lot.

4)、告訴客人很快收到貨

hi friend , do

not worry , if you do not receive the goods within 20 days ,i send u new

one , never worry that .because i just check your goods is coming to

your country soon , please patiently wait,thanks.

5)、糾紛，先退款後補錢

Hi,friend

i have refund u the full money first , and when u get the items , just

refund me 80% money,xx USD, the payment link : xxxxxxxxxx , i give quick

talk to you. Also you can get better service from me, like lowest

price,quicker shipping speed, better after sales support.

6)、包裹離開中國，取消糾紛

friend , i just check the tracking info for u , it is just leave china

,do not worry,my friend , maybe the post office is a little busy,and

kindly hope u can help me cancel the dispute,and i also have extended

the delivery date by 50 days for u , so never worry that the protection

time is running out. u are kind , just hope u can help me cancel it

first .if u still long time not receive the goods , u can open a dispute

again,we refund u full money ,thanks for your understand.wait for your

reply.

7)、包裹到達目的國，取消糾紛

hi, friend,from the

tracking information, it has arrived at your local post office , just

get it soon ,or you can pickup it from post office.if ok , just help me

cancel the dispute. thanks, my friend. next time i apply the best price

from my company for u , hope u can help me cancel the dispute first .

8)、聯繫客人清關

friend ,the goods arrived at your country custom , i just received

the email from our express company , try to get your goods fast . you

need try to finish the custom clerance . tell me how much you need pay

the tax , i can apply 50 % tax for you from my company , wait your fast

reply thanks a lot .

9)、客人不去清關1

hi ,xxx , i

just received teh email from my express company , your goods already

arrived at your local country custom, please get it soon . in fact you

can see we send the goods according to your way (ems ) , so try to get

it fast , or the custom will fire it ,even the aliexpress need talk with

you, if you long time not to get it , because you know custom clearance

is your duty in your country ,wait your fast reply, also i have

applied the VIP service from my company , next time when you buy ,we

can give you $ xx discount , also declare a low value on the shipping ,

wait your fast reply , thanks a lot .

10)、客人不去清關2

have contacted my express compnay , they said just wait you to contact

the local customs to clearance , you ned Customs Clearance fast , not

lost in your country , try to get it fast , tell me how much you need

pay tax ? even you open a dispute , can not solve the problem , because

you choose XXX shipping way and we send you by XXX , so it is not

about the shipping way , in fact it is the problem with your local

custom policy . try to get it fast ? aliexpress also need check it , if

too late so you will lose the money , also the goods will fire in your

custom , wait for your answer .

11)、請客戶幫忙，取消糾紛

friend

, can you help me a little ? my one customer of your russian country ,

he buy 4 pcs XXX from my store , but the good is just arrived at your

russian country , he open a complaint to aliexpress , i need send he

new 4 pcs xxx , or refund him money . but maybe he can not understand my

language , because all your country say russian language , just hope u

can help me give a call to him , tell he help me cancel the complaint

first , and we send he 4 pcs new box , or refund money .let he reply me

message on aliexpress , i send you his message , check it ，his phone

number：XXXXXXX,thanks a lot.

12)、糾紛退款為何沒到賬

hi,friend

, do not worry u know usually the aliexpress receive your money first ,

not mine, and also the aliexpress need some time to deal with the

refund ,it need 3~7 working days to refund you money , pay attention to

your account , never worry that , wait your reply.

13)、成功簽收,取消糾紛

friend , i just check the tracking info ,you already received the goods

successfully. please help me cancel the dispute,also please give us 5

stars and positive feedback if you satisfied with our products and service, thanks a lot.