速賣通客服模板（三）——不二選擇

速賣通客服模板（三）——不二選擇

1)、安檢不合格退回，重發

Hi, friend , sorry for the inconvenience , your

parcel

was send back to us , because our custom check it carefully . But do

not worry . Today we send u again , and this is the new tracking no. :

XXXXXX, And u can check it in this web : XXXXXXXXX

2)、運輸途中，客戶催發貨

friend，just be a little paitent , your item is in transit

.if you still not receive the goods within 20 days . i need refund u

full money or send u new one ，thanks for your understanding.

3)、更換快遞

hi,friend

, this is XXX .because the XXX channel is busy . in order to send u

soon , we need change it to XXX channel ， It is easy to send u fast ,

friend , pls understand, so i can help u track ur goods carefully .and

give quick talk to you. Also you can get better service from me, like

lowest price,quicker shipping speed, better after sales support.My skype

：XXX .whatsapp : +86 XXXXXXXX

good day.

4)、節日期間客戶催發貨

hi,

friend , thanks for your order, and you know nowadays in china is our

XXX hoilday , so we need send you the goods after the hoilday end up ,

never worry that , after we go to work at the date XXXX, we will send

you the goods and give you the tracking number fast . Any problem , just

feel free to talk with me . My skype ：XXXX .whatsapp : +86 XXXXX

good day.

5)、節日後客戶催發貨1

hi，friend，

i will send you the goods this week , because we just come back to work

today from china XXXX hoilday , hope you can understand ,thanks a lot.

6)、節日後客戶催發貨2

Hope

you can understand ,friend ,we try to send you the goods fast . you

know we just end up our XXX hoilday , so we have so many orders to be

dealed with , just be a little patient . we need test each goods

carefully before shipment . also need send the goods according to the

orders of time sequence,hope you can understand.

7)、周末客戶催發貨

hi

，friend , donot worry that ,just because we have 2 days off , so the

post office also have day off , we need send you the goods next week ,

hope you can be a little paitent , thanks a lot.

8)、發錯貨糾紛

hi, friend, we are sorry for the problem of the product.

just we checked it for you,

the worker in our warehouse they made a mistake.

they choose the wrong one for you.

hope you give us a chance.

we offer you 2 solution.

(1) you can keep XXX,

we will give you XXX dollars refund and XXXX dollars discount for your next order.

hope you can cancel the dispute and give us all 5 star feedback for this order.

(2) if you cant accept it,

plz help to return it to us,

when we receice it,

we will give you the full refund.

which solution do you choose?

waiting for your reply.

9)、差評留言

hi,

friend, i see you give me 1 star & bad feedback . friend , if ok ,

just send me a picture to see it , i need let my engineer to help you

fix the problem , also hope you can help me revised the bad feedback ,

give me 5 star & good feedback , wait your reply , thanks , next

time when u buy i will apply the VIP price from my company for u.

this is the link tell u how to revise the bad feedback : http://help.aliexpress.com/revising_feedback.html

10)、提醒賣家收貨並給與好評

Hi,friend

Thank

you for shopping on our store . Checked on tracking website that you

have received your order.we hope you are enjoying your purchase!

Your

shopping experience is very important to us and our business. We would

like to invite you to leave positive feedback on our products and

service. It only takes a moment, and it』s a great way to help others

make purchases like yours!

If you are unsatisfied with any aspect of ourservice, please contact us first so we can try to resolve your problem.

Thank you for your custom, and we look forward to providing you the best buying experience again on AliExpress.

11)、新年祝福

We

thank you for all your support and assistance in the past 2017 and wed

like to wish you Merry Christmas and happy new year! We wish you and

your family a peaceful, healthy and prosperous 2018

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