懂你英語-筆記分享L4-U3

// (『重讀) (_輕聲) (x ~ x連讀) (#跟讀) (##聽讀) (+##複習時跟/聽讀) (xxx下劃線是測試題答案) (加粗是對於我的生詞/片語)

L04U03 1-1 Listening (Pie graphs)

1) Look at these two pie graphs.

2) +## They show how these two people spend ~ their days, not including weekends.

3) The one on top shows how Emma divides up her days.

4) +## She is a designer who works for a large company.

1) ## As Emma』s graph shows the biggest portion of her day is spent working.

2) +## She works an average of 8 hours a day, which is one third of her day.

3) +## She gets an average of 6 hours of sleep, which is 25% of her day.

4) That』s less sleep than Martin gets.

+# According to his graph, he gets an average of 7 hours for sleep, which is 29% of his day.

+# On the other hand, Martin, who is an engineer works more hours than Emma does.

## Martin averages 9 hours a day at work, compared to Emma』s 8.

That』s 37.5% compare to 33%.

# Other factors shown in the graphs include time for meals and commute to work.

Other activities include getting dressed and household chores, such as doing laundry and paying bills.

+# As you can see, for Martin, commuting is taking a large amount of his time.

# If he could reduce his commute time, he would have more time for other things.

And ~ it isn』t just the time.

## When the traffic is really heavy, his commute is stressful.

+# It would be great ~ if he could work at home one or two days a week.

# (If he could work from home 2 days a week, it would cut his commute time by 6 hours.)

His life would be more enjoyable. (...he could reduce his commute time.)

And ## looking at Emma』s graph, we see that she probably needs more sleep.

1) Perhaps she should spend a bit less time socialising with her friends.

2) # On the other hand, socialising with her friends is something she really values.

3) +## As for putting on makeup, she isn』t willing to change that.

4) +# For her, exercising, socialising and staying beautiful help her deal with the stress of work.

In conclution, Emma and Martin both wish there were more hours of a day.

This next graph shows how various factors compare importance to 1350 job applicants.

These applicants were between 20 and 25 years old.

1) They were asked to list which factors were most important in a good job.

2) As the graph shows, money was the most important factor for 25% of the applicants.

3) ## However, other factors were also important.

4) +## The second most important factor was the work environment.

+## In ~ other words, for many money isn』t everything.

People want to like what they work.

In fact, if we combine work environment and co-workers, the total is 35%.

This is way above 25% for salary and benefits.

Taking together they are more important than salary and benefits.

# Career path is also important, especially for younger applicants.

## They want to see that their job helps build a successful career.

For old workers, this maybe not be as important.

Old workers often put a higher value on the balance between life and work.

What do you think?

# (The best jobs satisfy several needs, not just salary and benefits.)

+# (People who want their work to be challenging are people who enjoy solving problems.

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L04U03 1-2 Vocabulary (Government services / Governments)

+## The government of a country is its control system.

+## Governments make laws and provide services to their citizens.

(The central government … capital.)

(Some governments have powerful leaders who control things.)

+# (Most governments pay for their services by collecting taxes from their citizens.)

# The land over which ~ a government has control is its territory.

+## (Most of the citizens of a country live within its territory.)

## (The territory of a country is defined by its boundaries.)

(A country』s borders mark its territory and separate it from its neighbors..)

A country』s territory has boundaries or borders.

+# When you leave or enter a country』s territory you usually need a passport.

A country』s military provides defense for its territory and its citizens.

## The military includes an army, an air force, and a navy.

# (The armed forces of a country have many weapons such as guns, tanks and planes.)

## The main purpose of a military is to defend a country from attack.

# A country』s criminal justice ~ system includes the police, courts and prisons.

+## (The criminal justice ~ system is responsible for enforcing the law.)

+# Its purpose is to enforce the law and protect people from criminal activities.

+## A country』s ~ social service ~ system provides support to people in need.

# It provides basic health care services and helps poor people support their children.

## (When a country wants to change its boundaries, there may be a war.)

+## A state of anarch exists when a country has no effective government.

+## In an anarch, there is nobody to make decisions or enforce the laws.

(when nobody is safe.)

## (Without a government there is nobody to make decisions or enforce the laws.)

+## (Without a good government, decisions that need to be made, won』t be made.)

An autocracy is the simplest form of government. (獨裁政治)

+# In an autocracy, the government is controlled by a single individual, known as the autocrat.

+# Whether or not an autocracy is successful depends on the character and ability of the leader.

+# In an oligarchy, a small group of people _controls the government. (寡頭政治)

Membership in this group often depends on family connections, wealth, or military power.

(Bribery and corruption are common as a way to increase the wealth of the oligarchs. )

(In an oligarchy, ordinary citizens may not be aware that they have little or no power.)

## In a republic, individuals are elected to represent the citizens.

# The power of the government in a republic is limited by a constitution. (n. 憲法；體制)

+# A constitution is a written document ,that makes the rules for a government to follow.

This limits the power of the government.

# A constitution defines the relationship between the government and its citizens.

(Without a constitution the power of the government is unlimited.）

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L04U03 1-3 Dialogue (Talk about quitting job)

I hear you lost your job.

Is that right?

Yes, that』s right.

I quite.

## I quit because of the way my boss treats people.

What happened?

I wasn』t feeling good one day, and he yelled at me.

When I told him not to yell at me, he threaten me.

Is that all?

Thats what bosses do.

Sure, sometimes maybe.

But my boss treaded everyone badly, and I was tired of it.

+## (He treated his employees badly.)

It was the last straw.

The last straw.

Yes, you know. It reached the point where I couldn』t take it anymore.

I see.

So, now you don』t have a job?

Right, I don』t have a job.

But at least, I don』t have to deal with my boss anymore.

What are you going to do now?

To be honest, I』m not sure. But I』ll find something. (his next job)

+## (He isn』t sure what he is going to do.)

## I』ll get a job, even ~ if it pays less than before.

Are you sorry you quite?

Yes, and no.

# I guess I should have found another job first, and then quit.

Why didn』t you?

# As I said, he pushed me too far.

## There are some things that I just won』t take.

(He won』t take being treaded badly and threaten )

+# (His boss pushed him too far one too many times, so he couldn』t wait to quit.)

+## (His boss treated him badly one too many times.)

1) What about your wife?

2) +# She isn』t happy that I don』t have a job, but she understands.

3) She knows I have a temper.

4) And she knows I wasn』t happy working there.

Well, I guess I』m lucky.

+# My job ~ isn』t great, but I like the people I』m working with, and I like my manager.

Are you planning to stay there?

I don』t know.

For now it』s ok, but of course it all depends on how things change.

+## Well ~ if you hear of any job openings, let me know, ok?

Sure,# send me your resume and I』ll let know you』re looking.

Thanks.

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L04U03 2-1 Listening

Lang Lang is one of the world』s greatest concert pianist.

1) +## His first contact with Western music was when he was just 2 years old.

2) +# He watched a cartoon in which a cat played a famous piece by Franz Liszt.

3) ## Form this experience, he decided he wanted to learn to play the piano.

4) +## When he was three and half years old, he started piano lessons.

## Two years later he won first place in a piano competition. (he was just 5 years old)

These early success gives his father high hopes that Lang Lang will become a great pianist.

# When Lang Lang was 9 years old, his father quite his job and took him to Beijing.

+## They left everything behind, including his mother who had to work. (She had to work to support.)

+## Lang Lang didn』t want ~ to leave her behind, but his father insisted.

His father wanted him to study at the famous Central Conservatory of Music. (n. 溫室；音樂學校)

# When they moved to Beijing, they rented a flat in a poor area of the city.

During this time, Lang Lang practiced for serious hours a day.

## He started practicing at 5 o』clock, which upset his neighbors.

## They would often pound on his door and ask him to stop practicing. (英鎊；重擊；獸欄)

+# They were so angry that he often feared that they would beat him up.

# Lang Lang usually had piano lessons once a week to prepare for the Conservatory.

(His lessons were to prepare for entrance into the Conservatory.)

Nearly 2000 students were applying for just 12 places at the Conservatory.

## His lessons were expensive and very difficult, especially because of his piano teacher.

His music teacher didn』t like Lang Lang.

He called his teacher Professor Angry because she always give him had time.

## One afternoon, his teacher told him he had no talent and told him to go home.

+## Upon hearing the news, his father screamed and seamed to lose his mind.

+# His father told him that everything was destroyed and there was no reason to live.

## He ordered Lang Lang to jump off the 11th-floor balcony.

After this, Lang Lang almost went crazy.

+## He didn』t want to play the piano any more.

## For several months he neither played the piano nor spoke to his father.

+# Then some friends encouraged him to play a piece for them and he realised his great love of the piano.

(When he played a piece)

For the next 19 months, he practiced hard and his father encouraged him.

Finally, when he was 10, +## he was accepted into the Conservatory with a full scholarship.

In 1995, when he was 13 years old, he played music by Show Pan in the Beijing concert hall.

In that same year, he won first place in the international competition for young musicians in Japan.

When he was 15, he moved to the United States, and began studies with the famous pianist at the Curtis Institute. (n. 學會，協會；學院)

## Since then, his career has grown and he has become a major star.

One American music critic calls him the biggest most exciting keyboard talent I have encountered in many year of attending piano recitals. (n. 朗誦，吟誦；獨奏會)

In 2010, Lang Lang signed a recording contract for several million dollars.

In 2011, he performed at the white house for President Obama of United States and Hu Jintao of China.

+## With all of his success and fame, Lang Lang tries to encourage others.

# He uses his fame to spread the popularity of classical music and encourage young musicians.

+## And in the end, Lang Lang and his father have rebuild their relationship.

In his autobiography, Mr. Lang delicate his book to his mother and fa

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L04U03 2-2 Vocabulary

+## A person』s debt is how much he or she owes to others.

Debt can be in formed of money, product or services owed to someone else.

## If you borrow money, you are taking on new debt.

# (If you buy a house and get a loan, the amount you owe on your loan is part of your debt.)

(When you use a credit card, you are taking on debts.)

+# An assert is something that has value, such as money, property or even ~ a nice personality.

## Asserts can be used to pay off debts.

Specialise knowledge or skills are also asserts that can be used to get a job or earn money.

+## Real estate is property, such as land, houses and buildings.

# Buying, selling or renting property is the business of real estate.

+# Buying and selling real estate is a popular form of investment.

# (When you sell an assert at a higher price than what you paid for it, you have made a profit.)

+## Inventory is a detailed list of items in ones possession. (n. 存貨，存貨清單；財產清冊)

(To take inventory means to make a detailed list of the items that you have.)

+# In business, one』s inventory is the supply of items that ready for sale.

+# If a store runs out of things to sell, it needs to resupply its inventory.

# An investment is the purchase of an assert with the hope that its value will increase.

# (Learning of a new skill is a good investment if it can get you a better job.)

+## A good investment will produce income, such as rental income.

If the value of an assert falls, the investment will lose money.

+# China is the second largest country in the world by land area.

# A major issue for China is the continuing expansion of its deserts, which have led to dust storms each spring.

# (As a result, the country is investing heavily to reduce air pollution.)

# Many of the world』s most polluted cities are located there.

+## South Asia is referred to as the Indian subcontinent.

+# Its called a subcontinent because it is separated from the rest of Asia by mountains and seas.

It is one of the world』s poorest regions, with about 75% of the poor living in rural areas.

+## (Forty percent of the world』s poor live here.)

+## Europe is the western neighbor of Asia.

It is separated from Asia by the Ural Mountains, which expend for 50,00 miles in north south direction form the Arctic ocean.

(The traditional boundary line between them is the Ural mountain range..)

+# The Philippines is the only country of Asia with the majority Christians.

## The Philippines is an island nation with over 7000 islands.

+## It』s located in the South China Sea.

## The country』s capital city is Manila.

+# Asia is the world』s largest continent, covering about 30 percent of the Earth land area.

+## Several island nations are also a part of Asia, including Japan.

# The world』s tallest mountains are in Asia, including Mt Everest.

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L04U03 2-3 Dialogue

1) +## Hey, have you decided how youre going to vote?

2) No, I haven』t.

3) +## I don』t like any of the candidates.

4) ## So you aren』t going to vote.

Hmm, I don』t know, probably not.

It seems like a waste of time.

Really?

## Why do ~ you think it』s a waste of time?

1) ## Have you lesson to any of their speeches?

2) Yes, I have. And I agree that their speeches aren』t very good.

3) Exactly.

## I can』t believe anything they say.

+# They』re just saying what they think we want to hear.

Sure, they want to get elected.

+# I admit that the system isn』t perfect, but its all we have.

+## Weather I vote or not won』t make a difference.

It』s all a show.

+## Well, I think you should vote.

Do a little research about the candidates.

Have you?

Yes, I have.

I』ve looked into their backgrounds and education.

# (She wants to elect people who are smart and well-educated.)

## How can that help?

For example, if they know something about science, it could help the government make better decisions about issues such as climate change.

# (People who know about sciences can make better decisions about issues such as climate change.)

+## Yes, that』s a good point.

We need well-educated people making decision.

And I』d like to see what kind of people are supporting them.

1) What issues do you think are most important?

2) # I guess for me, pollution, housing and taxes are important.

+# I want to know how the government plans to deal with these issues.

3) Yes, I agree with you.

4) Maybe I will vote, especially if we can get together and talk more about it.

1) ## What about dinner tomorrow night?

2) +## Sorry, I』m busy tomorrow night.

3) Oh, that』s too bad.

4) +## Do have any time in the next few days?

## I』ll take you to a nice restaurant.

+## Actually, Im quite busy.

But I may have some time Sunday afternoon.

We could have lunch somewhere near the office.

## Sure. That works for me!

I』ll give you a call on Saturday and we can decide the details, ok?

Ok, +# I』ll be looking forward to seeing which candidates you support.

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L04U03 3-1 Listening

1) ## Honeybees play an interesting and important role in nature.

2) +## In addition to making honey, honeybees help many plants reproduce.

3) They do this by pollinating the plant, which means to transfer pollen.

4) +# Pollination occurs when pollen is 『moved within a plant』s flower or carried to another flower.

+## This is how the plants reproduce.

# For reproduction to succeed, the pollen must be transferred from the male part of a flower to the female part.

+## Many plants depend on pollination for reproduction.

These include many fruits and vegetables.

Beside honeybees there are many other pollinators, including birds, insects and other kinds of bees.

+# Without enough pollinators, many of our favourite fruits and vegetables would become more expense and hard to find.

These include omens and cherries.

Honeybees are important pollinators and play an important role in agriculture.

1) ## Beekeepers are people who keep honeybees.

2) # In ~ addition to collecting honey, some beekeepers provide pollination services to farmers.

3) +## They do this by raising and managing colonies of bees.

4) +## Farmers need the colonies to pollinate their crops.

## Beekeepers can provide and manage bee colonies for farmers.

+## Honeybees are social insects that live in colonies.

1) A bee colony consists of a queen bee, male drones and thousands of female worker bees.

2) Each colony also contains eggs and immature bees in various stages of development.

3) ## The numbers of bees within a colony depends on seasonal changes.

4) +# A colony』s population increases during the warm seasons and decreases during the colder seasons.

+## In recent years, many bee colonies have collapsed, or disappeared.

# A bee colony collapse occurs when a majority of the bees in a colony disappear and leave behind the queen.

+## Some beekeepers have reported losing 30 to 90 percent of their colonies.

# This loss of bee colonies can cause significant problems for farmers who depend on them to pollinate their crops.

+# In some parts of the world a shortage of bees has increased the cost of renting bees by up to 20%.

1) There are several possible causes for bee colony collapse.

2) ## One possible cause is the use of new pesticides.

# Other possible causes include infections from viruses, genetic factors and malnutrition. (營養不良)

3) Changing weather patterns may also play a role as summers get hotter and winters get colder.

4) These changes in weather (conditions) may weaken the bees, making it more difficult for them to fight infections.

+# Whatever the cause of colony collapse, it』s important to understand that many parts of our world are interdependent.

## Changes that effect one species may have serious effects on other species.

+# A change to our environment can start ~ a 『chain ~ of events that is difficult to predict.

In any complex system, such as the earth』s environment, small changes can have unforeseen consequences.

## (The earth』s environment is an extremely complex system.)

(An unforeseen consequence occurs when an action produces a result that isn』t expected.)

The danger of unforeseen consequences is something we all need to understand better.

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L04U03 3-2 Vocabulary

Goods and services supply what people need or want.

Goods are things such as food and clothing.

+## Services include things such as health care and police protection.

A country needs nature and human resources.

+# Nature resources include flesh water supplied, farmland and energy sources such as oil and wind.

# Human resources include a skilled workforce that can produce goods and services.

## (Education and training are ways to develop a skilled workforce.)

# Once we have supply of goods or services, they need to be distributed throughout a country.

# (Without a system of distribution, goods and services cannot be supplied throughout a country.)

# Highways and railways are both ways to transport things from one part of a country to another.

Electricity is distributed through a system of transition lines.

We live in an age of advertising.

Advertising lets people know about goods and services.

## (Advertisers try to increase the demand for a product or service.)

(An advertiser』s goal is to convince people to buy something even if they don』t really need it.)

It educates people about the products being advertised.

+# Trade allows for the exchange of goods and services between different countries.

## Exports are goods and services that are sold to another country.

Imports are goods and services that are bought from another country.

For example, many countries import oil from countries, such as Saudi Arabia.

Employees are the people who work for a company.

Some employees do basic work, such as operating a machine or driving a truck.

The people who hire and direct the work of other employees are managers.

+# Interviews are one way to find out about a person who applies for a job.

In an interview, a job applicant can ask questions about the company and the company can find out about a person』s skills and experience.

An entrepreneur is someone who starts a new company.

Entrepreneurs are often have new idea and ways of doing things that can give the company advantage.

Salary and benefits are used to attract new employees into a company.

If salary and benefits are way good enough, employees may take the job and stay with the company.

+# Benefits include vacation time, health insurance and bonuses for employees who do a good job.

When applying for a job, it』s important to have the skills and experience needed for the job.

Developing and increasing skills and experiences is a good way to prepare for a job.

Each job a person has is a opportunity to learn new things and develop new skills.

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L04U03 3-3 Dialogue

You don』t look good.

+## Is something bothering you?

Yes, it』s my landlord.

Oh, is there something wrong with your flat?

No, there is nothing wrong with the flat.

+## (There was nothing wrong with her flat.)

But I』m going to have to move out.

+## (She doesn』t look good because she has to move out of her flat.)

## Why do you have to move out?

+## For the last two months a friend has been staying with me.

+## She』s staying until she can find a job.

That』s nice of you.

Yes, but I』m not supposed to 『have anyone staying there. (the rental agreement says...)

# (The rental agreement says she』s not supposed to have anyone staying there.)

Was that in the rental agreement?

Yes, it was.

It』 okay if a friend stays for a few days, but not for more than that.

+# So you broke the agreement, even though it was for a good reason.

Anyway, one of my neighbors told the landlord about my friend.

So now, I』m in trouble.

# The landlord is angry and says she can』t trust me.

That』s ridiculous.

+# I told her about my friend ~ and how I』m trying to help her, but she doesn』t care.

Wow, she doesn』t sound very nice.

That』s right, she isn』t nice.

She』s just interested in money.

+# In fact, she』s going to keep my security deposit.

How could she do that?

Nothing is damaged, right?

Right, everything in the flat is fine.

She』s keeping the deposit because I broke the rental agreement.

What about your rent?

Yes, that』s another problem.

Ive already paid three months rent so I hope I can get it back.

What can you do if she doesn』t return it?

I don』t know.

I』ll talk to my agent.

He is nice and maybe he can help.

+# Maybe I should refuse to leave the flat until I get it back.

Be sure to take pictures of the flat.

What for?

Just show the condition of the flat.

Then she can』t say your friend damaged it in anyway.

Good idea.

## She is a small-minded, evil women.

I should never have rented it from her in the first place.

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L04U03 4-1 Listening

What kind of careers are the best, and what are their qualifications?

## One of the most popular careers for kids is to become an astronaut.

1) ## Many kids dream of going into space when they grow up.

2) +# They dream of working on a space station or exploring deep space.

3) +## To become an astronaut it』s important to have the right background.

4) ## Many astronauts have a background in engineering, physics or medicine.

## Sometimes they have a military background, such as flying military aircraft.

As for pay, astronauts can earn a good salary, but not great.

+## Another popular career is to become a musician or actor.

+## Many kids dream of becoming famous singers or movie stars.

However, +## most musicians and actors don』t become famous. (isn』t likely become famous)

+## They are usually paid by the hour or by the performance.

Only a very few earn lots of money.

+# So the best advice is not to become a musician or actor unless that』s your passion.

1) Becoming a professional athlete is another dream job for many.

## It』s nice to imagine playing a favourite sport and getting paid for it.

2) +# However, becoming a professional athlete takes a lot of work and practice.

3) ## Great athletes practice for hours a day with teammates and coaches.

4) +## They also work regularly with trainers to keep their bodies strong.

# The level of pay for athletes depends on the success and level of performance.

Athletes often have a short careers because of the physical requirements of their sport.

When they are no longer able to compete a high level, some athletes become coaches.

+# Firefighters and police officers are important jobs that help and protect people.

These careers require applicants to compete training programs and pass written and physical tests.

# These jobs can be exciting and dangers, so they require courage and sometimes sacrifice.

+# When considering salary and benefits, some of the lowest paying jobs are in the hospitality and beauty industries.

For example, food service workers and hair-stylers generally have low salary.

+## These kinds of jobs don』t require much education or training.

+# But again, if you enjoy what you are doing, that maybe good enough.

For example, you may really enjoy talking with your costumers.

# Spending your life doing something you dislike can be very unsatisfying, even if the salary is high.

1) ## Some of the highest paid professions include doctors, lawyers and scientists.

2) However, ## these professions require high levels of education and training.

3) +## The path to becoming a doctor, for example, is a long one.

4) # Doctors require a university degree, several years in medical school and several more years of experience.

Only then they』re certified as a magical doctor, or MD.

+# So it doesn』t make sense to consider these professions unless you are willing to work hard for many year.

+# And of cause, you should really care about doing the work well.

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L04U03 4-2 Vocabulary

Civil wars are fought between citizens of the same country and are fought within the country.

# (Civil wars are often fought when one part of a country wants to become an independent country.)

## If citizens of a country disagree about a policy or leader, they may fight a civil war.

# A world war is fought when countries form alliances and this alliances fight each other.

## A world war involves many or most of the world』s most powerful countries.

There were two world wars in the 20th century.

## (Over 60 million people were killed in world war 2.)

+## Terrorism involves groups of individuals rather than countries.

+# Terrorists may come from countries and may share the same beliefs.

# Terrorists often use car-bambings and suicide attacks on innocent people.

## A terrorist attack can happen at any time and any place.

And invasion occurs when one country attacks another.

# (If a country wants to expand its borders, it may attack its neighbouring countries.)

## (Throughout history there have been many invasions.)

It sends its army into another country and attempts to take control.

And one of the most famous invasions was when France invaded Russia in 1812.

A defensive war occurs when a country is attacked and needs to defend itself.

Most countries have a military, so that it can defend itself if is attacked.

When France invaded Russia in 1812, the Russian army fought a defensive war and defeated the French army.

+## A cell is the basic unit of life.

+# A cell is the smallest structure that _can _live and reproduce.

## (Cells are often called the building blocks of live.)

Cells grow in develop, reproduce and interact with the environment.

# Photosynthesis is the one of the most important biological processes.

+## It allows plants to capture and use light as an energy source.

+# Photosynthesis is the process of converting light energy into chemical energy.

+# A virus is a small biological structure that attacks and enters ~ cells.

+## Once inside a cell, a virus reproduces and makes many copies of itself.

+## Some diseases such as influenza are viruses.

# (The influenza virus ~ spreads through the air when people cough and sneeze.)

## Bacteria are one-celled forms of life that are all around us.

# (Some bacteria are very dangerous and can cause disease.)

## (There are billions of bacteria in our intestines.)

+# (Although they have a single-cell structure, they are very important.)

Although they have a single cell structure, they are very important.

## Many bacteria are inside us and help us digest our food.

# DNA is a complex molecule that stores information and can make copies of itself.

Nearly every cell in a person』s body has the same DNA.

+# The information stored in DNA tells cells what to do and is necessary for reproduction.

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L04U03 4-3 Dialogue

Good evening sir.

How can I help you?

Yes, weve just checked in, and our room is unacceptable.

It』s room 1810.

+## Is there something wrong with the room.

Yes there certainly is.

# We requested a non-smoking room, but room smells of smock.

Let me check.

+## Yes, that room is supposed to be a non-smoking room.

Well, somebody certainly didn』t follow the roles.

The curtains smell like cigars.

We can hardly breath and the windows won』t open.

Right, the windows don』t open sir.

## I』m really sorry about this.

## Let me see if I can find you another room.

Yes, please.

We certainly can』t stay in that room.

Both of our kids have asthma, so the smell of smoke can cause breathing problems.

+## Yes, I understand your concern.

+# (The hotel staff member is being polite and understanding)

# Sir, I』m afraid we don』t have any other rooms with two double beds.

If youll excuse me, I』ll speak with my manager.

Thank you.

We are really tired, and we would like to get some rest as soon as possible.

Yes, I understand.

# If you don』t mind, could you wait in the lounge near the elevators?

## I shouldn』t be long.

Sure, I hope it doesn』t take time.

Good evening sir. # I』m the manager here, and I』m sorry to hear about your room.

Yes, we』re not happy, and we』re really tired.

I hope you can help us.

I』m sure we can.

+# Since we don』t have another non-smoking room for you. I』ll upgrade you to a suite.

Would that be ok?

## Yes, that would be fine.

## There』s no extra cost, right?

No, sir.

There will be no extra charge.

+## And it』s non-smoking, right?

Yes, sir.

+## I have confirmed that is non-smoking.

## Thanks, I really appreciate your help.

+## It』s my pleasure sir.

I hope you and your family have a wonderful stay with us.

Here is my card.

# If there is anything else I can do for you, please let me know.

I will.

Have a good evening.

Thank you sir. And once again, let me apologize for this inconvenience.