酒店常用英語情景對話，喜歡旅遊的學起來！

今日Nicole姐分享的英語知識，是酒店入住-點餐-客房-洗衣房-退房的一整套服務英語對話，非常實用哦，趕緊學起來吧！

1

入 住

（F: Frontdesk G: Guest）

F: Welcome to the Beachside Inn. How may I help you?

歡迎來到海邊酒店。能為您做點什麼嗎？

G: I』d like a room, please.

我要住店。

F: Would you prefer a single or a double?

你是要單人間還是雙人間呢？

G: A double, please. How much is that?

雙人間，價格是多少？

F: It』s $145.00 a night. How many nights will you be staying?

145美元每晚，你要住幾晚呢？

G: Just tonight.

就今晚。

F: OK. One night comes to $145.00 plus tax. May I have your name please?

一晚含稅總共145美元。您的名字是？

G: It』s Davies. Robertson Davies.

我是達維斯。

F: And how do you spell that, sir?

怎麼拼寫呢？

G: It』s D-A-V-I-E-S.

是D-A-V-I-E-S。

F: So that』s D-A-V-I-E-S. How would you like to pay for the room?

好的，你想要如何付款？

G: Do you take VISA?

能用VISA卡嗎？

F: Yes, we do. We take VISA,Mastercard, and American Express.

可以，我們接受VISA卡，萬事達卡，美國運通。

G: Great. I』ll pay with VISA then.What time is checkout?

我用VISA付款，退房時間是？

F: Checkout is at 10 o』clock. Your room number is 505. Is there anything else you would like to know?

10點退房。您的房間號是505。您還有其他疑問嗎？

G: And is there a restaurant?

有餐廳嗎？

F: There are restaurants on the 3rd floor and there』s a café next to the lobby.

3樓有餐廳，有一個咖啡廳在大廳旁邊。

G: Is there a pool here?

有游泳池嗎？

F: Yes, there is. It』s on the 2nd floor. But you have to bring the towel from your room.

有的，在2樓。但是需要自己帶毛巾。

G: Great. What time does the restaurant close?

餐廳什麼時候關門呢？

F: They both close at 10:00 P.M.

餐廳和游泳池都是10點。

G: 10 P.M.? Thanks. Oh! And can I get a wake-up call for 6:30 A.M.

好的，6：30能夠叫醒我嗎？

F: Sure. No problem. Wake-up call for 6:30 A.M. Enjoy your stay.

沒問題，叫醒服務6:30，希望您住的愉快！

2

點 餐

（W: Waiter G: Guest）

W: Good evening,madam and sir.Do you have a reservation?

晚上好，先生女士，請問你有預訂嗎？

G: Yes,I』m Mr.Johnson.

我是Johnson.

W: This way, please, Mr.Johnson. Here is your table. Is this all right?

這邊請，Johnson.先生。這是你的座位，可以嗎？

G: Thank you.It』s nice,indeed.

謝謝，非常好。

W: My pleasure.Here』s the menu.(After a while)Are you ready to order now，madam and sir?

不客氣，這是菜單。（一會兒後）你們準備點菜了嗎，先生女士？

G: No,we are still looking at the menu.You see,this is our first trip to China.Will you recommend us some Chinese dishes?

還沒，我們還在看菜單呢。你看，這是我們第一次來中國，你可以給我們推薦一些中國菜嗎？

W: How much would you spend?

你大概消費多少錢呢？

G: I don』t care about money.I』d like to have some good dishes of Chinese characteristics.

錢不是問題，我想要一些好的有中國特色的菜。

W: Yes,sir.Let me introduce you to some specials.

好的，先生。讓我向您介紹一些特色菜。

3

客房服務

（R：Room Attendant G：Guest）

R: This is housekeeping, can I help you?

這是客房服務中心，有什麼可以幫到您嗎？

G: I forgot my adapter. Can I borrow one?

我忘了帶轉換插頭，能借一個嗎？

R: Yes, we can lend you a travel adapter. There is a deposit of 5 Euro.

沒問題，我們可以借一個給您，不過您要付五歐元的押金。

G: That』s fine. Also, may I have extra towels?

可以。我可以多要幾條毛巾嗎？　

R: Of course.How many would you need?

當然可以，要幾條呢？

G: Two bath towels please. Thank you.

兩條浴巾。謝謝。

4

洗衣房

（A：Room Attendant B：Guest）

A: Excuse me．Do you have any laundry? The laundry man is here to collect it．

打擾一下，您有需要洗的衣物嗎？洗衣房服務員員來收衣物了。

G: No，not now，thank you．

現在還不需要，謝謝你.

A: If you have any，please just leave it in the laundry bag behind the bathroom door．The laundry man comes over to collect it every morning．

如果您有需要洗的衣物，請把它們放在浴室後面的洗衣袋了。洗衣房的工作人員每天早上會來取走。

G: Thank you.

謝謝你。

A: Please tell us or notify in the list whether you need your clothes ironed，washed，dry-cleaned or mended and also what time you want to get them back．

請您告訴我們，或者在洗衣單上標明是否您的衣物需要熨燙、水洗、乾洗或者縫補並且說明您什麼時候要取回這些衣物。

G: I see．What if there is any laundry damage？I wonder if your hotel has a policy on dealing with it．

好的，我明白了。如果衣物損壞怎麼辦呢？我想知道您們酒店會怎麼處理這個問題。

A: In such a case，the hotel should certainly pay for it．The indemnity shall not exceed ten times the laundry．

如果是這樣，酒店讓人會賠償。賠償不會超過所洗衣物的十倍。

G: That sounds quite reasonable．I hope theres no damage at all．

那聽起來非常合理。我希望衣物不會出現損壞。

A: Dont worry，Maam．The Laundry Department has wide experience in their work．

不要擔心，女士。我們洗衣房工作經驗很豐富的。

G: All right．Thank you for your information．

那好吧，謝謝你的提醒。

A: Not at all．

不用謝。

5

退 房

（F: Frontdesk G: Guest）

F: Good afternoon. How may I help you?

下午好，請問有什麼可以幫到您？

G: Can you check me out please?

可以幫我退房嗎？

F: Sure. What』s your room number and name please?

好的，請問您怎麼稱呼，您的房間號是多少？

G: My room number is 305 and name is Smith.

我的房間號是305，我叫史密斯

F: Wait a moment please. Here is your bill. Please check it to see if the account is correct.

請您稍等。這是您的賬單，請看看是否正確。

G: The total cost is 330. What』s extra 20 dollars for?

一共消費了330，這多出來的20是怎麼回事？

F: That』s for the international phone call you made in the room.

這是您在房間內撥打國際長途的費用。

G: Can I pay with a credit card?

我可以用信用卡支付嗎？

F: Of course, you can. May I have your passport, please?

當然，請您給我下您的護照。

G: Here you are.

給你。

F: Here is your receipt. Thank you. Have a nice day.

這是您的收據，謝謝您，祝您有愉快的一天

G: Thank you, you too, bye.

謝謝，你也是，再見。

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