ebay糾紛處理應急模板

Dear friend,

Sorry that buyer haven』t receive the package.

Ist, we sent the package on time, maybe china post air mail office have the tracking problem, just have the foremost record, but it』s load on the internet, just no update;

(Attachment 1: tracking record)

2nd, we sent the package by well pack with the right address;

(Attachment 2: package picture)

3rd, after buyer apply the dispute, we communicate immediately, it』s on the way, please wait patient.

(Attachment 3: communicate record)

Thanks for your word and judge.

2.糾紛平台介入處理，提交證明：運單查詢記錄，包裹圖

Dear friend,

Sorry that buyer havent receive the package.

1st, we sent the package on time,maybe china post air mail office have the tracking problem, just have the foremost record, but it』s load on the interest, just no update;

(Attachment 1: tracking record)

2nd, we sent the package by well pack with the right address;

(Attachment 2: package picture)

Thanks for your work and judge.

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