速賣通運營交易技巧之提高未付款訂單的付款率

未付款訂單即買家向賣家已經下單但沒有付款的情況，這個階段其實是離生意最近的一步，把握好這方面的技巧，提高未付款的付款率是很重要的成單技巧，下面一些技巧供大家參考：

一. 建立聯繫，主動出擊：

首先買家下單80%以上的幾率說明他對產品感興趣，20%有可能是誤點造成的錯誤訂單，因此賣家應該抓住商機，主動與買家建立聯繫，第一個信息一般包括：問好，介紹產品，詢問買家國家以給予更好的運費報價等，下面是個不錯的例子

Hi dear friend，

First of all，thank you so much for your support and your order placed in my store。

Pls kindly be noted that all colors and sizes are available in stock and ready to be delivered in 1-2 days.

I have noticed that the order you placed has not been paid please let me know what I can do for you.

In order to honor the good beginning and establishment of our long term and reliable business relationship, I will give you some samples for free for you to test the market.

I am sure that you will satisfy with our products quality and competitive price and we are confident to maintain our business relationship as we are biggest wholesaler which capable of providing quality goods ,competitive price and fast delivery, quick response at the same time.

If there』s any questions. please let me know ASAP. I am looking forward to your reply and more rewarding business with you in the future.

一般情況下有誠意的買家會馬上回復，誤點的買家也會告知

二 .修改訂單金額，催付款

買家下單後，可以在後台直接修改訂單金額，給買家一部分折扣降低訂單金額，修改訂單系統會自動觸發郵件給買家通知金額已經更改。買家收到郵件後一般就直接付款了。

三 .大多數未付款訂單是由於運費過高造成的，例如很多賣家設置部分國家免運費，例如美國，加拿大，澳大利亞，紐西蘭免運費，而其他的運輸折扣沒有填寫，這時候若英國買家下單就會產生相當高的運費，但其實英國運費只是比美國稍貴一點點。因此在運費設置的時候可以設置運費折扣，再進行自定義運費設置。
推薦閱讀：