英文導遊

從機場到酒店的歡迎詞：

　Ladies and gentlemen,

　　Welcome to KM, a beautiful city of eternal spring. My name is Tom, and I am pleased to be your tour guide. An old Chinese saying goes like this: friends should come from afar, isn』t this delightful? So I am very delighted to have this chance to serve you, to show you the most beautiful of KM and YN, to feed you the most delicious local food, to introduce to you the most precious local specialties. In one word, I』ll try my best to help you have a happy and gainful tour here.

　　Now, you must want to know some general info about this city. Situated at the center of YN-GZH Plateau, KM has a history of over 2400 years and now serves as the capital of YN Province. It features pleasant climate all the year round and various natural sceneries as well as places of historical interest.

上海英文導遊詞：

Shanghai，located at the outlet of the Yangtze River into the sea in east China，is a metropolis，the largest economic center and one of the four cities under the direct jurisdiction of the central government in China.The area of Shanghai totals 6，340 square kilometers. Shanghai has a permanent population of more than 13.50 million while it sees a large moving population of over 2.5 million daily.

　　Historically speaking，Shanghai is not only a city of a long history and culture but also a heroic city with a glorious tradition in Chinese revolution.

　　When the western Great Powers broke through the closed gate of China with their gunboats during the Opium War Shanghai was forced open by the colonialists as one of the five trading ports. With concessions carved out in Shanghai the area was reduced to be a 「pandemonium of adventurers.」 Shanghai is also a heroic city with a glorious tradition in Chinese revolution. First of all，it is the birthplace of the Communist Party of China. To fight for the national independence and liberation the people of Shanghai waged a series of such epic struggles as Anti-British struggle at the Wusong Estuary， Uprising of the Small Sword Society， 「May 4 Movement」for new culture， 「May 30th Movement，」 three times of armed struggles, 「January 28」and 「August 13」anti-Japanese battles in Songjiang and Shanghai. And after the War of Resistance against Japan was over the people in Shanghai again devoted themselves to the struggles of opposing autocratic   rule and civil war while fighting for democracy and freedom，forming a second battle-line in opposition to the rule of the Kuomintang reactionaries.

　　With the dying down of rumbling guns in battles for the liberation of Shanghai the city returned to the arms of the people on May 27，1949，and the next day saw the People』s Government of Shanghai proclaimed to be set up，May 28，1949 being defined as the very 「Day of Liberation for Shanghai.」

　　Shanghai is an economic city of great importance for China. Especially the development and opening of Pudong has pushed Shanghai to the strategic forefront of reform and opening up to the outside world.

　　Shanghai is not only a metropolis renowned in the world but also a great tourist attraction in China. On the one hand it is known to the world with its unique urban-attractions，rich and varied humane and cultural resources ，As from 1982 onwards，the overseas tourist hosted in Shanghai has witnessed a number of over one million every year while the domestic tourists have seen a yearly average of more than tens of millions. In future， Shanghai is going to be a city featureing sightseeing tours as a trend in the development of tourism.

　　With great efforts made Shanghai is going to place itself as early as possible among the world famous economic and trade centers，thereby bringing up the new economic boom in the Yangtze River Delta and even the whole area along the mighty river. At present，the rudimentary shape of splendid blueprint has come into being， and it is confident that a new Shanghai enjoying a bluer sky ， clearer water，greener land and more sociable people in a more improved and harmonious society will come to appear on the western shore of the Pacific Ocean in not too long a future..

　　Jinmao Tower Building:There is a gigantic majestic high-rise tower like a bamboo shoot in spring pure pillar，yataghan and magic pen beside Huangpu River and at the seashore of East sea, it is Jinmao Tower which is 420.5 meters in height and is called 「the first building in China」 with a surprisingly beautiful appearance. Jinmao Tower has come into being and become a monumental work in the architecture industry of china and a symbol of Shanghai

1、 把客人從機場接到後送往酒店的途中，請你致辭歡迎他們，內容應包括介紹自己、司機及下榻的酒店。 　範文：歡迎大家來到哈爾濱。請允許我作自我介紹，我是你們的全程陪同，我叫XX。我來自中國國際旅行社。前面開車的是王師傅，他有多年的駕駛經驗。現在我們要去的是即將下榻的酒店——天鵝飯店。希望你們在哈爾濱能玩的愉快。

　　1、 Please make the Welcome Speech to the tourists on the way from the airport to the hotel. The contents include the introduction of yourself , the driver and the hotel . 

　　Model : Ladies and gentlemen, welcome to Harbin of China . First , please give me a change to introduce myself . I am the national guide .My name is … I come from the China International Tour Agency .The driver serve for us is Mr. Wang , he is a man of rich experiences of driving .Now we are going to the hotel named ____Swan Hotel .I hope you will have a good time in Harbin . 

 　2、 旅遊者在不影響團體旅遊計劃的前提下要求自由活動時，地陪應做好哪些工作。 

　　答：A、旅遊者離開飯店時提醒他們帶上飯店店徽、飯店名片或寫字條。 

　　B、提醒他們不要走的太遠，不要太晚回飯店及其它安全注意事項。 

　　C、地陪還應幫助旅遊者找車輛（車費由旅遊者自付）。 

　　2、What do you think a local guide should do when the tourists want to have free activities without affecting the whole travel plan? 

Model : A : Remind the tourists of taking the sign or the name card of the hotel , or write a note with the important things . 

B :Remind them not go too far away and don』t come back so late . And then remind them something else about their safe. 

C : The local guide must help the tourists to take a taxi .( Pay the bill himself .) 

 3、作為地陪應如何認找旅遊團？ 

　　答：旅遊團所乘班次的客人出站時，地陪要設法儘快找到旅遊團。 

　　A、地陪應舉接站牌站在出口處明顯的位置上，讓領隊或全陪前來聯繫； 

　　B、地陪應根據旅遊者的民族特徵、衣著、組團社的徽記等作出判斷，或主動詢問，問清該團領隊（或客人）姓名、人數、國別、團名。 

　　C、一切相符合才能確定是自己所要接待的旅遊團。 

　　3、How to recognize the tour groups as a local guide ? 

　　Model : When the tour groups arrived at the exit ,the local guide must try to recognize it at once. 

　　A : The local guide should stand at the obvious place next to the exit and raise the sign ,wait the national guide or the travel leader to meet. 

　　B : The local guide can assess the situation according to the national feature , costume of the tourists ,or the sign of the travel agency .And the local guide also can make enquiries on his own initiative , ask about the travel leader or the tourists』 name , numbers , nationality ,the name of the tour group and so on . 

　　C : You can make sure it is the tour group you』ll meet if meet all the details . 

 4、在車上，清點人數有何技巧？ 

　　答：A、目點，切忌用手指； B、點車上的剩餘空位。 

　　4、What is the count technique on the bus ? 

　　Model : A : Just count in mind .Don』t count with your fingers . 

　　B: Count the vacant seats on the bus . 

 　5、在購物導遊服務中，地陪應注意哪幾個方面？ 

答：A、嚴格按照旅行社規定服務；  　B、了解對象，因勢利導； 

　C、當好購物參謀；  　D、積極維護旅遊者的利益。 

　　5、What must the local guide should pay attention to when go shopping ? 

　　Model : A: Abide by the rules of the travel agency rigorously. 

　　B: Know the tourists well , and take tide at the flood . 

　　C: Be a good guide while shopping . 

　　D : Protect the tourists』 benefits actively . 

 　6、在遊覽期間，一名新加坡遊客不慎丟失中國護照，導遊人員應如何處理？ 

　　答：A、應有遺失地接待旅行社開具證明，失主持旅行社開具的證明去當地公安局報失，由公安局開具證明； 

　　B、失主持公安局開具的報失證明，隨身攜帶照片、資料去所在國駐華使領館申辦新護照； 

　　C、領到新護照後，再到當地公安局出入境管理處辦理簽證手續。 

　　6、A Singaporean tourist carelessly lost his passport during the trip. How to deal with this problem? 

　　Model : A : The loser must get a certificate which made out from the travel agency .And then go to the police station to report ,come out a certificate there also . 

　　B : The loser must bring the certificate , photos and some documents to apply for a new passport at the Singaporean Embassy in China . 

　　C : After getting the new passport , then apply for the new visa at the Entry-Exit Office of the local police station . 

 　7、在某景點遊覽結束後，發現個別旅遊者走失，地陪應採取什麼措施？ 

　　答：A、了解情況，迅速查找；  　B、向景點有關部門報告，尋求幫助； 

　　C、打電話與飯店聯繫；  　D、向旅行社報告；  E、做好善後工作； 

　　F、寫出事故報告。 

　　7、If a tourist lost after touring a scenic spot. What a local guide should do? 

　　Model : A : Ask about the details ,and look for him quickly . 

　　B : Report to the office of the scenic spots and ask for some help. 

　　C : Give a telephone call to the hotel . 

　　D : Report to the travel agency . 

　　E : Deal with the rehabilitation works . 

　　F : Write down the accident report . 

 　8、在住店期間，發生火災事故，導遊人員應採取什麼措施？ 

　　答：A、立即報警；  　　B、迅速通知旅遊的領隊和全團旅遊者； 

　　C、迅速與現場工作人員一起通過安全通道疏散旅遊者； 

　　D、引導旅遊者自救；  E、處理善後事宜。 

　　8、What a local guide should do if meet the fire affairs when stay in the hotel? 

　　Model : A : Report it at once. 

　　B : Notify the tour leader and all the group members immediately. 

　　C : Evacuate the tourists to pass the thoroughfare safety with the staff of the hotel quickly . 

　　D : Lead the tourists to save themselves. 

　　E : Deal with the rehabilitation works. 

 　　9、在旅行途中，如發生交通事故，導遊人員應採取什麼措施？ 

　　答：A、首先組織搶救；  　　B、保護現場，立即報案；  　C、迅速向旅行社彙報；       D、做好其他旅遊者的安撫工作；  　E、寫出書面報告。 

　　9. If a traffic accident happened during the trip .What will the tour guide do ? 

　　Model : A : First give the first –aid to the tourists. 

　　B : Keep the scene intact and report to the police. 

　　C : Report to the travel agency immediately. 

　　D : Pacify other tourists. 

　　E : Write down the written-report. 

 10、發生旅遊者食物中毒事件時，導遊人員應採取什麼措施？ 

　　答：A、首先應設法催吐，並讓食物中毒者多喝水以加速排泄，緩解毒性； 

　　B、然後將患者送往就近醫院搶救，並請醫生開具診斷證明； 

　　C、報告旅行社，追究供餐單位的責任。 

　　10、If a food poisoning taken place , what a tour guide should do ? 

　　Model : A: First try to vomit, drinking a lot in order to speed up the metabolism and reduce the toxicity. 

　　B : And then take the patient to the nearest hospital .Let the doctor make out a medical certificate. 

　　C : Report to the travel agency and find out who is to blamed? 

　　11、旅遊活動中，如有旅遊者發生骨折，導遊人員應如何處理？ 

　　答：A、初步處理：止血、包紮、上夾板；  　　B、送醫院治療； 

　　C、事後，導遊人員應前往醫院探望傷者。 

　　11、If a tourist』s bone broken during the trip, what can the tour guide do? 

　　Model : A: First, stop bleeding , bind up the wound and put in splints . 

　　B : Take the patient to the hospital . 

　　C : After that , the tour guide must visit the patient at the hospital . 

 12、在旅行途中，如有旅遊者心臟病發作，導遊員該如何處理？ 

　　答：導遊員應採取措施，讓患者平躺，請求機組人員、列車員或船上的服務人員在交通工具上尋找醫生，進行急救，並通知下一站急救中心和旅行社做好搶救準備。在交通工具達到下一站前，還可請領隊或親屬在病者衣袋內尋找常備藥物，讓其服用，以緩解病情。 

　　12、 What will a tour guide do if some one has a heart attack during the trip ? 

　　Model : The tour guide must take first-aid measures .Let the patient lie down, ask for some help to the staff ,train man or the ship clerk to look for a doctor. And give an emergency treatment. Notify the next first-aid station or the travel agency to get ready for it. Before arriving at the next station, ask the leader or the relatives to find some medicines in his pocket to feed him and release the condition.

 　13、旅遊者因對服務質量不滿意提出投訴，導遊員應如何處理？ 

　　答：A、主動與旅遊者溝通；  　B、認真傾聽； 

　　C、核查、分析投訴原因；  　D、認真處理，積極彌補； 

　　E、做好說服、調解工作；  　F、繼續做好服務工作。 

　　13、What a tour guide should do when a tourist lodge an appeal that is not satisfied with the service ? 

　　Model : A : Talk to the tourist actively. 

　　B : Listen attentively to the appeal of the tourist . 

　　C : Check up and find out the reason . 

　　D : Deal with the matter carefully and make up the fault. 

　　E : Try to persuade and mediation of the event . 

　　F : Keep on serving the tourists well. 

14、住雙人間的一名遊客因與同房遊客生活習慣不同，要求住單人間，你作為導遊員應怎樣對待這一要求？ 

　　答：導遊員應請領隊調解或在內部調整住房。如調解、調配不成，飯店如有空房可滿足其要求，但要事先告知遊客：房費自理，原則是誰提出換房誰付費。 

　　14、 As a tour guide, how to do when a tourist want to stay a single room, the reason is that his way of life is different from the other visitor in the double room . 

　　Model : The tour guide should let the travel leader change the room internal. However we can arrange another vacant room, 

but tell the tourist he must pay the room himself because he wants to change another room . 

15、交換名片有什麼規矩？  　答：遞名片時應用雙手（至少用右手），目視對方，微笑致意；接名片時用雙手，以示尊敬；接過名片要認真看一遍，不要馬上裝入口袋，更不要在手中玩弄。在與西方人交往時要注意，他們一般不隨意交換名片。 

　　15、 What are the rules of exchanging the name cards ? 

　　Model : We must use our both hands (use the right hand at least) ,make eyes contact with others and smiling when you give the name cards to the others. 

　　When we receive the name card , we must use double hands and see it first to show our polite. Neither put it in the pocket directly, nor play it in hand. 

　　We must pay attention to get along with the westerner. They don』t get used to exchanging the name card casually.