正式以及非正式英文郵件中常用的短語

GREETINGS 問候

Formal

正式的

• Dear Sir/ Madam,
• Dear Sir or Madam,
• To whom it may concern: (especially AmE)
• Dear Mr/ Ms Jones,
• Dear Dr Smith,

(note: First names are NOT used. Using Miss or Mrs to address a woman is not appropriate, as you don』t know whether she』s married or not)

Informal

非正式的

• Hi Dennis,
• Hello Claire,
• Dear Mum,

(note: salutations are followed by a (,) comma, exception: 』To whom it may concern:』)

REASON FOR WRITING / REPLYING 寫信或者回復的原因

Formal 正式

• I am writing to make a reservation/ to apply for the position of…/ to confirm my booking/ to ask for further information about …
• I am writing with regard to the sale of …/ to the complaint you made on 29th February
• Thank you for your e-mail of 29th February regarding the sale of… / concerning the conference in Brussels.
• With reference to our telephone conversation on Friday, I would like to let you know that…

Semi-formal / Informal 半正式/非正式

• Just a quick note to invite you to…/ to tell you that…
• This is to invite you to join us for...
• Thanks for your e-mail, it was wonderful/great to hear from you.
• I wanted to let you know that / tell you about / ask you if…

MAKING A REQUEST / ASKING FOR INFORMATION 提出請求/詢問 信息

Formal 正式

• Could you please let me know if you can attend … / if you are available for a meeting on 12th December?
• I would appreciate it if you could please send me a brochure/ if you could please reply within two days.
• Could you possibly arrange a meeting with the Logistics Manager?
• I would also like to know if there are any swimming pools in your area.
• Please let me know how much the tickets cost.

Informal 非正式

• I was wondering if you could come and see me sometime next week.
• Would you mind coming early to help me clear up the place?
• Do you think you could call Jerry for me?
• Can you call me/ get back to me asap? (as soon as possible)

OFFERING HELP / GIVING INFORMATION

Formal 正式

• We are happy to let you know that your article has been selected for publication.
• I am glad to inform you that we will be holding our annual conference in Brussels on 20 September 2014.
• We regret to inform you that the show has been cancelled due to bad weather conditions.
• We are willing to arrange another meeting with the CEO.
• We would be glad to send you another statement if necessary.
• Please do let me know if I can be of further assistance.
• Should you need any further information/assistance, please do not hesitate to contact us.

Informal 非正式

• I』m sorry, but I can』t make it tomorrow. (= I can』t come tomorrow.)
• I』m happy to tell you that John and I are getting married next month.
• Would you like me to come early and help you clear up the place?
• How about I come and help you out?
• Do you need a hand with moving the furniture?

COMPLAINING 抱怨、抗議、投訴

Formal 正式

• I am writing to express my dissatisfaction with… / to complain about…
• I regret to say that I was not completely satisfied with the room you provided us.
• We regret to inform you that your payment is considerably overdue.
• I would like to receive a full refund and compensation for the damages.
• I am interested to hear how your company can compensate us for the distress we suffered.

Informal 非正式

• I』m sorry to say that you』re late with the payments.
• I hope you won』t mind me saying that the place you』d recommended to us wasn』t as nice as we』d expected.

APOLOGIZING 道歉

Formal 正式

• We would like to apologize for any inconvenience caused.
• Please accept our apologies for the delay.
• Please let us know what we can do to compensate you for the damages caused.
• We will make sure that this will not happen again in the future.
• I am afraid I will not be able to attend the conference.

Informal 非正式

• I』m sorry for the trouble I caused.
• I apologize for the delay.
• I promise it won』t happen again
• I』m sorry, but I can』t make it to the meeting.

THE CONTENT HERE COMES FROM

https://www.myenglishteacher.eu/blog/formal-and-informal-email-phrases/